Unit 4 - Customer Service in Travel and Tourism

BTEC Travel and Tourism - Unit 4 - Customer Service P3 P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts. Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills needed to handle complaints. It is important that the descriptions relate to customer service skills in travel and tourism contexts. A general description of customer service skills without relevant travel and tourism ex...

BTEC Travel and Tourism - Unit 4 - Customer Service P4, P5, M2, M3, D2 - Customer Service - Distinction Having described these skills, learners will have the opportunity to put them into practice as P4, P5, M2 and M3 must be assessed through practical activities. This could be in real travel and tourism workplace situations, or may be simulated through role-plays. All assessment evidence for these criteria could be supported by observation sheets signed by the assessor which details how each c...

BTEC Travel and Tourism - Unit 4 - Customer Service P1, P2, M1 - Merit The evidence for P1 must include an explanation of the importance of excellent customer service to the organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in the content range following the italic sub-headings, ie customer service, importance to the organisation, importance to the customer and importance to the employee. The ex...

P1 P2 M1 D1 FOR UNIT 4. Very detailed work, i guarantee pass-merit-dinstiction. Includes pictures. It will help you for sure!

BTEC Extended Diploma Level 3 Travel and Tourism - Unit 4 - Customer Service P1, M2 - Merit P2 progresses from P1 and learners must describe customer service provision, and how it is adapted to meet the individual needs of different types of customers, including internal customers, individuals and groups. Customer service provision must include products and services, stated and unstated needs, special needs, customers with cultural and language needs and other needs, for example relating to ag...

BTEC Travel and Tourism - Unit 4 - Customer Service D1 - Recommendations - Distinction For D1, learners need to recommend ways in which a selected organisation could better meet its specific customer needs. Examples of improvements could be in the form of changes to products, new procedures to improve speed and efficiency of service, enhanced company image. The evidence for the above criteria could be presented as a written report or as a presentation with detailed observation record and accom...

Unit 4 - Customer Service in Travel and Tourism P2 - Describe customer service provision in travel and tourism organisations to meet the individual needs of different types of customers

This 31 page document for Travel and Tourism includes P1, P2, M1 and D1 for Unit 4, which includes a bibliography at the end. P1 explains the importance of providing excellent customer service in travel and tourism organisations, which is a PowerPoint. P2 describes the customer service provision in travel and tourism organisations to meet the individual needs of different type of customers and M1 assesses how customer service provision meets specific customers’ needs in travel and tourism,...

Unit 4 - Customer Service in Travel and Tourism P3 - Describe the customer service skills required to meet customer needs in travel and tourism contexts

Revenue Management Final Exam | Latest 2023 with complete solution What is the industry term used to describe the sum of prices paid by a business's customers? - Total Revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - Costs What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Profit = Sales - Costs What is the name for the net value achieved by both parties in a business transaction? - Profit What elem...

Hospitality Revenue Management final exam review Question & Answers What is the industry term used to describe the sum of prices paid by a business's customers? - Correct answer total revenues" "Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - Correct answer costs" "What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Correct answer profit=sales-costs" "What is the name for the net value achieved by b...

Revenue Management Final Exam | Latest 2023 with complete question and answer What is the industry term used to describe the sum of prices paid by a business's customers? - Total Revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - Costs What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Profit = Sales - Costs What is the name for the net value achieved by both parties in a business trans...

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What is the industry term used to describe the sum of prices paid by a business's customers? -daily receipts -profit -profits less expenses -total revenues - correct answer -total revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? -income -revenue -costs -profits - correct answer -costs what is an algebraic equivalent of the formula: sales=costs+profit? -profit=sales-costs -costs=sales+profits -cos...

Hospitality Revenue Management final exam review | LATEST 2023/2024 with complete solution What is the industry term used to describe the sum of prices paid by a business's customers? - total revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - costs What is an algebraic equivalent of the formula: Sales = Costs + Profit? - profit=sales-costs What is the name for the net value achieved by both parties in a business transaction?...

Revenue Management Final Exam | latest with complete solution GRADED A+ What is the industry term used to describe the sum of prices paid by a business's customers? - Total Revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - Costs What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Profit = Sales - Costs What is the name for the net value achieved by both parties in a business transaction? - Profit What...

Revenue Management Final Exam | Latest 2023 with complete solution What is the industry term used to describe the sum of prices paid by a business's customers? - Total Revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - Costs What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Profit = Sales - Costs What is the name for the net value achieved by both parties in a business transaction? - Profit What elem...

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