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Best selling Unit 4 - Customers and communication notes
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P3 - Customer Service
- Essay • 5 pages • 2017 Popular
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BTEC Travel and Tourism - Unit 4 - Customer Service

P3

P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts.
Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills
needed to handle complaints. It is important that the descriptions relate to customer service skills in travel
and tourism contexts. A general description of customer service skills without relevant travel and tourism
ex...
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MKT 421 FINAL EXAM JUNE 2017
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1. __________ is best defined as the process of continuously obtaining information on events happening outside a company to recognize and interpret possible trends that affect marketing.
Relationship marketing
Digital marketing
Customer relationship management
Environmental scanning
2. A __________ is often referred to as a business firm.
government agency
nonprofit organization
publicly owned organization
for-profit organization
3. The __________ refers to the seven stages a company goes throug...
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Portage Learning CHEM 210 exams 1-8 and final exam
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Portage Learning CHEM 210 exams 1-8 and final exam 
 
Question 1 
3 / 3 pts 
 
True or False: According to the Module, a compound with a molecular mass of 1,000 g/mol is considered a macromolecule. 
 
 
 
True Correct! 
False Question 2 
3 / 3 pts 
True or False: Biomolecules can have only two functional groups. 
 
True Correct! 
False Question 3 
3 / 3 pts 
 
True or False: The following functional group is an alcohol. 
 
 
 
 
 
True Correct! 
False Question 4 
3 / 3 pts 
 
True or False: In ...
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BTEC Assignment Unit 1 The Business Environment P1 - P2 - P3 - P4 - P5 - P6
- Essay • 29 pages • 2017 Popular
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BTEC Assignment Unit 1 The Business Environment
Task 1: Describe the type of business, purpose and ownership of two contrasting businesses
Task 2: Describe the different stakeholders who influence two contrasting businesses 
Task 3: Describe how two businesses are organised 
Task 4: Explain how their style of organisation helps them to fulfil their purposes 
Task 5: Describe the influence of two contrasting economic environments on business activities within a selected organisation 
Task 6: Desc...
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Post MKT200 Unit 6 quiz 3 latest 2017
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Question
Unit 6 quiz 3
Question 1 Costs that do not change with production or sales levels is best described as:
fixed costs
variable costs
cost-based pricing
competition-based pricing
Question 2 You want your customers to pay the existing price, or even a higher price, for the premium features and services you provide. This is an example of:
good-value pricing
cost-based pricing
competition-based pricing
value-added pricing
Question 3 Total revenue equals total cost at:
the markup price.
the br...
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MNG3701_Study Notes.
- Summary • 53 pages • 2021 Popular
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MNG3701_Study Notes. Strategic Management. Managers should realize they have an influence they can influence the competitive landscape. They need to start with a point of 
view of how the world can be, not how to improve what is available but rather how to alter it drastically. There are 4 
transformations that influenced and continue to influence the business models and work of strategists: 
1. Expansion of available strategic space – Companies can decide and change their business portfolios....
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Final Board Questions, CapSim 100% correct answers guarantee grade ‘A’
- Exam (elaborations) • 18 pages • 2021 Popular
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1 
Demand is created through meeting customer buying criteria, credit terms, awareness (promotion) and 
accessibility (distribution). According to the Thrift segment's customers, which of these products was the most 
competitive at the end of last year? 
 
Agape 
2 
In order to sell a product at a profit the product must be priced higher than the total of what it costs you to build 
the unit, plus period expenses, and plus overhead. 
At the end of last year the broad cost leader Chester had an ...
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Portage Learning CHEM 210 exams 1-8 and final exam
- Exam (elaborations) • 124 pages • 2022 Popular
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Portage Learning CHEM 210 exams 1-8 and final exam 
 
Question 1 
3 / 3 pts 
 
True or False: According to the Module, a compound with a molecular mass of 1,000 g/mol is considered a macromolecule. 
 
 
 
True Correct! 
False Question 2 
3 / 3 pts 
True or False: Biomolecules can have only two functional groups. 
 
True Correct! 
False Question 3 
3 / 3 pts 
 
True or False: The following functional group is an alcohol. 
 
 
 
 
 
True Correct! 
False Question 4 
3 / 3 pts 
 
True or False: In ...
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BTEC Assignment Unit 1 The Business Environment P4
- Essay • 6 pages • 2017 Popular
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BTEC Assignment Unit 1 The Business Environment
P4. Task 4 Explain how their style of organisation helps them to fulfil their purposes 1 Know the range of different businesses and their ownership
Range of different businesses: local; national; international; global; public; private; not-for-profit/voluntary;
sectors of business activity (primary, secondary and tertiary)
Business purposes: supply of products or services; difference between profit and not-for profit organisations
Ownership: public...
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PORTAGE LEARNING CHEM 210 exams 1-8 and final exam
- Exam (elaborations) • 124 pages • 2023 Popular
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Portage Learning CHEM 210 exams 1-8 and final exam 
 
Question 1 
3 / 3 pts 
 
True or False: According to the Module, a compound with a molecular mass of 1,000 g/mol is considered a macromolecule. 
 
 
 
True Correct! 
False Question 2 
3 / 3 pts 
True or False: Biomolecules can have only two functional groups. 
 
True Correct! 
False Question 3 
3 / 3 pts 
 
True or False: The following functional group is an alcohol. 
 
 
 
 
 
True Correct! 
False Question 4 
3 / 3 pts 
 
True or False: In ...
Newest Unit 4 - Customers and communication summaries
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CPPA Module 3 Exam 182 Questions with Verified Answers,100% CORRECT
- Exam (elaborations) • 31 pages • 2024 New
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CPPA Module 3 Exam 182 Questions with Verified Answers 
 
Prior to nineties, what two regulations dictated property management industry? - CORRECT ANSWER 1. Federal Acquisition Regulation (FAR) part 45 "Government Property" 
 
2. Federal Property Management Regulations (FPMR), for non-federal employees 
 
In NPMA, what is meant by "property"? - CORRECT ANSWER Government property 
 
What is the goal of the American National Standards Institute (ANSI)? - CORRECT ANSWER To enhance both the glob...
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023
- Exam (elaborations) • 13 pages • 2024 New
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 
 
O1. Outline FIVE differences between purchasing goods and purchasing services. 
1. Goods are tangible, services are intangible: 
2. Services cannot be separated from their supplier: 
3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 
4. Services 'perish' immediately on delivery whereas goods can be stored until required 
5. Products are easier to specify, being tangible 
O2. Exp...
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Samenvatting: Marketing Management (4th Edition) - Marketing
- Exam (elaborations) • 130 pages • 2024 New
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Samenvatting: Marketing Management (4th Edition) - 
Marketing 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Samenvatting: Marketing Management 
Fourth Edition 
Winer & Dhar 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Gedownload door: niekvanvught | 
 
 
Marketing Management (4th Edition)	Winner & Dhar 
 
 
Inhoudsopgave 
 
Chapter 1 - Marketing and the Job of the Marketing Manager	3 
Chapter 2 - A Strategic Marketing Framework	8 
Chapter 3 - Marke...
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IAHSS (full study guide) Exam 221 Questions with Verified Answers,100% CORRECT
- Exam (elaborations) • 43 pages • 2024 New
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IAHSS (full study guide) Exam 221 Questions with Verified Answers 
 
Which of the following is NOT one of the classifications of healthcare organizations in Chapter one? 
A. Propriety or for-profit. 
B. Not-for-profit. 
C. Government-supported. 
D. Individual healthcare. - CORRECT ANSWER D. Individual healthcare. 
 
Which of the following is NOT a risk issue for healthcare? 
A. Drugs are used and stored in the facility. 
B. Mostly female staff. 
C. High percentage of technical and professional s...
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Revenue Management Final Exam Questions with Correct and Verified Answers
- Exam (elaborations) • 16 pages • 2024 New
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Revenue Management Final Exam Questions with Correct and Verified Answers 
 
 
Revenue - Correct answer The total amount of sales achieved in a specified time period" 
 
"Revenue is calculate as: - Correct answer Number of Units Sold x Unit Price" 
 
"Effective managers of an organization's revenues MUST do three things - Correct answer 1. Understand the importance of revenue management 
2. Understand the many complex factors that influence revenue management strategy and tactics 
3. Beco...
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CIPS L4M1 - Question & Answer Past exam questions fully solved 2024/2025
- Exam (elaborations) • 16 pages • 2024 New
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CIPS L4M1 - Question & Answer Past exam questionsO1. Outline FIVE differences between purchasing goods and purchasing services. - correct answer 1. Goods are tangible, services are intangible: 
2. Services cannot be separated from their supplier: 
3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 
4. Services 'perish' immediately on delivery whereas goods can be stored until required 
5. Products are easier to specify, being tangible 
 
O2. Expla...
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BCOR 2201 |124 Marketing Final Review Questions with 100% Correct Answers | Verified | Latest Update
- Exam (elaborations) • 9 pages • 2024 New
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Marketing definition - ️️Marketing is the activity or creating, communication, delivering, and exchanging offerings that have utility (value) for customers, and these exchanges benefit the organization, its stakeholders, and society at large 
What is marketing? - ️️facilitates exchanges between buyers and sellers to create value by using tools provided in the 4 P's 
Controllable factors in the marketing mix (4 P's) - ️️Product: good or service that satisfies a need (an idea can als...
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023
- Exam (elaborations) • 13 pages • 2024 New
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 
 
O1. Outline FIVE differences between purchasing goods and purchasing services. 
1. Goods are tangible, services are intangible: 
2. Services cannot be separated from their supplier: 
3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 
4. Services 'perish' immediately on delivery whereas goods can be stored until required 
5. Products are easier to specify, being tangible 
O2. Exp...
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Answered) CIPS L4M1 Scope and Influence of Procurement and Supply 2024
- Exam (elaborations) • 44 pages • 2024 New
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Answered) CIPS L4M1 Scope and Influence of Procurement and Supply 2024 
 
What is Procurement? 
Procurement is a STRATEGIC function of a business obtains something Tangible as goods or Intangible as services. Include Purchasing Inventory, Logistics, Supply, Waste Management Quality, Cost, Added Value 
What is Purchasing? 
Is the ACT of physically ordering and buying something. 
What is Supply? 
Is the INFRASTRUCTURE which ensures that products and services get from supplier to the customer. 
Wha...
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023
- Exam (elaborations) • 13 pages • 2024 New
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- £11.01
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 
 
O1. Outline FIVE differences between purchasing goods and purchasing services. 
1. Goods are tangible, services are intangible: 
2. Services cannot be separated from their supplier: 
3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 
4. Services 'perish' immediately on delivery whereas goods can be stored until required 
5. Products are easier to specify, being tangible 
O2. Exp...
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