DETAILED ANSWERS|LATEST
Enterprise Resource Management - ANSWER managing the resources from an
organization from an enterprise level
Value Chain - ANSWER Inbound Logistics
Manufacturing
Outbound Logistics
Sales and Marketing
Customer Service
Information Data Silo - ANSWER Data is isolated in a separate information system
Types of Information Systems for Enterprise Resource Management (ERM) -
ANSWER Customer Relationship Management (CRM)
Enterprise Resource Planning (ERM)
CRM - ANSWER suite of applications, a database, and a set of inherent processes for
managing all the interactions with a customer
leads to a loss
ERP - ANSWER A sale of applications, a database, and a set of inherent processes for
consolidating business operations into a single consistent computing platform
5 Component Framework - ANSWER Hardware
1
, Software
Data
Procedures
People
Content Data - ANSWER data that is controlled by users
Connection Data - ANSWER data about relationships
ex. liking a post
Social Customer Relationship Management - ANSWER social media sight for customers
rely on customer interactions
ex. blogs, forums, wikis, faq pages
Customer Service - ANSWER social media platform
customer interaction for service
twitter for communication
Manufacturing - ANSWER Kicksarter
gofundme
2
Enterprise Resource Management - ANSWER managing the resources from an
organization from an enterprise level
Value Chain - ANSWER Inbound Logistics
Manufacturing
Outbound Logistics
Sales and Marketing
Customer Service
Information Data Silo - ANSWER Data is isolated in a separate information system
Types of Information Systems for Enterprise Resource Management (ERM) -
ANSWER Customer Relationship Management (CRM)
Enterprise Resource Planning (ERM)
CRM - ANSWER suite of applications, a database, and a set of inherent processes for
managing all the interactions with a customer
leads to a loss
ERP - ANSWER A sale of applications, a database, and a set of inherent processes for
consolidating business operations into a single consistent computing platform
5 Component Framework - ANSWER Hardware
1
, Software
Data
Procedures
People
Content Data - ANSWER data that is controlled by users
Connection Data - ANSWER data about relationships
ex. liking a post
Social Customer Relationship Management - ANSWER social media sight for customers
rely on customer interactions
ex. blogs, forums, wikis, faq pages
Customer Service - ANSWER social media platform
customer interaction for service
twitter for communication
Manufacturing - ANSWER Kicksarter
gofundme
2
