Business Communication: Polishing Your
Professional Presence – 5th Edition
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TEST BANK
IA
_A
PP
Barbara G. Shwom
RO
Complete Test Bank for Instructors and Students
VE
©Barbara G. Shwom
D?
All rights reserved. Reproduction or distribution without permission is prohibited.
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©Medexcellence ✅
, Business Communication: Polishing Your Professional Presence, 4e (Shwom/Snyder)
Chapter 1 Developing Your Professional Presence
1) Which of the following is a complex process of encoding and decoding information, ideas,
and feelings?
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A) Confidence
B) Communication
C) Professional presence
D) Transmission model
E) Feedback
IA
Answer: B
Explanation: In its most basic form, communication is a complex process of encoding and
decoding messages (information, ideas, and feelings).
Diff: 1
_A
Question Category: Concept
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
2) Which communication model focuses on a single communication exchange in a linear path
from a sender to a receiver?
PP
A) Transmission
B) Physiological
C) Language
D) Transaction
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E) Relational
Answer: A
Explanation: The transmission model focuses on a single communication exchange and portrays
communication as the linear transmission of a message from a sender to a receiver.
Diff: 2
Question Category: Concept
VE
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
3) Putting ideas into words, images, or actions takes place during which step in the
communication process?
D?
A) Medium determination
B) Transmission
C) Encoding
D) Decoding
E) Interaction
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Answer: C
Explanation: A sender has an intention, selects a medium of communication, encodes that
intention into words, images, or actions; and sends the message through that medium.
Diff: 2
??
Question Category: Synthesis
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
1
Copyright © 2019 Pearson Education, Inc.
, 4) What are the external circumstances that influence communication referred to?
A) Interaction model
B) Feedback
C) Semantic barriers
D) Context
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E) Language barriers
Answer: D
Explanation: The concept of context is the external circumstances and forces that influence
communication.
Diff: 2
IA
Question Category: Concept
AACSB: Reflective thinking
Study Question: 1 Why is it challenging to communicate well?
_A
5) Issues such as the distance between communicators and the noise in a room are aspects of
what type of context?
A) Language
B) Semantic
C) Physiological
D) Psychological
PP
E) Physical
Answer: E
Explanation: Physical context is the context in which the communication takes place, including
the physical distance between communicators as well as what's going on around you, such as a
RO
noisy room or someone whispering.
Diff: 1
Question Category: Application of knowledge
AACSB: Application of knowledge
Study Question: 1 Why is it challenging to communicate well?
VE
6) Language that is difficult to understand or is ambiguous is indicative of what type of barrier?
A) Semantic
B) Feedback
C) Physical
D) Psychological
D?
E) Physiological
Answer: A
Explanation: Semantic barriers arise from language that is ambiguous or difficult to understand.
Diff: 1
Question Category: Concept
??
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
??
2
Copyright © 2019 Pearson Education, Inc.
, 7) Which of the following workplace activities is most likely to be the one in which your
communication skills will be utilized?
A) Calculating whether sales are up this quarter using the latest figures
B) Formulating strategies to manage your new team
C) Persuading your colleagues that your idea will likely lead to increased sales
UV
D) Analyzing the pattern of errors found in your new product
E) Designing algorithms for the to-be-developed software
Answer: C
Explanation: None of the other options require communication skills as they are not intended to
be directed toward someone, while persuading colleagues requires talking to them and making
IA
them understand what you wish to convey.
Diff: 2
Question Category: Application of knowledge
AACSB: Analytical thinking
_A
Study Question: 1 Why is it challenging to communicate well?
8) Which of the following is a disciplined approach to analyzing and evaluating information to
guide actions and decisions?
A) Leadership
B) Critical thinking
PP
C) Communication
D) Professional presence
E) Context
Answer: B
RO
Explanation: Critical thinking is a disciplined approach to analyzing, synthesizing, and
evaluating information, which then acts as a guide to actions and decisions.
Diff: 2
Question Category: Concept
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
VE
9) Which of the following expands the concept of context and is influenced by social and cultural
forces?
A) Transaction model
B) Relational context
D?
C) Interaction model
D) Psychological model
E) Language
Answer: A
Explanation: The transaction model of communication expands on the concept of context and
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recognizes that communication is influenced by a broader set of external forces: social,
relational, and cultural.
Diff: 2
Question Category: Concept
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AACSB: Application of knowledge
Study Question: 1 Why is it challenging to communicate well?
3
Copyright © 2019 Pearson Education, Inc.
Professional Presence – 5th Edition
UV
TEST BANK
IA
_A
PP
Barbara G. Shwom
RO
Complete Test Bank for Instructors and Students
VE
©Barbara G. Shwom
D?
All rights reserved. Reproduction or distribution without permission is prohibited.
??
??
©Medexcellence ✅
, Business Communication: Polishing Your Professional Presence, 4e (Shwom/Snyder)
Chapter 1 Developing Your Professional Presence
1) Which of the following is a complex process of encoding and decoding information, ideas,
and feelings?
UV
A) Confidence
B) Communication
C) Professional presence
D) Transmission model
E) Feedback
IA
Answer: B
Explanation: In its most basic form, communication is a complex process of encoding and
decoding messages (information, ideas, and feelings).
Diff: 1
_A
Question Category: Concept
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
2) Which communication model focuses on a single communication exchange in a linear path
from a sender to a receiver?
PP
A) Transmission
B) Physiological
C) Language
D) Transaction
RO
E) Relational
Answer: A
Explanation: The transmission model focuses on a single communication exchange and portrays
communication as the linear transmission of a message from a sender to a receiver.
Diff: 2
Question Category: Concept
VE
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
3) Putting ideas into words, images, or actions takes place during which step in the
communication process?
D?
A) Medium determination
B) Transmission
C) Encoding
D) Decoding
E) Interaction
??
Answer: C
Explanation: A sender has an intention, selects a medium of communication, encodes that
intention into words, images, or actions; and sends the message through that medium.
Diff: 2
??
Question Category: Synthesis
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
1
Copyright © 2019 Pearson Education, Inc.
, 4) What are the external circumstances that influence communication referred to?
A) Interaction model
B) Feedback
C) Semantic barriers
D) Context
UV
E) Language barriers
Answer: D
Explanation: The concept of context is the external circumstances and forces that influence
communication.
Diff: 2
IA
Question Category: Concept
AACSB: Reflective thinking
Study Question: 1 Why is it challenging to communicate well?
_A
5) Issues such as the distance between communicators and the noise in a room are aspects of
what type of context?
A) Language
B) Semantic
C) Physiological
D) Psychological
PP
E) Physical
Answer: E
Explanation: Physical context is the context in which the communication takes place, including
the physical distance between communicators as well as what's going on around you, such as a
RO
noisy room or someone whispering.
Diff: 1
Question Category: Application of knowledge
AACSB: Application of knowledge
Study Question: 1 Why is it challenging to communicate well?
VE
6) Language that is difficult to understand or is ambiguous is indicative of what type of barrier?
A) Semantic
B) Feedback
C) Physical
D) Psychological
D?
E) Physiological
Answer: A
Explanation: Semantic barriers arise from language that is ambiguous or difficult to understand.
Diff: 1
Question Category: Concept
??
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
??
2
Copyright © 2019 Pearson Education, Inc.
, 7) Which of the following workplace activities is most likely to be the one in which your
communication skills will be utilized?
A) Calculating whether sales are up this quarter using the latest figures
B) Formulating strategies to manage your new team
C) Persuading your colleagues that your idea will likely lead to increased sales
UV
D) Analyzing the pattern of errors found in your new product
E) Designing algorithms for the to-be-developed software
Answer: C
Explanation: None of the other options require communication skills as they are not intended to
be directed toward someone, while persuading colleagues requires talking to them and making
IA
them understand what you wish to convey.
Diff: 2
Question Category: Application of knowledge
AACSB: Analytical thinking
_A
Study Question: 1 Why is it challenging to communicate well?
8) Which of the following is a disciplined approach to analyzing and evaluating information to
guide actions and decisions?
A) Leadership
B) Critical thinking
PP
C) Communication
D) Professional presence
E) Context
Answer: B
RO
Explanation: Critical thinking is a disciplined approach to analyzing, synthesizing, and
evaluating information, which then acts as a guide to actions and decisions.
Diff: 2
Question Category: Concept
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
VE
9) Which of the following expands the concept of context and is influenced by social and cultural
forces?
A) Transaction model
B) Relational context
D?
C) Interaction model
D) Psychological model
E) Language
Answer: A
Explanation: The transaction model of communication expands on the concept of context and
??
recognizes that communication is influenced by a broader set of external forces: social,
relational, and cultural.
Diff: 2
Question Category: Concept
??
AACSB: Application of knowledge
Study Question: 1 Why is it challenging to communicate well?
3
Copyright © 2019 Pearson Education, Inc.
