1
Copyright © 2023 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) zl zl zl zl zl zl
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit to t
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he service technician?
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A) Maintenance reminder light reset procedures zl zl zl zl
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications zl zl
D) All of the above zl zl zl zl
Answer: D z l
Diff: 1 Page Ref: 2
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Objective: 1- z l
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an
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accident could cause faults due to hidden damage. Technician B says that some faults could be rel
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ated to a previous repair. Which technician is correct?
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A) Technician A only zl zl
B) Technician B only zl zl
C) Both technicians A and B zl zl zl zl
D) Neither technician A nor B zl zl zl zl zl
Answer: C z l
Diff: 2 Page Ref: 5
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Objective: 1- z l
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government zl zl zl zl
Answer: A z l
Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns. z l z l zl zl zl zl zl
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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2
Copyright © 2023 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the zl . zl zl zl zl zl zl zl
A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government
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Answer: A z l
Diff: 1
zl Page Ref: 3 zl zl
Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B z l z l
Diff: 1
zl Page Ref: 5 zl zl
Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced zl zl zl zl
C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above zl zl zl zl
Answer: D z l
Diff: 1
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Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician zl
B) service advisor zl
C) shop owner or designated warranty person
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D) Any of the above zl zl zl zl
Answer: C z l
Diff: 1
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Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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3
Copyright © 2023 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
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A) TSBs
B) Campaigns (recalls) zl
C) Either A or B zl zl zl
D) Neither A nor B zl zl zl zl
Answer: B z l
Diff: 1
zl Page Ref: 3 zl zl
Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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9) The first character of the vehicle identification number is the country of origin. Where was the ve
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hicle built that has a "5" as the first character?
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A) United States zl
B) Canada
C) Mexico
D) Japan A zl
nswer: A z l
Diff: 1
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Objective: 1- z l
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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10) The VECI label includes all of these EXCEPT
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A) engine identification zl
B) horsepower and torque rating of the engine zl zl zl zl zl zl
C) California emission standard zl zl
D) EPA emission standard zl zl zl
Answer: B z l
Diff: 1
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Objective: 1- z l
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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11) Aftermarket service information is available in what format? zl zl zl zl zl zl zl
A) Manuals
B) CDs or DVDs zl zl
C) Internet
D) All of these are possible source formats.
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Answer: D z l
Diff: 1
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Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: No
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4
Copyright © 2023 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
Copyright © 2023 Pearson Education, Inc.
zl zl zl zl zl
VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) zl zl zl zl zl zl
Chapter 1 Service Information, Work Orders, and Vehicle Identification
zl zl zl zl zl zl zl
1) What type of information is commonly included in the owner's manual that would be a benefit to t
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
he service technician?
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A) Maintenance reminder light reset procedures zl zl zl zl
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications zl zl
D) All of the above zl zl zl zl
Answer: D z l
Diff: 1 Page Ref: 2
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Objective: 1- z l
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
accident could cause faults due to hidden damage. Technician B says that some faults could be rel
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ated to a previous repair. Which technician is correct?
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A) Technician A only zl zl
B) Technician B only zl zl
C) Both technicians A and B zl zl zl zl
D) Neither technician A nor B zl zl zl zl zl
Answer: C z l
Diff: 2 Page Ref: 5
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Objective: 1- z l
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government zl zl zl zl
Answer: A z l
Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns. z l z l zl zl zl zl zl
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
z l zl zl zl zl zl zl zl zl zl zl zl
r Quiz: Yes
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2
Copyright © 2023 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the zl . zl zl zl zl zl zl zl
A) vehicle manufacturer zl
B) local dealer zl
C) federal government zl
D) state or local government
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Answer: A z l
Diff: 1
zl Page Ref: 3 zl zl
Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B z l z l
Diff: 1
zl Page Ref: 5 zl zl
Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced zl zl zl zl
C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above zl zl zl zl
Answer: D z l
Diff: 1
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Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician zl
B) service advisor zl
C) shop owner or designated warranty person
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D) Any of the above zl zl zl zl
Answer: C z l
Diff: 1
zl Page Ref: 5 zl zl
Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
z l zl zl zl zl zl zl zl zl zl zl zl
r Quiz: Yes
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3
Copyright © 2023 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
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A) TSBs
B) Campaigns (recalls) zl
C) Either A or B zl zl zl
D) Neither A nor B zl zl zl zl
Answer: B z l
Diff: 1
zl Page Ref: 3 zl zl
Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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9) The first character of the vehicle identification number is the country of origin. Where was the ve
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hicle built that has a "5" as the first character?
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A) United States zl
B) Canada
C) Mexico
D) Japan A zl
nswer: A z l
Diff: 1
zl Page Ref: 7 zl zl
Objective: 1- z l
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
zl zl zl zl zl zl zl zl zl zl zl
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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10) The VECI label includes all of these EXCEPT
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A) engine identification zl
B) horsepower and torque rating of the engine zl zl zl zl zl zl
C) California emission standard zl zl
D) EPA emission standard zl zl zl
Answer: B z l
Diff: 1
zl Page Ref: 7 zl zl
Objective: 1- z l
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
zl zl zl zl zl zl zl zl zl zl zl
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: Yes
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11) Aftermarket service information is available in what format? zl zl zl zl zl zl zl
A) Manuals
B) CDs or DVDs zl zl
C) Internet
D) All of these are possible source formats.
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Answer: D z l
Diff: 1
zl Page Ref: 2 zl zl
Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapte
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r Quiz: No
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4
Copyright © 2023 Pearson Education, Inc. zl zl zl zl zl
VERIFIEDBRAINBOOSTER
