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RHM Content Exam 1
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RHM Content Exam 1 
 
How is good service defined? What constitutes superior service? - meeting customers' needs 
in the way they want and expect them to be met; superior service is exceeding customers' 
expectations 
 
What are some challenges service businesses face when managing and marketing their products 
and services? - 1. The nature of the product is different 
2. Customers are more involved in the production process 
3. People are part of the product 
4. Its' harder to maintain quali...
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TM111 Exam Questions and Answers 100% Pass
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TM111 Exam Questions and Answers 100% Pass 
Tourism and hospitality - Answer- one of the fastest growing industries in the world 
Food and beverage component - Answer- Any business that provides food or drink to 
customers, including catering businesses. 
lodging component - Answer- INVOLVES PROVIDING OVERNIGHT OR EVEN LONG- 
TERM SERVICES TO GUESTS. FOR MANY PEOPLE, LODGING IS A PLACE TO 
SLEEP. FOR OTHERS, LODGING FACILITIES NOT ONLY PROVIDE BEDS BUT 
ALSO ENTERTAINMENT AND RECREATIONAL FACILI...
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Revenue Management Final Exam | Latest 2023 with complete question and answer
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Revenue Management Final Exam | Latest 2023 with complete question and answer 
 
 
 
 
 
What is the industry term used to describe the sum of prices paid by a business's customers? - Total Revenues 
Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - Costs 
What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Profit = Sales - Costs 
What is the name for the net value achieved by both parties in a business trans...
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Foundations of Event Management Exam 1 Questions & Answers 100% verified!!
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Foundations of Event Management Exam 1 Questions & Answers 100% verified!!What does MEEC stand for? -ANSWER Meetings, Exhibition, Event, and Convention 
 
What are the 3 significant entities that organize and hold MEEC gatherings? -ANSWER Corporations 
Associations 
Government 
Third Sectors 
 
What are the key components of an event? -ANSWER Unique 
temporary 
gathering of people 
ritual 
 
What are some of the divisions of the Tourism and Hospitality Industry? -ANSWER Lodging, food, transporta...
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Chapter 1: The Challenge of Food and Beverage Operations fully solved 100%
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Chapter 1: The Challenge of Food and Beverage Operations fully solved 100% food and beverage operations - correct answer a distinct segment of the travel and tourism, as well as an important part of each of the other segments of the travel and tourism industry. 
 
Lodging Operations - correct answer Hotels, Conference Centers, Bed and Breakfasts, Casinos, Cruise Ships 
 
Transportation Services - correct answer Ships, Airplanes, Trains 
 
Retail Stores - correct answer Shopping Malls, Market...
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HOSP 1010- Gaillard, Exam 1 Questions and Answers 100% Pass
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HOSP 1010- Gaillard, Exam 1 Questions and 
Answers 100% Pass 
What is the symbol for hospitality? - Answer- a pineapple; symbol of welcome and 
friendship, 
What is the service distinction made up of? - Answer- intangibility, inseparability, 
perishability, and variability 
Intangilbility - Answer- can't be seen, tasted, felt, heard, or smelled before purchase 
Inseparability of Production and Consumption - Answer- Production of a service cannot 
be separated from its consumption by customers- ...
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Hosp 1010 Ch 1-6 Exam Questions and Answers 100% Pass
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Hosp 1010 Ch 1-6 Exam Questions and 
Answers 100% Pass 
________ are lodging facilities where the owner lives on premises or nearby and 
provides memorable, attractive accommodations and breakfast. - Answer- Bed and 
breakfast 
75% of car rental sales take place at: - Answer- airports 
A commitment to excellence should begin: - Answer- At the beginning of ones 
hospitality career 
A demand forecasting technique used to maximize room revenue is known as: - 
Answer- Revenue Management 
A guest is ...
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Revenue Management Final Exam Questions with 100% Correct Answers
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What is the industry term used to describe the sum of prices paid by a business's customers? - 
Answer-Total Revenues 
Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - 
Answer-Costs 
What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Answer-Profit = Sales - Costs 
What is the name for the net value achieved by both parties in a business transaction? - AnswerProfit 
What element is not present in a barter economy? - Ans...
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Business management 101 chapter 1-7 Questions and Answers 100% Pass
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Business management 101 chapter 1-7 
Questions and Answers 100% Pass 
Business - Answer- any activity that seeks to provide goods and services to others 
while operating at a profit. 
Entrepreneur - Answer- a person who risks time and money to start and manage a 
business 
Goods - Answer- tangible products such as computers, food, clothing, cars 
services - Answer- intangible products, such as education, health care, insurance, 
recreation, and travel and tourism. 
revenue - Answer- the total am...
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INS 3003 Exam 2 (Questions and Answers)
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Globalization 3.0 - Answer-"The Age of Pax Americana" 
1945-where we are now 
Technology has drastically changed, we are living in the age of the internet, information easily 
accessible 
Acceleration of travel and tourism 
Individuals now have the power in their hands that only corporations had access to previously 
"It became a flat world" 
Globalization 2.0 - Answer-Spans from 1800-WWII 
"The Age of Pax Britannica" 
The world is further changing and becoming more interconnec...
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