, Contents
Chapter 1
zl What Is Organizational Behaviour?
zl zl zl 1-1
Chapter 2
zl Organizational Culture zl 2-1
Chapter 3
zl Diversity in Organizations
zl zl 3-1
Chapter 4
zl Attitudes, Emotions, Moods, and Stress Management
zl zl zl zl zl 4-1
Chapter 5
zl Personality and Values zl zl 5-1
Chapter 6
zl Perception and Individual Decision Making
zl zl zl zl 6-1
Chapter 7
zl Motivation 7-1
Chapter 8
zl Foundations of Group Behaviour zl zl zl 8-1
Chapter 9
zl Understanding Work Teams zl zl 9-1
Chapter 10
zl Communication 10-1
Chapter 11
zl Leadership 11-1
Chapter 12
zl Power and Politics
zl zl 12-1
Chapter 13
zl Conflict and Negotiation
zl zl 13-1
Chapter 14
zl Organizational Change zl 14-1
Copyright © 2023 Pearson Canada Inc.
zl zl zl zl zl
,Chapter 1 What Is Organizational Behaviour?
zl zl zl zl zl
Chapter 1 zl
What Is Organizational Behaviour? zl zl zl
Chapter Overview zl
This chapter introduces the concept of organizational behaviour. The focus of the text is tha
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
t coupling individual understanding of behaviour gained through experience with that gaine
zl zl zl zl zl zl zl zl zl zl zl
d through systematic OB analysis will help managers become more effective.
zl zl zl zl zl zl zl zl zl zl
Many of the important challenges being faced by today’s managers are described, as are the t
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
hree levels of OB study. The outline of the text is described in relation to these three levels.
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Chapter Objectives zl
After studying this chapter, the student should be able to:
zl zl zl zl zl zl zl zl zl
1.1 Define organizational behaviour (OB) and discuss why the interpersonal skills l
zl zl zl zl zl zl zl zl zl zl
earned through its study are important. zl zl zl zl zl
1.2 Assess the importance of using a scientific approach to OB. zl zl zl zl zl zl zl zl zl
1.3 Identify the major behavioural science disciplines that contribute to OB. zl zl zl zl zl zl zl zl zl
1.4 Explain why few absolutes apply to OB. zl zl zl zl zl zl
1.5 Describe the challenges and opportunities managers face when applying OB zl zl zl zl zl zl zl zl zl zl
concepts in their workplaces. zl zl zl
1.6 Compare the three levels of analysis in this text’s OB model. zl zl zl zl zl zl zl zl zl zl
Suggested Lecture Outline zl zl
I. ORGANIZATIONAL BEHAVIOUR AND THE IMPORTANCE OF INTERPERSONAL SKILLS zl zl zl zl zl zl zl
A. Until the late 1980s, business school curricula emphasized the technical aspects of
zl zl zl zl zl zl zl zl zl zl zl zl
management, focusing on economics, accounting, finance, and quantitative techni zl zl zl zl zl zl zl zl
ques.
1. Course work in human behaviour and people skills received relatively less zl zl zl zl zl zl zl zl zl zl zl
attention.
2. During the past three decades, however, business faculty have come to realize zl zl zl zl zl zl zl zl zl zl zl
the role that understanding human behaviour plays in determining a manager’s effect
zl zl zl zl zl zl zl zl zl zl zl
iveness, and required courses on people skills have been added to many curricula. zl zl zl zl zl zl zl zl zl zl zl zl
B. Developing managers’ interpersonal skills also helps organizations attract and keep zl zl zl zl zl zl zl zl zl zl
high-performing employees. zl
1. Regardless of labour market conditions, outstanding employees are always in zl zl zl zl zl zl zl zl zl zl
short supply. zl
2. Companies known as good places to work have a big advantage. zl zl zl zl zl zl zl zl zl zl
3. A recent survey of hundreds of workplaces, and over 200,000 respondents, s
zl zl zl zl zl zl zl zl zl zl zl
howed the social relationships among co- zl zl zl zl zl
workers and supervisors were strongly related to overall job satisfaction. zl zl zl zl zl zl zl zl zl
Copyright © 2023 Pearson Canada Inc. zl zl zl zl zl 1-1
, Chapter 1 What Is Organizational Behaviour?
zl zl zl zl zl
a. Positive social relationships also were associated with lower stress at work zl zl zl zl zl zl zl zl zl zl zl
and lower intentions to quit. zl zl zl zl
b. Having managers with good interpersonal skills is likely to make the wo zl zl zl zl zl zl zl zl zl zl zl
rkplace more pleasant, which in turn makes it easier to hire and keep qua zl zl zl zl zl zl zl zl zl zl zl zl zl
lified people. zl
c. Creating a pleasant workplace also appears to make good economic sense. zl zl zl zl zl zl zl zl zl zl zl
Companies with reputations as good places to work have been found to ge zl zl zl zl zl zl zl zl zl zl zl zl
nerate superior financial performance. zl zl zl
4. We have come to understand that in today’s competitive and demanding
zl zl zl zl zl zl zl zl zl zl
workplace, managers can’t succeed on their technical skills alone. zl zl zl zl zl zl zl zl
a. They also have to have good people skills. zl zl zl zl zl zl zl
b. This resource has been written to help both managers and potential zl zl zl zl zl zl zl zl zl zl zl
managers develop those people skills. zl zl zl zl
C. We’ve made the case for the importance of people skills. But neither this resource n
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
or the discipline on which it is based is called “people skills.”
zl zl zl zl zl zl zl zl zl zl zl
D. The term that is widely used to describe the discipline is organizational behaviour.
zl zl zl zl zl zl zl zl zl zl zl zl
1. Organizational Behaviour (OB) studies the influence that individuals, groups, zl zl zl zl zl zl zl zl zl
and structure have on behaviour within organizations. The chief goal of OB is to a
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
pply that knowledge toward improving an organization’s effectiveness.
zl zl zl zl zl zl zl
2. OB studies three determinants of behaviour in organizations:
zl zl zl zl zl zl zl
a. individuals
b. groups
c. structure
3. OB applies the knowledge gained from this study to make organizations work
zl zl zl zl zl zl zl zl zl zl zl zl
more effectively. zl
4. This text will focus on: zl zl zl zl
a. motivation
b. leader behaviour and power zl zl zl
c. interpersonal communication zl
d. group structure and processes zl zl zl
e. attitude development and perception zl zl zl
f. change processes zl
g. conflict and negotiation zl zl
h. work design zl
II. COMPLEMENTING INTUITION WITH SYSTEMATIC STUDY zl zl zl zl
A. People develop intuitive understandings of the behaviours of other people through
zl zl zl zl zl zl zl zl zl zl zl
experience. This experiential, common sense method of “reading” human behaviour
zl zl zl zl zl zl zl zl zl zl
can often lead to erroneous predictions.
zl zl zl zl zl
B. You can improve your predictive ability by taking the systematic approach to the s
zl zl zl zl zl zl zl zl zl zl zl zl zl
tudy of human behaviour. zl zl zl
C. The fundamental assumption of the systematic approach is that human behaviour is
zl zl zl zl zl zl zl zl zl zl zl zl
not random. There are fundamental consistencies that underlie the behaviour of all i
zl zl zl zl zl zl zl zl zl zl zl zl
ndividuals, and these fundamental consistencies can be identified and then modified
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to reflect individual differences.
zl zl zl zl
1. Scientific study of behaviour means: examining relationships, attempting to at zl zl zl zl zl zl zl zl zl
tribute causes and effects, and basing our conclusions on scientific evidence –
zl zl zl zl zl zl zl zl zl zl zl
that is, on data gathered under controlled conditions and measured and interpr
zl zl zl zl zl zl zl zl zl zl zl zl
eted in a reasonably rigorous manner. zl zl zl zl zl
Copyright © 2023 Pearson Canada Inc. zl zl zl zl zl 1-2
Chapter 1
zl What Is Organizational Behaviour?
zl zl zl 1-1
Chapter 2
zl Organizational Culture zl 2-1
Chapter 3
zl Diversity in Organizations
zl zl 3-1
Chapter 4
zl Attitudes, Emotions, Moods, and Stress Management
zl zl zl zl zl 4-1
Chapter 5
zl Personality and Values zl zl 5-1
Chapter 6
zl Perception and Individual Decision Making
zl zl zl zl 6-1
Chapter 7
zl Motivation 7-1
Chapter 8
zl Foundations of Group Behaviour zl zl zl 8-1
Chapter 9
zl Understanding Work Teams zl zl 9-1
Chapter 10
zl Communication 10-1
Chapter 11
zl Leadership 11-1
Chapter 12
zl Power and Politics
zl zl 12-1
Chapter 13
zl Conflict and Negotiation
zl zl 13-1
Chapter 14
zl Organizational Change zl 14-1
Copyright © 2023 Pearson Canada Inc.
zl zl zl zl zl
,Chapter 1 What Is Organizational Behaviour?
zl zl zl zl zl
Chapter 1 zl
What Is Organizational Behaviour? zl zl zl
Chapter Overview zl
This chapter introduces the concept of organizational behaviour. The focus of the text is tha
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
t coupling individual understanding of behaviour gained through experience with that gaine
zl zl zl zl zl zl zl zl zl zl zl
d through systematic OB analysis will help managers become more effective.
zl zl zl zl zl zl zl zl zl zl
Many of the important challenges being faced by today’s managers are described, as are the t
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
hree levels of OB study. The outline of the text is described in relation to these three levels.
zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl zl
Chapter Objectives zl
After studying this chapter, the student should be able to:
zl zl zl zl zl zl zl zl zl
1.1 Define organizational behaviour (OB) and discuss why the interpersonal skills l
zl zl zl zl zl zl zl zl zl zl
earned through its study are important. zl zl zl zl zl
1.2 Assess the importance of using a scientific approach to OB. zl zl zl zl zl zl zl zl zl
1.3 Identify the major behavioural science disciplines that contribute to OB. zl zl zl zl zl zl zl zl zl
1.4 Explain why few absolutes apply to OB. zl zl zl zl zl zl
1.5 Describe the challenges and opportunities managers face when applying OB zl zl zl zl zl zl zl zl zl zl
concepts in their workplaces. zl zl zl
1.6 Compare the three levels of analysis in this text’s OB model. zl zl zl zl zl zl zl zl zl zl
Suggested Lecture Outline zl zl
I. ORGANIZATIONAL BEHAVIOUR AND THE IMPORTANCE OF INTERPERSONAL SKILLS zl zl zl zl zl zl zl
A. Until the late 1980s, business school curricula emphasized the technical aspects of
zl zl zl zl zl zl zl zl zl zl zl zl
management, focusing on economics, accounting, finance, and quantitative techni zl zl zl zl zl zl zl zl
ques.
1. Course work in human behaviour and people skills received relatively less zl zl zl zl zl zl zl zl zl zl zl
attention.
2. During the past three decades, however, business faculty have come to realize zl zl zl zl zl zl zl zl zl zl zl
the role that understanding human behaviour plays in determining a manager’s effect
zl zl zl zl zl zl zl zl zl zl zl
iveness, and required courses on people skills have been added to many curricula. zl zl zl zl zl zl zl zl zl zl zl zl
B. Developing managers’ interpersonal skills also helps organizations attract and keep zl zl zl zl zl zl zl zl zl zl
high-performing employees. zl
1. Regardless of labour market conditions, outstanding employees are always in zl zl zl zl zl zl zl zl zl zl
short supply. zl
2. Companies known as good places to work have a big advantage. zl zl zl zl zl zl zl zl zl zl
3. A recent survey of hundreds of workplaces, and over 200,000 respondents, s
zl zl zl zl zl zl zl zl zl zl zl
howed the social relationships among co- zl zl zl zl zl
workers and supervisors were strongly related to overall job satisfaction. zl zl zl zl zl zl zl zl zl
Copyright © 2023 Pearson Canada Inc. zl zl zl zl zl 1-1
, Chapter 1 What Is Organizational Behaviour?
zl zl zl zl zl
a. Positive social relationships also were associated with lower stress at work zl zl zl zl zl zl zl zl zl zl zl
and lower intentions to quit. zl zl zl zl
b. Having managers with good interpersonal skills is likely to make the wo zl zl zl zl zl zl zl zl zl zl zl
rkplace more pleasant, which in turn makes it easier to hire and keep qua zl zl zl zl zl zl zl zl zl zl zl zl zl
lified people. zl
c. Creating a pleasant workplace also appears to make good economic sense. zl zl zl zl zl zl zl zl zl zl zl
Companies with reputations as good places to work have been found to ge zl zl zl zl zl zl zl zl zl zl zl zl
nerate superior financial performance. zl zl zl
4. We have come to understand that in today’s competitive and demanding
zl zl zl zl zl zl zl zl zl zl
workplace, managers can’t succeed on their technical skills alone. zl zl zl zl zl zl zl zl
a. They also have to have good people skills. zl zl zl zl zl zl zl
b. This resource has been written to help both managers and potential zl zl zl zl zl zl zl zl zl zl zl
managers develop those people skills. zl zl zl zl
C. We’ve made the case for the importance of people skills. But neither this resource n
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
or the discipline on which it is based is called “people skills.”
zl zl zl zl zl zl zl zl zl zl zl
D. The term that is widely used to describe the discipline is organizational behaviour.
zl zl zl zl zl zl zl zl zl zl zl zl
1. Organizational Behaviour (OB) studies the influence that individuals, groups, zl zl zl zl zl zl zl zl zl
and structure have on behaviour within organizations. The chief goal of OB is to a
zl zl zl zl zl zl zl zl zl zl zl zl zl zl
pply that knowledge toward improving an organization’s effectiveness.
zl zl zl zl zl zl zl
2. OB studies three determinants of behaviour in organizations:
zl zl zl zl zl zl zl
a. individuals
b. groups
c. structure
3. OB applies the knowledge gained from this study to make organizations work
zl zl zl zl zl zl zl zl zl zl zl zl
more effectively. zl
4. This text will focus on: zl zl zl zl
a. motivation
b. leader behaviour and power zl zl zl
c. interpersonal communication zl
d. group structure and processes zl zl zl
e. attitude development and perception zl zl zl
f. change processes zl
g. conflict and negotiation zl zl
h. work design zl
II. COMPLEMENTING INTUITION WITH SYSTEMATIC STUDY zl zl zl zl
A. People develop intuitive understandings of the behaviours of other people through
zl zl zl zl zl zl zl zl zl zl zl
experience. This experiential, common sense method of “reading” human behaviour
zl zl zl zl zl zl zl zl zl zl
can often lead to erroneous predictions.
zl zl zl zl zl
B. You can improve your predictive ability by taking the systematic approach to the s
zl zl zl zl zl zl zl zl zl zl zl zl zl
tudy of human behaviour. zl zl zl
C. The fundamental assumption of the systematic approach is that human behaviour is
zl zl zl zl zl zl zl zl zl zl zl zl
not random. There are fundamental consistencies that underlie the behaviour of all i
zl zl zl zl zl zl zl zl zl zl zl zl
ndividuals, and these fundamental consistencies can be identified and then modified
zl zl zl zl zl zl zl zl zl zl
to reflect individual differences.
zl zl zl zl
1. Scientific study of behaviour means: examining relationships, attempting to at zl zl zl zl zl zl zl zl zl
tribute causes and effects, and basing our conclusions on scientific evidence –
zl zl zl zl zl zl zl zl zl zl zl
that is, on data gathered under controlled conditions and measured and interpr
zl zl zl zl zl zl zl zl zl zl zl zl
eted in a reasonably rigorous manner. zl zl zl zl zl
Copyright © 2023 Pearson Canada Inc. zl zl zl zl zl 1-2
