Unit 3 - Providing Customer Service in Hospitality

Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bu...

ACSM CPT. TEST BANK. EXAM QUESTIONS w/ ANSWERS. Latest Update, Exam predictor. Which of the following forms may be used if a Health/Medical History Evaluation form is not readily available? a) Personal-Trainer Client Agreement b) PAR-Q c) Informed Consent d) Health Fitness Assessment - b Which of the following statements is the MOST accurate regarding strength training in the lumbo-pelvic region? a) Supine double leg raises should be avoided, but prone double leg raises ar...

Question 1 (2 points) Which of the following is a primary disadvantage of viral marketing? Question 1 options: 1) The costs of viral marketing are too high for most companies. 2) The brand associated with the viral message is usually forgotten. 3) Marketers have little control over who receives the viral message. 4) Viral messages are less likely to be viewed than other types of online promotions. 5) Viral messages are blocked by most search engines. Question 2 (2 points) In CRM, findings about ...

Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bu...

CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 O1. Outline FIVE differences between purchasing goods and purchasing services. 1. Goods are tangible, services are intangible: 2. Services cannot be separated from their supplier: 3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 4. Services 'perish' immediately on delivery whereas goods can be stored until required 5. Products are easier to specify, being tangible O2. Exp...

Question 1 (2 points) Which of the following is a primary disadvantage of viral marketing? Question 1 options: 1) The costs of viral marketing are too high for most companies. 2) The brand associated with the viral message is usually forgotten. 3) Marketers have little control over who receives the viral message. 4) Viral messages are less likely to be viewed than other types of online promotions. 5) Viral messages are blocked by most search engines. Question 2 (2 points) In CRM, findings about ...

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

PGA PGM Level 1 3.0 Teaching and Coaching Verified 2023 PGA PGM Level 1 3.0 Teaching and Coaching|Verified | 2023 Improvement in golf skill performance due to increased strength and flexibility as a result of participation in a fitness program is evidence that learning has taken place. Correct Answer: False A common mistake in teaching is the expectation that the student will be able to learn a skill from a verbal suggestion Correct Answer: True Autonomous learning is ...

A diagnosis of the competitive challenge, an element of a good strategy, is primarily accomplished through strategy analysis. Which of the following does a firm possess when it can outperform other firms in the same industry or the industry average over a prolonged period of time? sustainable competitive advantage Revved Rider Inc., a motorcycle company, is the market leader due to its superior engine technology and service orientation. These unique qualities have helped the comp...

SAE ASSESSMENT REVIEW- Champion Property Management 2023 Rated 100% police power --- The right of governments to control land use Fiduciary --- requires duties of obedience, loyalty, disclosure, confidentiality, accounting, and reasonable care variance --- permission to violate the rules building code --- dictates the minimum legally acceptable standards by which a building can be constructed Zoning --- determines for what purposes certain parcels of land that can be used prope...

CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 O1. Outline FIVE differences between purchasing goods and purchasing services. 1. Goods are tangible, services are intangible: 2. Services cannot be separated from their supplier: 3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 4. Services 'perish' immediately on delivery whereas goods can be stored until required 5. Products are easier to specify, being tangible O2. Exp...

Revenue Management Final Exam Questions with Correct and Verified Answers Revenue - Correct answer The total amount of sales achieved in a specified time period" "Revenue is calculate as: - Correct answer Number of Units Sold x Unit Price" "Effective managers of an organization's revenues MUST do three things - Correct answer 1. Understand the importance of revenue management 2. Understand the many complex factors that influence revenue management strategy and tactics 3. Beco...

CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 O1. Outline FIVE differences between purchasing goods and purchasing services. 1. Goods are tangible, services are intangible: 2. Services cannot be separated from their supplier: 3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 4. Services 'perish' immediately on delivery whereas goods can be stored until required 5. Products are easier to specify, being tangible O2. Exp...

CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 O1. Outline FIVE differences between purchasing goods and purchasing services. 1. Goods are tangible, services are intangible: 2. Services cannot be separated from their supplier: 3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 4. Services 'perish' immediately on delivery whereas goods can be stored until required 5. Products are easier to specify, being tangible O2. Exp...

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bu...

Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bu...

Final Exam- GA PGM Level 1 3.0 Teaching and Coaching (Answered) Graded A+ Improvement in golf skill performance due to increased strength and flexibility as a result of participation in a fitness program is evidence that learning has taken place. *ANS* False A common mistake in teaching is the expectation that the student will be able to learn a skill from a verbal suggestion *ANS* True Autonomous learning is the first phase of learning a student will pass through when learning a new go...

SAE ASSESSMENT REVIEW- Champion Property Management 2023 Rated 100% police power --- The right of governments to control land use Fiduciary --- requires duties of obedience, loyalty, disclosure, confidentiality, accounting, and reasonable care variance --- permission to violate the rules building code --- dictates the minimum legally acceptable standards by which a building can be constructed Zoning --- determines for what purposes certain parcels of land that can be used prope...

ACSM CPT prepU EXAM QUESTIONS AND ANSWERS UPDATED ON 8TH AUGUST 2022 Which of the following forms may be used if a Health/Medical History Evaluation form is not readily available? a) Personal-Trainer Client Agreement b) PAR-Q c) Informed Consent d) Health Fitness Assessment -Answer- b Which of the following statements is the MOST accurate regarding strength training in the lumbo-pelvic region? a) Supine double leg raises should be avoided, but prone double leg raises are beneficia...