Study Guide – Expert Strategies, Review of Key Quizzes,
and Practice Questions for Guaranteed Success Exam (Units
1-6) Comprehensive Study Guide Complete Questions and
Correct Detailed Answers
1. Which one of the following steps should be taken first in a risk C. Identifying
management program? hazards and
A. Purchasing of adequate insurance risks
B. Conducting of employee safety drills
C. Identifying hazards and risks
D. Conducting staff in-services on incident reporting and
accident prevention.
2. Which of the following professionals is authorized to dispense D. pharmacist
medications?
A. registered nurse
B. licensed nurse, physician and, in some states, medication
aide.
C. licensed nurse and physician
D. pharmacist
,3. Aphasia occurs frequently as a result of: A. a stroke
A. a stroke
B. diabetes
C. death of a spouse
D. pressure ulcers
4. A check should generally be issued only when which one of A. purchase
the following is available and properly signed? order
A. purchase order
B. lien
C. warranty
D. general ledger
5. Which class of fire extinguishers is appropriate for use on a B. B
grease fire?
A. A
B. B
C. C
D. D
6. The age-related clouding of the lens of the eye is called: B. a cataract
A. macular degeneration
B. a cataract
C. glaucoma
D. conjunctivitis
,7. In collective bargaining, when labor and management select B. Arbitration
a third party to decide an issue, and agree to accept that third
party's decision as final andbinding on both sides, the process is
called:
A. mediation
B. Arbitration
C. conciliation
D. subrogation
8. Cultural diversity in an organization's delivery of services D. Offering
would entail all EXCEPT which one of the following? customers of
different ethnic
A. Educating staff in the distinctive beliefs and values held by and racial
the various ethnic and racial groups being served. backgrounds
the same food
B. Using interpreters and in other ways trying to eliminate and
language barriers between staff and clients. beverages in
order to foster
C. Getting staff to identify how their own biases regarding a sense of
people of other religious backgrounds may affect their care- community
giving. and equality.
D. Offering customers of different ethnic and racial backgrounds
the same food and beverages in order to foster a sense of
, community and equality.
9. Which of the following is part of the manager's controlling C. Disciplining
function? staff who
break rules.
A. Developing rules
B. Writing job descriptions
C. Disciplining staff who break rules.
D. Doing a SWOT analysis.
10 What was the quarterly turnover rate at an organization that A. 8 percent
had 18 separations in the quarter, and that averaged 225
employees in the first month, 220 employees in the second
month, and 215 employees in the third month of the quarter?
A. 8 percent
B. 18 percent
C. 92 percent
D. 32 percent
11. Which of the following is a chronic disease? C. Parkinson's
disease
A. pneumonia
B. botulism
C. Parkinson's disease
D. shingles