FULL TEST BANK!!!
Test Bank for Operations Management: Sustainability and Supply Chain
Management 14th Edition Author: Jay Heizer, Barry Render, Chuck
Munson| ISBN:9780137476442| All Chapters Covered| LATEST
VERSION
1
,Chapter 1: Operations and Productivity
Section 1 What is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing
them for cost and labor requirements.
Answer: FALSE Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on
attractiveness while paying little attention to efficiency.
Answer: FALSE Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2
,3) All organizations, including service firms such as banks and hospitals, have a production function.
Answer: TRUE Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
4) Operations management is the set of activities that creates value in the form of tangible goods, not services,
by transforming inputs into outputs.
Answer: FALSE Diff:
1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
5) Production is the creation of goods and services.
Answer: TRUE Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
3
, 6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
Answer: E Diff:
1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) creating the company income statement.
D) preparing employee schedules.
E) overseeing financial reports.
Answer: D Diff:
2
4
Test Bank for Operations Management: Sustainability and Supply Chain
Management 14th Edition Author: Jay Heizer, Barry Render, Chuck
Munson| ISBN:9780137476442| All Chapters Covered| LATEST
VERSION
1
,Chapter 1: Operations and Productivity
Section 1 What is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing
them for cost and labor requirements.
Answer: FALSE Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on
attractiveness while paying little attention to efficiency.
Answer: FALSE Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2
,3) All organizations, including service firms such as banks and hospitals, have a production function.
Answer: TRUE Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
4) Operations management is the set of activities that creates value in the form of tangible goods, not services,
by transforming inputs into outputs.
Answer: FALSE Diff:
1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
5) Production is the creation of goods and services.
Answer: TRUE Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
3
, 6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
Answer: E Diff:
1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) creating the company income statement.
D) preparing employee schedules.
E) overseeing financial reports.
Answer: D Diff:
2
4
