ITM 207 TEST BANK | 2026/2027
Toronto Metropolitan University Information Technology Management Test Bank with Complete
Questions & 100% Correct Answers | Latest Version
This 2026/2027 updated resource contains the latest Toronto Metropolitan University ITM 207
Information Technology Management Test Bank with the exact 150 questions and 100%
correct answers, following current TMU Ted Rogers School of Management curriculum standards, ITIL 4
framework, and evidence-based IT management principles for business technology integration.
Key Features
Actual TMU ITM 207 test bank format with the official 150 questions
Comprehensive coverage of IT management frameworks and business integration
Updated 2026/2027 ITIL 4 framework and technology management standards
Practical business scenario applications and decision-making exercises
IT governance and risk management applications
Core Content Areas (150 Total Questions)
IT Service Management Frameworks (30 Qs)
IT Governance & Strategic Alignment (25 Qs)
IT Project Management & Implementation (25 Qs)
Information Security & Risk Management (25 Qs)
Enterprise Systems & Architecture (20 Qs)
Emerging Technologies & Digital Transformation (15 Qs)
IT Ethics & Professional Practice (10 Qs)
Detailed Content Breakdown
ITIL 4 Service Value System & Guiding Principles (20 Qs)
COBIT 2019 Framework & Governance Objectives (15 Qs)
IT Strategic Planning & Business Case Development (15 Qs)
IT Project Lifecycle & Agile/Waterfall Methodologies (18 Qs)
Cybersecurity Frameworks & Incident Response (15 Qs)
Cloud Computing & Service Models (IaaS, PaaS, SaaS) (12 Qs)
Enterprise Resource Planning (ERP) Systems (10 Qs)
Business Intelligence & Data Analytics (10 Qs)
Artificial Intelligence & Machine Learning Applications (10 Qs)
IT Service Level Agreements & Performance Metrics (8 Qs)
IT Procurement & Vendor Management (7 Qs)
Digital Ethics & Privacy Regulations (10 Qs)
Answer Format
Correct answers are marked in bold green and include:
● TMU ITM 207 course learning outcome applications
● ITIL 4 framework component implementations
● IT governance structure design rationales
● Risk assessment methodology applications
● Technology investment ROI calculations and justifications
, ● Ethical decision-making in technology management scenarios
Updates for 2026/2027
● Reflects 2026/2027 TMU Ted Rogers School curriculum revisions
● Updated ITIL 4 Digital & IT Strategy (DITS) certification content
● Enhanced cybersecurity and data privacy regulations (PIPEDA updates)
● New quantum computing and blockchain business applications
● Revised sustainable IT and green computing standards
● Updated AI ethics and responsible innovation frameworks
● New digital transformation and Industry 4.0 integration
● Revised IT service management automation and AIOps standards
Full Test Bank: 150 Questions with Answers & Rationales
1. Which ITIL 4 guiding principle emphasizes the importance of understanding how all the
parts of an organization work together?
A. Progress iteratively with feedback
B. Think and work holistically
C. Focus on value
D. Keep it simple and practical
Rationale: "Think and work holistically" recognizes that IT services are part of a larger value system
involving people, processes, and technology.
2. Under COBIT 2019, which governance objective ensures that IT supports business goals?
A. APO01 Managed Governance Framework
B. EDM01 Ensure Governance Framework Setting and Maintenance
C. BAI01 Managed Projects
D. DSS01 Manage Operations
Rationale: EDM01 establishes the governance system to ensure IT aligns with enterprise strategy and
objectives.
3. What is the primary purpose of a Service Value Chain (SVC) in ITIL 4?
A. To replace the ITIL service lifecycle
B. To provide a flexible operating model for creating value through IT services
C. To define technical infrastructure standards
D. To manage vendor contracts
Rationale: The SVC is an operating model that shows how different activities work together to deliver
value through services.
4. Which cloud service model provides the customer with control over applications and
data but not the underlying infrastructure?
,A. IaaS
B. SaaS
C. PaaS
D. DaaS
Rationale: In SaaS, the provider manages everything; the customer only uses the application and
manages their data.
5. In Agile project management, what is the role of the Product Owner?
A. Manage the development team’s daily tasks
B. Represent stakeholder interests and prioritize the product backlog
C. Write all user stories
D. Approve technical architecture
Rationale: The Product Owner is responsible for maximizing value by managing and prioritizing the
product backlog.
6. Which cybersecurity framework is developed by NIST and widely adopted in North
America?
A. ISO/IEC 27001
B. NIST Cybersecurity Framework (CSF)
C. COBIT
D. ITIL
Rationale: The NIST CSF provides a policy framework of computer security guidance for private sector
organizations in the U.S. and Canada.
7. What is the main goal of IT governance?
A. Minimize IT spending
B. Ensure IT investments support business strategy and deliver value
C. Maximize technology adoption
D. Centralize all IT decisions
Rationale: IT governance aligns IT with business goals, ensures accountability, and optimizes IT value
delivery.
8. Which phase of the IT project lifecycle involves defining scope, objectives, and
feasibility?
A. Execution
B. Monitoring and controlling
C. Initiation
D. Closure
Rationale: The initiation phase includes developing a business case, feasibility study, and project
charter.
9. PIPEDA applies to which aspect of business operations in Canada?
, A. Employment contracts
B. Collection, use, and disclosure of personal information in commercial activities
C. Financial reporting
D. Workplace safety
Rationale: The Personal Information Protection and Electronic Documents Act (PIPEDA) governs how
private-sector organizations handle personal data.
10. Which ERP module typically handles procurement and inventory management?
A. Human Capital Management (HCM)
B. Supply Chain Management (SCM)
C. Customer Relationship Management (CRM)
D. Financial Management
Rationale: SCM modules manage purchasing, inventory, logistics, and supplier relationships.
11. What does the ITIL 4 guiding principle "Start where you are" emphasize?
A. Begin with new technology
B. Leverage existing processes, tools, and resources before making changes
C. Ignore current systems
D. Outsource all IT functions
Rationale: This principle encourages building on current capabilities rather than discarding them
prematurely.
12. Which metric is commonly used to measure IT service availability?
A. Mean Time to Repair (MTTR)
B. Uptime percentage (e.g., 99.9%)
C. User satisfaction score
D. Number of help desk tickets
Rationale: Availability is typically expressed as a percentage of time a service is operational over a
given period.
13. In a SWOT analysis for IT strategy, which of the following is an example of an
"Opportunity"?
A. Legacy system limitations
B. High staff turnover
C. Emerging AI tools to automate customer service
D. Budget constraints
Rationale: Opportunities are external favorable conditions the organization can exploit—like new
technologies.
14. What is the primary purpose of a Business Impact Analysis (BIA)?
Toronto Metropolitan University Information Technology Management Test Bank with Complete
Questions & 100% Correct Answers | Latest Version
This 2026/2027 updated resource contains the latest Toronto Metropolitan University ITM 207
Information Technology Management Test Bank with the exact 150 questions and 100%
correct answers, following current TMU Ted Rogers School of Management curriculum standards, ITIL 4
framework, and evidence-based IT management principles for business technology integration.
Key Features
Actual TMU ITM 207 test bank format with the official 150 questions
Comprehensive coverage of IT management frameworks and business integration
Updated 2026/2027 ITIL 4 framework and technology management standards
Practical business scenario applications and decision-making exercises
IT governance and risk management applications
Core Content Areas (150 Total Questions)
IT Service Management Frameworks (30 Qs)
IT Governance & Strategic Alignment (25 Qs)
IT Project Management & Implementation (25 Qs)
Information Security & Risk Management (25 Qs)
Enterprise Systems & Architecture (20 Qs)
Emerging Technologies & Digital Transformation (15 Qs)
IT Ethics & Professional Practice (10 Qs)
Detailed Content Breakdown
ITIL 4 Service Value System & Guiding Principles (20 Qs)
COBIT 2019 Framework & Governance Objectives (15 Qs)
IT Strategic Planning & Business Case Development (15 Qs)
IT Project Lifecycle & Agile/Waterfall Methodologies (18 Qs)
Cybersecurity Frameworks & Incident Response (15 Qs)
Cloud Computing & Service Models (IaaS, PaaS, SaaS) (12 Qs)
Enterprise Resource Planning (ERP) Systems (10 Qs)
Business Intelligence & Data Analytics (10 Qs)
Artificial Intelligence & Machine Learning Applications (10 Qs)
IT Service Level Agreements & Performance Metrics (8 Qs)
IT Procurement & Vendor Management (7 Qs)
Digital Ethics & Privacy Regulations (10 Qs)
Answer Format
Correct answers are marked in bold green and include:
● TMU ITM 207 course learning outcome applications
● ITIL 4 framework component implementations
● IT governance structure design rationales
● Risk assessment methodology applications
● Technology investment ROI calculations and justifications
, ● Ethical decision-making in technology management scenarios
Updates for 2026/2027
● Reflects 2026/2027 TMU Ted Rogers School curriculum revisions
● Updated ITIL 4 Digital & IT Strategy (DITS) certification content
● Enhanced cybersecurity and data privacy regulations (PIPEDA updates)
● New quantum computing and blockchain business applications
● Revised sustainable IT and green computing standards
● Updated AI ethics and responsible innovation frameworks
● New digital transformation and Industry 4.0 integration
● Revised IT service management automation and AIOps standards
Full Test Bank: 150 Questions with Answers & Rationales
1. Which ITIL 4 guiding principle emphasizes the importance of understanding how all the
parts of an organization work together?
A. Progress iteratively with feedback
B. Think and work holistically
C. Focus on value
D. Keep it simple and practical
Rationale: "Think and work holistically" recognizes that IT services are part of a larger value system
involving people, processes, and technology.
2. Under COBIT 2019, which governance objective ensures that IT supports business goals?
A. APO01 Managed Governance Framework
B. EDM01 Ensure Governance Framework Setting and Maintenance
C. BAI01 Managed Projects
D. DSS01 Manage Operations
Rationale: EDM01 establishes the governance system to ensure IT aligns with enterprise strategy and
objectives.
3. What is the primary purpose of a Service Value Chain (SVC) in ITIL 4?
A. To replace the ITIL service lifecycle
B. To provide a flexible operating model for creating value through IT services
C. To define technical infrastructure standards
D. To manage vendor contracts
Rationale: The SVC is an operating model that shows how different activities work together to deliver
value through services.
4. Which cloud service model provides the customer with control over applications and
data but not the underlying infrastructure?
,A. IaaS
B. SaaS
C. PaaS
D. DaaS
Rationale: In SaaS, the provider manages everything; the customer only uses the application and
manages their data.
5. In Agile project management, what is the role of the Product Owner?
A. Manage the development team’s daily tasks
B. Represent stakeholder interests and prioritize the product backlog
C. Write all user stories
D. Approve technical architecture
Rationale: The Product Owner is responsible for maximizing value by managing and prioritizing the
product backlog.
6. Which cybersecurity framework is developed by NIST and widely adopted in North
America?
A. ISO/IEC 27001
B. NIST Cybersecurity Framework (CSF)
C. COBIT
D. ITIL
Rationale: The NIST CSF provides a policy framework of computer security guidance for private sector
organizations in the U.S. and Canada.
7. What is the main goal of IT governance?
A. Minimize IT spending
B. Ensure IT investments support business strategy and deliver value
C. Maximize technology adoption
D. Centralize all IT decisions
Rationale: IT governance aligns IT with business goals, ensures accountability, and optimizes IT value
delivery.
8. Which phase of the IT project lifecycle involves defining scope, objectives, and
feasibility?
A. Execution
B. Monitoring and controlling
C. Initiation
D. Closure
Rationale: The initiation phase includes developing a business case, feasibility study, and project
charter.
9. PIPEDA applies to which aspect of business operations in Canada?
, A. Employment contracts
B. Collection, use, and disclosure of personal information in commercial activities
C. Financial reporting
D. Workplace safety
Rationale: The Personal Information Protection and Electronic Documents Act (PIPEDA) governs how
private-sector organizations handle personal data.
10. Which ERP module typically handles procurement and inventory management?
A. Human Capital Management (HCM)
B. Supply Chain Management (SCM)
C. Customer Relationship Management (CRM)
D. Financial Management
Rationale: SCM modules manage purchasing, inventory, logistics, and supplier relationships.
11. What does the ITIL 4 guiding principle "Start where you are" emphasize?
A. Begin with new technology
B. Leverage existing processes, tools, and resources before making changes
C. Ignore current systems
D. Outsource all IT functions
Rationale: This principle encourages building on current capabilities rather than discarding them
prematurely.
12. Which metric is commonly used to measure IT service availability?
A. Mean Time to Repair (MTTR)
B. Uptime percentage (e.g., 99.9%)
C. User satisfaction score
D. Number of help desk tickets
Rationale: Availability is typically expressed as a percentage of time a service is operational over a
given period.
13. In a SWOT analysis for IT strategy, which of the following is an example of an
"Opportunity"?
A. Legacy system limitations
B. High staff turnover
C. Emerging AI tools to automate customer service
D. Budget constraints
Rationale: Opportunities are external favorable conditions the organization can exploit—like new
technologies.
14. What is the primary purpose of a Business Impact Analysis (BIA)?
