12th Edition
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TEST BANK
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Jennifer George
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Comprehensive Test Bank for Instructors and
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Students
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© Jennifer George. All rights reserved. Reproduction or distribution without permission is
prohibited.
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©MEDGEEK
, TABLE OF CONTENTS
Test Bank — Contemporary Management, 12th Edition (2024 Release)
(ISBN 9781264948390)
Jennifer M. George
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Chapter 1. Managers and Managing
Chapter 2. The Evolution of Management Thought
Chapter 3. Values, Attitudes, Emotions, and Culture — The Manager as a
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Person
Chapter 4. Ethics and Social Responsibility
Chapter 5. Managing Diverse Employees in a Multicultural Environment
Chapter 6. Managing in the Global Environment
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Chapter 7. Decision Making, Learning, Creativity, and Entrepreneurship
Chapter 8. The Manager as a Planner and Strategist
Chapter 9. Value Chain Management — Functional Strategies for Competitive
Advantage
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Chapter 10. Managing Organizational Structure and Culture
Chapter 11. Organizational Control and Change
Chapter 12. Human Resource Management
Chapter 13. Motivation and Performance
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Chapter 14. Leadership
Chapter 15. Effective Groups and Teams
Chapter 16. Promoting Effective Communication
Chapter 17. Managing Conflict, Politics, and Negotiation
Chapter 18. Using Advanced Information Technology to Increase Performance
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Chapter 19. Starting a New Business
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©MEDGEEK
, Student name:__________
1) At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to
pursue. The quality that Jeremy displays here is efficiency.
⊚ true
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⊚ false
2) Patel Brothers Company uses a formal system of task and reporting relationships that
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coordinates and motivates its employees so that they work together to achieve organizational
goals. This is an example of an organizational structure.
⊚ true
⊚ false
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3) As a middle manager, Jobeth selects the goals for her team. The function that Jobeth is
demonstrating is called leading.
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⊚ true
⊚ false
4) Categorizing people by salary levels lays out the lines of authority and responsibility between
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different individuals and groups.
⊚ true
⊚ false
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5) Malik supervises the daily work of the employees who help customers and ring up sales in
the shoe department of a major retail store. Malik is a first-line manager.
⊚ true
⊚ false
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6) The importance of planning, organizing, leading, and controlling remains the same
irrespective of a manager's position in the managerial hierarchy.
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⊚ true
⊚ false
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, 7) If you were a manager at an accounting firm and spent your days processing invoices and
payments and ensuring tax compliance, you would be using your technical skills.
⊚ true
⊚ false
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8) When Tech Innovators needed to reduce costs to meet its annual profitability goal, it reduced
levels in its hierarchy and laid off 9 percent of its workers. This is an example of
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restructuring.
⊚ true
⊚ false
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9) A self-managed team is a group of employees who work independently but report to their
respective managers about the progress of the team’s work.
⊚ true
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⊚ false
10) The building blocks of competitive advantage are efficiency, quality, innovation and
flexibility, and responsiveness to customers.
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⊚ true
⊚ false
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11) A(n) __________ is a collection of people who work together and coordinate their actions to
achieve a wide variety of goals.
A) control group
B) talent pool
C) organization
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D) focus group
E) quality circle
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