,DOWNLOAD THE Test Bank for Business Communication Process and Product 7th Ed
g g g g g g g g g g g
ition Guffey g
Name: Class: Date:
Chapter 1 — Business Communication in the Digital Age
g g g g g g g g
1. Whichgofgthegfollowinggstatementsgaboutgthegimportancegofgcommunicationgskillsgingtoday’sgworkplacegisgcorrect?
a. Theygaregnotgasgimportantgasgtheygoncegwere.
b. Theygaregagnecessitygingtoday’sgworkplace.
c. Theygaregrequiredgonlygforghigh-levelgpositions.
d. Theygaregnotgneededgingtoday’sghigh-techgworkplace.
ANSWER:g b
2. Whichgofgthegfollowinggbestgdescribesgthegneedgforgwritinggskillsgingthegworkplace?
a. Writinggskillsgingtoday’sgworkplacegaregangadvantage,gbutgtheygaregnotgagnecessity.
b. Onlygsalariedgemployeesgatgthegtopglevelgneedggoodgwritinggskills.
c. Havingggoodgwritinggskillsgcangimprovegyourgchancesgforgpromotiongandgcangresultginghighergearnings.
d. Goodgwritinggskillsgaregnoglongergimportantgingtoday’sgdigitalgworld.
ANSWER:g c
3. Whichgofgthegfollowinggbestgdescribesgangeffectivegcommunicatorgingthegdigitalgage?
a. Digitalgworkplacegwritinggcangbegmuchgmoregcasualgthangtraditionalgbusinessgwriting.
b. Theregisgnogneedgtogworrygaboutgdailygtexts,gFacebookgpostings,gandgtweetsgbecausegthey’regnotg“real”gwriting.
c. Becausegmostgbusinessgisgconductedgfacegtogface,gworkersgdon’tghavegtogbeggrammargexperts.
d. Workersgusinggsocialgmediagandgothergonlinegtechnologygmustgguardgtheirgonlinegimagegandgreputation.
ANSWER:g d
4. Whatgisgtheg21st-centurygeconomygmainlygbasedgon?
a. informationgandgknowledge b.gphysicalglabour
c.gagsupplygofgrawgmaterials d.gthegstockgmarket
ANSWER:g a
5. Whatgmustgworkersgdogtogsucceedgingtoday’sgdigitalgworkplace?
a. writegagminimumgnumbergofgtweetsgpergday
b. transmitginformationgacrossgvariousgcommunicationgchannels
c. installgsoftwaregprograms
d. subscribegtognumerousgsocialgnetworkinggsites
ANSWER:g b
6. Whatgdoesgitgmeangtogbegaglearninggworker?
a. beinggingthegthree-monthgprobationgperiodgofgagnewgjob
b. workinggwhilegfinishinggagdegreegorgdiploma
c. havinggthegskillsgtoglearngongthegjobgandgadaptgtognewgsituations
d. beinggingangapprenticegpositiongingagcompany
ANSWER:g c
7. Whichgofgthegfollowinggcorrectlygdescribesgagthree-
pointgplangtoghelpgyougthinkgcriticallygandgsolvegproblemsgcompetently?
a. exploregthegchallenge,ggatherginformation,gimplementgsolutions
b. gatherginformation,ggenerategideas,gimplementgsolutions
CopyrightgCengagegLearning.gPoweredgbygCognero. Pageg1
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Process and Product 7th Ed
g g g g g g g g g g g
ition Guffey g
Name: Class: Date:
Chapter 1 — Business Communication in the Digital Age
g g g g g g g g
c. exploregthegchallenge,gpickgthegmostgpromisinggideas,gimplementgsolutions
d. exploregthegchallenge,ggenerategideas,gimplementgsolutions
ANSWER:g d
8. Whatgshouldgstudentsgenteringgtoday’sgworkplacegexpectgtogfind?
a. agpositiongthatginvolvesglifelongglearninggandgconstantgtraining
b. employersgwhogprovidegthemgwithgagclearlygdefinedgcareergpath
c. angabundancegofgnine-to-fivegjobs
d. regulargpaygincreasesgandgjobgsecurity
ANSWER:g a
9. Ingtoday’sgcompetitivegjobgmarket,gwhatgqualificationsgshouldgagsuccessfulgjobgcandidategpossess?
a. atgleastgag2.0ggradegpointgaverage b.gmediocregwritinggskills
c.gwebsitegdesigngcapabilities d.gthegabilitygtogcommunicategeffectively
ANSWER:g d
10. Whichgofgthegfollowinggisgagsignificantgtrendgingtoday’sgdynamicgworkplace?
a. uniongparticipationgandgregulation b.gmoreghomogeneousgworkforces
c.garound-the-clockgavailability d.gstrictergdressgcodes
ANSWER:g c
11. Whichgofgthegfollowinggstatementsgaccuratelygdescribesgsocialgmedia?
a. Socialgmediagaregstillgrelativelygnewgandguntriedgcommunicationgchannelsgforgmostgbusinesses.
b. Mostgbusinessesgtodayghavegdiscardedgoldgmediagandginsteadgusegsocialgmediagexclusivelygforgcommunicatingg
andgmarketing.
c. Socialgmediagnetworksgfirstgattractedgindustriesgbuiltgongtraditiongandgformality.
d. SocialgmediagsitesgsuchgasgFacebookgandgTwittergoffergpositivegwaysgtogpromotegagbusinessgandgtogreachgandgr
eactgtogcustomergconcerns.
ANSWER:g d
12. Lindagworksgcontractgtogcontractgforgseveralgcompanies.gTogbegsuccessful,gwhatgkindgofgworkerghasgLindaglearnedgtog
be?
a. agile b.glearning
c.gknowledge d.gtech
ANSWER:g a
13. Gerard’sgcompanyghasgoptedgtogsavegofficegspacegbygusinggflexiblegworkstationsgandgboomerang-
shapedgdesks.gWhatgisgthisgstylegofgofficegdesigngcalled?
a. telephony b.gvirtualgoffice
c.gopengoffice d.gWebg2.0
ANSWER:g c
14. Javighasgcolleaguesglocatedgthroughoutgthegworldgandgwouldglikegtogconductgagreal-
timegmeetinggwithgthemgtogdiscussgangimportantgissue.gWhichgofgthegfollowinggcommunicationgtechnologiesgshouldgJavigc
hoose?
CopyrightgCengagegLearning.gPoweredgbygCognero. Pageg2
mynursytest.store
, a. teleconferencinggorgvideoconferencing b.ge-mail
CopyrightgCengagegLearning.gPoweredgbygCognero. Pageg3
mynursytest.store
g g g g g g g g g g g
ition Guffey g
Name: Class: Date:
Chapter 1 — Business Communication in the Digital Age
g g g g g g g g
1. Whichgofgthegfollowinggstatementsgaboutgthegimportancegofgcommunicationgskillsgingtoday’sgworkplacegisgcorrect?
a. Theygaregnotgasgimportantgasgtheygoncegwere.
b. Theygaregagnecessitygingtoday’sgworkplace.
c. Theygaregrequiredgonlygforghigh-levelgpositions.
d. Theygaregnotgneededgingtoday’sghigh-techgworkplace.
ANSWER:g b
2. Whichgofgthegfollowinggbestgdescribesgthegneedgforgwritinggskillsgingthegworkplace?
a. Writinggskillsgingtoday’sgworkplacegaregangadvantage,gbutgtheygaregnotgagnecessity.
b. Onlygsalariedgemployeesgatgthegtopglevelgneedggoodgwritinggskills.
c. Havingggoodgwritinggskillsgcangimprovegyourgchancesgforgpromotiongandgcangresultginghighergearnings.
d. Goodgwritinggskillsgaregnoglongergimportantgingtoday’sgdigitalgworld.
ANSWER:g c
3. Whichgofgthegfollowinggbestgdescribesgangeffectivegcommunicatorgingthegdigitalgage?
a. Digitalgworkplacegwritinggcangbegmuchgmoregcasualgthangtraditionalgbusinessgwriting.
b. Theregisgnogneedgtogworrygaboutgdailygtexts,gFacebookgpostings,gandgtweetsgbecausegthey’regnotg“real”gwriting.
c. Becausegmostgbusinessgisgconductedgfacegtogface,gworkersgdon’tghavegtogbeggrammargexperts.
d. Workersgusinggsocialgmediagandgothergonlinegtechnologygmustgguardgtheirgonlinegimagegandgreputation.
ANSWER:g d
4. Whatgisgtheg21st-centurygeconomygmainlygbasedgon?
a. informationgandgknowledge b.gphysicalglabour
c.gagsupplygofgrawgmaterials d.gthegstockgmarket
ANSWER:g a
5. Whatgmustgworkersgdogtogsucceedgingtoday’sgdigitalgworkplace?
a. writegagminimumgnumbergofgtweetsgpergday
b. transmitginformationgacrossgvariousgcommunicationgchannels
c. installgsoftwaregprograms
d. subscribegtognumerousgsocialgnetworkinggsites
ANSWER:g b
6. Whatgdoesgitgmeangtogbegaglearninggworker?
a. beinggingthegthree-monthgprobationgperiodgofgagnewgjob
b. workinggwhilegfinishinggagdegreegorgdiploma
c. havinggthegskillsgtoglearngongthegjobgandgadaptgtognewgsituations
d. beinggingangapprenticegpositiongingagcompany
ANSWER:g c
7. Whichgofgthegfollowinggcorrectlygdescribesgagthree-
pointgplangtoghelpgyougthinkgcriticallygandgsolvegproblemsgcompetently?
a. exploregthegchallenge,ggatherginformation,gimplementgsolutions
b. gatherginformation,ggenerategideas,gimplementgsolutions
CopyrightgCengagegLearning.gPoweredgbygCognero. Pageg1
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Process and Product 7th Ed
g g g g g g g g g g g
ition Guffey g
Name: Class: Date:
Chapter 1 — Business Communication in the Digital Age
g g g g g g g g
c. exploregthegchallenge,gpickgthegmostgpromisinggideas,gimplementgsolutions
d. exploregthegchallenge,ggenerategideas,gimplementgsolutions
ANSWER:g d
8. Whatgshouldgstudentsgenteringgtoday’sgworkplacegexpectgtogfind?
a. agpositiongthatginvolvesglifelongglearninggandgconstantgtraining
b. employersgwhogprovidegthemgwithgagclearlygdefinedgcareergpath
c. angabundancegofgnine-to-fivegjobs
d. regulargpaygincreasesgandgjobgsecurity
ANSWER:g a
9. Ingtoday’sgcompetitivegjobgmarket,gwhatgqualificationsgshouldgagsuccessfulgjobgcandidategpossess?
a. atgleastgag2.0ggradegpointgaverage b.gmediocregwritinggskills
c.gwebsitegdesigngcapabilities d.gthegabilitygtogcommunicategeffectively
ANSWER:g d
10. Whichgofgthegfollowinggisgagsignificantgtrendgingtoday’sgdynamicgworkplace?
a. uniongparticipationgandgregulation b.gmoreghomogeneousgworkforces
c.garound-the-clockgavailability d.gstrictergdressgcodes
ANSWER:g c
11. Whichgofgthegfollowinggstatementsgaccuratelygdescribesgsocialgmedia?
a. Socialgmediagaregstillgrelativelygnewgandguntriedgcommunicationgchannelsgforgmostgbusinesses.
b. Mostgbusinessesgtodayghavegdiscardedgoldgmediagandginsteadgusegsocialgmediagexclusivelygforgcommunicatingg
andgmarketing.
c. Socialgmediagnetworksgfirstgattractedgindustriesgbuiltgongtraditiongandgformality.
d. SocialgmediagsitesgsuchgasgFacebookgandgTwittergoffergpositivegwaysgtogpromotegagbusinessgandgtogreachgandgr
eactgtogcustomergconcerns.
ANSWER:g d
12. Lindagworksgcontractgtogcontractgforgseveralgcompanies.gTogbegsuccessful,gwhatgkindgofgworkerghasgLindaglearnedgtog
be?
a. agile b.glearning
c.gknowledge d.gtech
ANSWER:g a
13. Gerard’sgcompanyghasgoptedgtogsavegofficegspacegbygusinggflexiblegworkstationsgandgboomerang-
shapedgdesks.gWhatgisgthisgstylegofgofficegdesigngcalled?
a. telephony b.gvirtualgoffice
c.gopengoffice d.gWebg2.0
ANSWER:g c
14. Javighasgcolleaguesglocatedgthroughoutgthegworldgandgwouldglikegtogconductgagreal-
timegmeetinggwithgthemgtogdiscussgangimportantgissue.gWhichgofgthegfollowinggcommunicationgtechnologiesgshouldgJavigc
hoose?
CopyrightgCengagegLearning.gPoweredgbygCognero. Pageg2
mynursytest.store
, a. teleconferencinggorgvideoconferencing b.ge-mail
CopyrightgCengagegLearning.gPoweredgbygCognero. Pageg3
mynursytest.store
