Surveysgofgemployersgconsistentlygshowgthatgthegabilitygtog
isgcriticalgtogeffectivegjob
gplacement,gperformance,gcareergadvancement,gandgorganizationalgsuccess.
a. multitaskgandgtogrespondgquickly
b. workgflexiblegschedulesgandgtogacceptgovertime
c. adaptgtogtechnologicalgadvancesgandgtogusegcomputersgeffectively
d. communicategeffectively
gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gb
feedback:gIncorrect.gEmployersgmostgfrequentlygidentifygstronggcommunicationgskills.gSeegpageg2.g
2
Ifgyougprojectgandgmaintaingagprofessionalgimagegingthegworkplace,gyougaregmoreglikelygtogbegtakengs
eriouslygandgpromoted.gWhichgofgthegfollowinggisgthegbestgexamplegofgprofessionalgbehavior?
a. Keepinggyourgcellgphonegongduringgmeetingsgsogthatgyougdon'tgmissganygcalls.
b. Recordinggangoutgoinggmessagegforgyourgvoicegmailgthatgisgwittygandgfungtogshow
gyourgpersonality.
c. Makinggsuregthatgthegbackgroundgisgquietgwhengansweringgthegtelephone.
d. UsinggIMgabbreviationsgingyourge-
mailgmessagesgtogmakegthemgmoregconcise.gstatus:gincorrectg(0.0)
correct:gc
yourganswer:gb
feedback:gIncorrect.gAgprofessionalgoutgoinggmessagegshouldgstategyourgname,gphonegnumber,ga
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3
Manygcommunicationgandgcollaborategtechnologiesgaregusedgingtoday'sgworkplace.gWhichgofgthegfoll
owinggtoolsgisgagWebgsitegthatgallowsgmultiplegusersgtogcollaborativelygcreategandgeditgpages?
a. Wiki
b. Blog
c. Intranet
d. Presencegtechnology
gstatus:gincorrectg(0.0)
correct:ga
yourganswer:gc
feedback:gIncorrect.gTogshareginsiderginformation,gmanygcompaniesgprovidegtheirgowngprotectedg
Webgsitesgcalledgintranets.gAgwikigisgagWebgsitegthatgallowsgmultiplegusersgtogcollaborativelygcreateg
andgeditgpages.gSeegpageg9.
4
Whichgofgthegfollowinggfactorsgcontributegtogpoorglistening?
a. Thegbrainsgofglistenersgcangprocessginformationgatgleastgthreegtimesgasgfastgas
gspeakersgcangtalk.
b. Listenersgtendgtogtunegoutgideasgthatgrungcountergtogtheirgown.
c. Mostgpeoplegprefergtogtalkgrathergthanglisten.
d. Allgofgtheganswersgaregcorrect.
gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gc
feedback:gIncorrect.gAllgofgthesegfactorsgcontributegtogpoorglistening.gManygofgusgaregpoorglisteners
gbecausegourgbrainsgcangprocessginformationgfastergthangspeakersgtalk,gbecausegwegtendgtogtuneg
outgspeakersgwhosegideasgrungcountergtogourgown,gandgbecausegwegwouldgrathergtalkgthanglisten.g
Seegpageg11.
5
Yougcangimprovegyourglisteninggskillsgifgyougfollowgtipsgforgactiveglistening,gincluding:
a. keepinggangopengmind,gestablishinggagreceptivegmind-
set,gandglisteninggbetweengtheglines.
b. establishinggagreceptivegmind-
set,gconcentratinggongappearancegandgdelivery,gandgsiftingginformationgthroughgbiases.
, c. capitalizinggonglaggtime,gconcentratinggongyourgnextgcomment,gandgtakinggas
gmanygnotesgasgpossible.
d. Allgofgtheganswersgaregcorrect.
gstatus:gincorrectg(0.0)
correct:ga
yourganswer:gb
feedback:gIncorrect.gYougshouldghavegagreceptivegmind-
set,gbutgyougshouldgnotgjudgegappearancesgorgsiftginformationgthroughgbiases.gSeegpageg12.
6
Chandragneedsgtogparticipategingangimportantgconferencegcallgandgplansgtogusegactiveglisteninggski
lls.gChandragshutsgdownghergcomputer,gturnsgoffghergpager,gandgtellsghergassistantgtogholdgallginco
minggcallsgorgvisitorsgforgthegnextghour.gWhatgtechniquegisgshegusinggtogimproveglistening?
a. Keepinggangopengmind.
b. Establishinggagreceptivegmind-set.
c. Controllingghergsurroundings.
d. Noganswergchoicegisgcorrect.
gstatus:gincorrectg(0.0)
correct:gc
yourganswer:ga
feedback:gIncorrect.gActiveglistenersgstrivegtogdogallgofgthese,gbutgChandragisgfocusinggongcont
rollingghergsurroundingsgbygremovinggasgmanygcompetinggsoundsgandgdistractionsgasgpossibl
e.gSeegpageg12.
7
Whichgisgthegmostgaccurategstatementgaboutgnonverbalgbehavior?
a. Whengverbalgandgnonverbalgmessagesgconflict,greceiversgputgmoregfaithgingverbal
gmessages.
b. Gesturesghavegthegsamegmeaningsgingallgcultures.
c. Thegeyesgaregoftengthegbestgpredictorgofgagspeaker'sgtruegfeelings.
d. Allgofgthegabovegstatementsgaregaccurate.
gstatus:gincorrectg(0.0)
correct:gc
yourganswer:gb
feedback:gIncorrect.gGesturesgdognotghavegthegsamegmeaningsgingallgculturesgandgshouldgbegusedgc
arefully.gSeegpageg13.
8
Gregghasgbeengaskedgtogleadghisgworkggroupgingagproblem-
solvinggdiscussiongwithgaggoalgofgreducinggworkplaceginjuries.gGreggnoticesgthatgLisagrollsghergeyesg
everygtimeghegsaysgsomething.gGreggshould:
a. takegLisagasidegandgtellghergtogkeepghergnegativegattitudegtogherself.
b. respondgtogthegverbalgmessagegonlygandgthankgLisagforghergsupport.
c. politelygseekgadditionalginformationgbygsaying,gI'mgnotgsuregthatgyougreallygagree
gwithgmygideas.gDog youghavegagsuggestiongtogimprovegthem?
d. respondgonlygtogthegnonverbalgmessagegsincegbodyglanguagegisgalwaysgmore
gaccurategthangwords.
status:gcorrectg(1.0)gcorrec
t:gc
yourganswer:gc
feedback:gCorrect.gWhengyougperceivegnonverbalgcuesgthatgcontradictgverbalgmeanings,gpolitelyg
probegforgmoreginformation.gYougcangimprovegcommunicationgandgresolvegconfusiongbygaskingga
gsincere,gpolitegquestion.gSeegpageg15.
9
Theguniquegculturegandgheritagegofgeachgcountryghelpsgitsgmembersgprimarilygtogunderstandghow:
a. togbehavegandgreact.
b. communicationgaffectsgbusiness.
c. theggovernmentgandgsocialgordergworkgtogether.
d. membersgshouldgenduregculturegshock.
,status:gincorrectg(0.0)gcorr
ect:ga
yourganswer:gb
feedback:gIncorrect.gEverygcountryghasgaguniquegculturegorgcommongheritagegthatgteachesgitsg
membersghowgtogbehavegandgconditionsgtheirgreactions.gSeegpageg16.
10
Whichgofgthegfollowinggbestgdescribesghigh-contextgcultures?
a. Communicatorsginghigh-
contextgculturesgassumeglistenersgknowgveryglittlegandgmustgbegtoldgpracticallygeverything.
b. High-
Inghigh-context
contextgcultures gtendgtoggcultures, gwords
beglogical, garegoften
ganalytical, gnot
gand gtaken
gaction gliterally.
goriented. gc.
d. Businessgmessagesginghigh-
contextgculturesgtendgtogbegobjective,gprofessional,gandgefficient.
status:gincorrectg(0.0)gcorr
ect:gc
yourganswer:gb
feedback:gIncorrect.gLow-
contextgculturesgtendgtogbeglogical,ganalytical,gandgactiongoriented.gSeegpagesg16-17.
11
ValuesgcommongingthegdominantgU.S.gculturegincludegfreedomgandgindependence.gThesegvaluesgt
ogethergformgthegculturalgvaluegof:
a. idealism.
b. democracy.
gc. individualism.
d.
ethnocentrism.
gstatus:gcorrectg(1.0)
correct:gc
yourganswer:gc
feedback:gCorrect.gThegstronggvaluesgofgfreedomgandgindependencegcommongingthegU.S.gareg
componentsgofgindividualism.gOthergculturesgmaygvalueggroupsgmoreghighly,gwhichgmustgbegr
ecognizedgwhengconductinggbusinessgglobally.gSeegpageg17.
12
Brandongwasgoverheardgingthegemployeegbreakgroomgsaying,g"IgamggladgthatgthegTechnologygDep
artmentgfinallyghiredgangAsiangguy.gAsiansgaregthegonlygonesgwhogreallygknowganythinggaboutgcom
puters."gBrandon'sgbossgwarnedghimgthatghisgstatementgmakesghimgguiltygofg
,gwhich
gisgnotgacceptablegingagdiversegwork genvironment.
a. ethnocentrism
b. tolerance
c. stereotyping
d. agculturalgnorm
gstatus:gincorrectg(0.0)
correct:gc
yourganswer:gb
feedback:gIncorrect.gThegbeliefgthatgallgmembersgofgaggroupghavegthegsamegbehavioralgpatterngorgab
ilitygisgstereotyping,gwhichgBrandongindicatesgwhenghegstatesgthatgAsiansgaregbestgforgcomputergwor
k.gSeegpageg19.
13
Agculturallygdiversegworkforcegcangbenefitgorganizationsgandgtheirgemployeesgifgemployeesgshowgt
olerancegforgdifferences.gOnegwaygtogimprovegtolerancegisgby:
a. practicinggempathy.
b. demonstratinggnonverbalgdifferences.
c. encouraginggethnocentrism.
d. increasinggcommunicationgbarriersgingvirtualgworkggroups.
gstatus:gincorrectg(0.0)
correct:ga
yourganswer:gb
, feedback:gIncorrect.gTolerancegrequiresgyougtoghavegsympathygforgandgappreciationgofgthegcusto
msgofgothergcultures.gYougdevelopgthisgthroughgpracticinggempathy,gwhichghelpsgyougtogseegthegw
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differencesgwillgprobablygresultginglessgtolerance.gSeegpageg19.
14
YougcangimprovegyourgoralgcommunicationsgwithgpeoplegwhogdognotgspeakgEnglishgasgtheirgfirstglang
uagegby:
a. speakinggverygslowlygandgloudlygtogimprovegtheirgcomprehension.
b. avoidinggsmilinggandgeyegcontactgbecausegitgmaygnotgbegtheirgculturalgnorm.
c. incorporatinggjargongandgregionalgdialectsgtogencouragegthemgtogadoptgAmerican
gcommunicationgstyles.
d. usinggsimplegEnglish.
gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gb
feedback:gIncorrect.gWhengspeakinggwithgsomeonegforgwhomgEnglishgisgagsecondglanguage,gyoug
shouldgusegsimplegEnglish.gSpeakgingshortgsentencesgandgusegfamiliar,gshortgwords.gEliminategpu
ns,gsportsgandgmilitarygreferences,gslang,gjargon,gandgidiomaticgexpressions.gSeegpageg20.
15
Whengwritinggforgagmulticulturalgaudience,gyougaregmoreglikelygtogbegunderstoodgifgyougusegshortgsen
tencesgandgshortgparagraphsgandgifgyouginclude:
a. slang,gsuchgasgThisgproductgreallygrocks!
b. idioms,gsuchgasgYougcangimprovegyourgbottomglinegusinggthisgproduct.
c. acronyms,gsuchgasgASAP.
d. action-
specificgverbsgsuchgasgordergthisgproductgrathergthanggetgthisgproduct.gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gb
feedback:gIncorrect.gAgmulticulturalgaudiencegisglessglikelygtogunderstandgAmericangslang,gidioms,g
orgacronyms.gThegaudiencegisgmoreglikelygtogunderstandgcleargwritinggthatgusesgshortgsentences,g
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16
Technologyghasgmadegwritingglessgimportantgingtoday'sgworkplace.gTr
ue
False
status:gnotgansweredg()gcor
rect:gfalse
yourganswer:
17
Wegaregborngwithgthegabilitygtogread,glisten,gspeak,gandgwritegeffectively.gTr
ue
Falseg
status:gcorrectg(1.0)gcorrec
t:gfalse
yourganswer:gfalse
feedback:gCorrect.gTheggoodgnewsgisgthatggoodgcommunicationgskillsgaregdevelopedgthroughgnurt
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18
Ingtoday'sgworkplacegthegfocusgisgonginformationgandgknowledgegasgcorporategassets.gT
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ect:gtrue
yourganswer:gfalse
feedback:gIncorrect.gCorporategAmericagisgincreasinglygawaregthatginformationgisgthegkeygtogbetter
isgcriticalgtogeffectivegjob
gplacement,gperformance,gcareergadvancement,gandgorganizationalgsuccess.
a. multitaskgandgtogrespondgquickly
b. workgflexiblegschedulesgandgtogacceptgovertime
c. adaptgtogtechnologicalgadvancesgandgtogusegcomputersgeffectively
d. communicategeffectively
gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gb
feedback:gIncorrect.gEmployersgmostgfrequentlygidentifygstronggcommunicationgskills.gSeegpageg2.g
2
Ifgyougprojectgandgmaintaingagprofessionalgimagegingthegworkplace,gyougaregmoreglikelygtogbegtakengs
eriouslygandgpromoted.gWhichgofgthegfollowinggisgthegbestgexamplegofgprofessionalgbehavior?
a. Keepinggyourgcellgphonegongduringgmeetingsgsogthatgyougdon'tgmissganygcalls.
b. Recordinggangoutgoinggmessagegforgyourgvoicegmailgthatgisgwittygandgfungtogshow
gyourgpersonality.
c. Makinggsuregthatgthegbackgroundgisgquietgwhengansweringgthegtelephone.
d. UsinggIMgabbreviationsgingyourge-
mailgmessagesgtogmakegthemgmoregconcise.gstatus:gincorrectg(0.0)
correct:gc
yourganswer:gb
feedback:gIncorrect.gAgprofessionalgoutgoinggmessagegshouldgstategyourgname,gphonegnumber,ga
ndginstructionsgforgleavinggagmessage.gSeegpageg5.
3
Manygcommunicationgandgcollaborategtechnologiesgaregusedgingtoday'sgworkplace.gWhichgofgthegfoll
owinggtoolsgisgagWebgsitegthatgallowsgmultiplegusersgtogcollaborativelygcreategandgeditgpages?
a. Wiki
b. Blog
c. Intranet
d. Presencegtechnology
gstatus:gincorrectg(0.0)
correct:ga
yourganswer:gc
feedback:gIncorrect.gTogshareginsiderginformation,gmanygcompaniesgprovidegtheirgowngprotectedg
Webgsitesgcalledgintranets.gAgwikigisgagWebgsitegthatgallowsgmultiplegusersgtogcollaborativelygcreateg
andgeditgpages.gSeegpageg9.
4
Whichgofgthegfollowinggfactorsgcontributegtogpoorglistening?
a. Thegbrainsgofglistenersgcangprocessginformationgatgleastgthreegtimesgasgfastgas
gspeakersgcangtalk.
b. Listenersgtendgtogtunegoutgideasgthatgrungcountergtogtheirgown.
c. Mostgpeoplegprefergtogtalkgrathergthanglisten.
d. Allgofgtheganswersgaregcorrect.
gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gc
feedback:gIncorrect.gAllgofgthesegfactorsgcontributegtogpoorglistening.gManygofgusgaregpoorglisteners
gbecausegourgbrainsgcangprocessginformationgfastergthangspeakersgtalk,gbecausegwegtendgtogtuneg
outgspeakersgwhosegideasgrungcountergtogourgown,gandgbecausegwegwouldgrathergtalkgthanglisten.g
Seegpageg11.
5
Yougcangimprovegyourglisteninggskillsgifgyougfollowgtipsgforgactiveglistening,gincluding:
a. keepinggangopengmind,gestablishinggagreceptivegmind-
set,gandglisteninggbetweengtheglines.
b. establishinggagreceptivegmind-
set,gconcentratinggongappearancegandgdelivery,gandgsiftingginformationgthroughgbiases.
, c. capitalizinggonglaggtime,gconcentratinggongyourgnextgcomment,gandgtakinggas
gmanygnotesgasgpossible.
d. Allgofgtheganswersgaregcorrect.
gstatus:gincorrectg(0.0)
correct:ga
yourganswer:gb
feedback:gIncorrect.gYougshouldghavegagreceptivegmind-
set,gbutgyougshouldgnotgjudgegappearancesgorgsiftginformationgthroughgbiases.gSeegpageg12.
6
Chandragneedsgtogparticipategingangimportantgconferencegcallgandgplansgtogusegactiveglisteninggski
lls.gChandragshutsgdownghergcomputer,gturnsgoffghergpager,gandgtellsghergassistantgtogholdgallginco
minggcallsgorgvisitorsgforgthegnextghour.gWhatgtechniquegisgshegusinggtogimproveglistening?
a. Keepinggangopengmind.
b. Establishinggagreceptivegmind-set.
c. Controllingghergsurroundings.
d. Noganswergchoicegisgcorrect.
gstatus:gincorrectg(0.0)
correct:gc
yourganswer:ga
feedback:gIncorrect.gActiveglistenersgstrivegtogdogallgofgthese,gbutgChandragisgfocusinggongcont
rollingghergsurroundingsgbygremovinggasgmanygcompetinggsoundsgandgdistractionsgasgpossibl
e.gSeegpageg12.
7
Whichgisgthegmostgaccurategstatementgaboutgnonverbalgbehavior?
a. Whengverbalgandgnonverbalgmessagesgconflict,greceiversgputgmoregfaithgingverbal
gmessages.
b. Gesturesghavegthegsamegmeaningsgingallgcultures.
c. Thegeyesgaregoftengthegbestgpredictorgofgagspeaker'sgtruegfeelings.
d. Allgofgthegabovegstatementsgaregaccurate.
gstatus:gincorrectg(0.0)
correct:gc
yourganswer:gb
feedback:gIncorrect.gGesturesgdognotghavegthegsamegmeaningsgingallgculturesgandgshouldgbegusedgc
arefully.gSeegpageg13.
8
Gregghasgbeengaskedgtogleadghisgworkggroupgingagproblem-
solvinggdiscussiongwithgaggoalgofgreducinggworkplaceginjuries.gGreggnoticesgthatgLisagrollsghergeyesg
everygtimeghegsaysgsomething.gGreggshould:
a. takegLisagasidegandgtellghergtogkeepghergnegativegattitudegtogherself.
b. respondgtogthegverbalgmessagegonlygandgthankgLisagforghergsupport.
c. politelygseekgadditionalginformationgbygsaying,gI'mgnotgsuregthatgyougreallygagree
gwithgmygideas.gDog youghavegagsuggestiongtogimprovegthem?
d. respondgonlygtogthegnonverbalgmessagegsincegbodyglanguagegisgalwaysgmore
gaccurategthangwords.
status:gcorrectg(1.0)gcorrec
t:gc
yourganswer:gc
feedback:gCorrect.gWhengyougperceivegnonverbalgcuesgthatgcontradictgverbalgmeanings,gpolitelyg
probegforgmoreginformation.gYougcangimprovegcommunicationgandgresolvegconfusiongbygaskingga
gsincere,gpolitegquestion.gSeegpageg15.
9
Theguniquegculturegandgheritagegofgeachgcountryghelpsgitsgmembersgprimarilygtogunderstandghow:
a. togbehavegandgreact.
b. communicationgaffectsgbusiness.
c. theggovernmentgandgsocialgordergworkgtogether.
d. membersgshouldgenduregculturegshock.
,status:gincorrectg(0.0)gcorr
ect:ga
yourganswer:gb
feedback:gIncorrect.gEverygcountryghasgaguniquegculturegorgcommongheritagegthatgteachesgitsg
membersghowgtogbehavegandgconditionsgtheirgreactions.gSeegpageg16.
10
Whichgofgthegfollowinggbestgdescribesghigh-contextgcultures?
a. Communicatorsginghigh-
contextgculturesgassumeglistenersgknowgveryglittlegandgmustgbegtoldgpracticallygeverything.
b. High-
Inghigh-context
contextgcultures gtendgtoggcultures, gwords
beglogical, garegoften
ganalytical, gnot
gand gtaken
gaction gliterally.
goriented. gc.
d. Businessgmessagesginghigh-
contextgculturesgtendgtogbegobjective,gprofessional,gandgefficient.
status:gincorrectg(0.0)gcorr
ect:gc
yourganswer:gb
feedback:gIncorrect.gLow-
contextgculturesgtendgtogbeglogical,ganalytical,gandgactiongoriented.gSeegpagesg16-17.
11
ValuesgcommongingthegdominantgU.S.gculturegincludegfreedomgandgindependence.gThesegvaluesgt
ogethergformgthegculturalgvaluegof:
a. idealism.
b. democracy.
gc. individualism.
d.
ethnocentrism.
gstatus:gcorrectg(1.0)
correct:gc
yourganswer:gc
feedback:gCorrect.gThegstronggvaluesgofgfreedomgandgindependencegcommongingthegU.S.gareg
componentsgofgindividualism.gOthergculturesgmaygvalueggroupsgmoreghighly,gwhichgmustgbegr
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12
Brandongwasgoverheardgingthegemployeegbreakgroomgsaying,g"IgamggladgthatgthegTechnologygDep
artmentgfinallyghiredgangAsiangguy.gAsiansgaregthegonlygonesgwhogreallygknowganythinggaboutgcom
puters."gBrandon'sgbossgwarnedghimgthatghisgstatementgmakesghimgguiltygofg
,gwhich
gisgnotgacceptablegingagdiversegwork genvironment.
a. ethnocentrism
b. tolerance
c. stereotyping
d. agculturalgnorm
gstatus:gincorrectg(0.0)
correct:gc
yourganswer:gb
feedback:gIncorrect.gThegbeliefgthatgallgmembersgofgaggroupghavegthegsamegbehavioralgpatterngorgab
ilitygisgstereotyping,gwhichgBrandongindicatesgwhenghegstatesgthatgAsiansgaregbestgforgcomputergwor
k.gSeegpageg19.
13
Agculturallygdiversegworkforcegcangbenefitgorganizationsgandgtheirgemployeesgifgemployeesgshowgt
olerancegforgdifferences.gOnegwaygtogimprovegtolerancegisgby:
a. practicinggempathy.
b. demonstratinggnonverbalgdifferences.
c. encouraginggethnocentrism.
d. increasinggcommunicationgbarriersgingvirtualgworkggroups.
gstatus:gincorrectg(0.0)
correct:ga
yourganswer:gb
, feedback:gIncorrect.gTolerancegrequiresgyougtoghavegsympathygforgandgappreciationgofgthegcusto
msgofgothergcultures.gYougdevelopgthisgthroughgpracticinggempathy,gwhichghelpsgyougtogseegthegw
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differencesgwillgprobablygresultginglessgtolerance.gSeegpageg19.
14
YougcangimprovegyourgoralgcommunicationsgwithgpeoplegwhogdognotgspeakgEnglishgasgtheirgfirstglang
uagegby:
a. speakinggverygslowlygandgloudlygtogimprovegtheirgcomprehension.
b. avoidinggsmilinggandgeyegcontactgbecausegitgmaygnotgbegtheirgculturalgnorm.
c. incorporatinggjargongandgregionalgdialectsgtogencouragegthemgtogadoptgAmerican
gcommunicationgstyles.
d. usinggsimplegEnglish.
gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gb
feedback:gIncorrect.gWhengspeakinggwithgsomeonegforgwhomgEnglishgisgagsecondglanguage,gyoug
shouldgusegsimplegEnglish.gSpeakgingshortgsentencesgandgusegfamiliar,gshortgwords.gEliminategpu
ns,gsportsgandgmilitarygreferences,gslang,gjargon,gandgidiomaticgexpressions.gSeegpageg20.
15
Whengwritinggforgagmulticulturalgaudience,gyougaregmoreglikelygtogbegunderstoodgifgyougusegshortgsen
tencesgandgshortgparagraphsgandgifgyouginclude:
a. slang,gsuchgasgThisgproductgreallygrocks!
b. idioms,gsuchgasgYougcangimprovegyourgbottomglinegusinggthisgproduct.
c. acronyms,gsuchgasgASAP.
d. action-
specificgverbsgsuchgasgordergthisgproductgrathergthanggetgthisgproduct.gstatus:gincorrectg(0.0)
correct:gd
yourganswer:gb
feedback:gIncorrect.gAgmulticulturalgaudiencegisglessglikelygtogunderstandgAmericangslang,gidioms,g
orgacronyms.gThegaudiencegisgmoreglikelygtogunderstandgcleargwritinggthatgusesgshortgsentences,g
shortgparagraphs,gandgaction-specificgverbs.gSeegpagesg20-21.
16
Technologyghasgmadegwritingglessgimportantgingtoday'sgworkplace.gTr
ue
False
status:gnotgansweredg()gcor
rect:gfalse
yourganswer:
17
Wegaregborngwithgthegabilitygtogread,glisten,gspeak,gandgwritegeffectively.gTr
ue
Falseg
status:gcorrectg(1.0)gcorrec
t:gfalse
yourganswer:gfalse
feedback:gCorrect.gTheggoodgnewsgisgthatggoodgcommunicationgskillsgaregdevelopedgthroughgnurt
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18
Ingtoday'sgworkplacegthegfocusgisgonginformationgandgknowledgegasgcorporategassets.gT
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False
status:gincorrectg(0.0)gcorr
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yourganswer:gfalse
feedback:gIncorrect.gCorporategAmericagisgincreasinglygawaregthatginformationgisgthegkeygtogbetter
