MHA 705 – Legal Conflict Resolution Exam (40+ Questions) – Arbitration, Mediation, HR Disputes, Legal Representation | Louisiana State University Shreveport

This document contains 40+ well-structured exam questions with correct answers from Chapter 21 of the MHA 705: Healthcare Informatics course at Louisiana State University Shreveport (LSUS) for the 2025/2026 academic year. The focus is on alternative dispute resolution (ADR) methods, especially arbitration and mediation, and their growing role in healthcare organizations, contracts, and HR-related conflicts. Topics covered include: Definition and purpose of arbitration as an alternative to litigation Types of arbitration: binding vs. non-binding, voluntary, contract-specified, and final-offer arbitration Role of the neutral third-party arbitrator, decision enforceability, and flexibility in evidence handling Differences between arbitration and mediation, including formal authority, process control, and outcome binding Criticisms of arbitration, such as power imbalances and lack of legal representation Use of arbitration in progressive discipline procedures and collective bargaining agreements Key benefits such as cost-effectiveness, confidentiality, compromise, and speed Arbitrator certification, procedural discretion, written vs. unwritten decisions, and participant satisfaction with outcomes This resource is ideal for MHA students, as well as learners in healthcare law, health administration ethics, HR management in healthcare settings, and any program focusing on healthcare leadership or dispute resolution practices. It also benefits professionals seeking to understand or implement ADR systems in clinical, corporate, or regulatory environments. Keywords: arbitration, mediation, dispute resolution, binding decision, HR disputes, neutral third party, legal representation, progressive discipline, compromise, healthcare contracts, arbitration panel, ADR in healthcare, collective bargaining, confidentiality, arbitrator certification