HUMAN RELATIONS FIRETEAM 2025/2026
QUESTIONS AND ANSWERS!!
1 of 15
Definition
the best course of action is to ask for clarification from the
person instructing you. if you still do not understand, ask
again. lives are at risk if you do not understand how to use
a piece of equipment or know how to perform a procedure.
it is okay to swallow some pride! going to a senior
firefighter for clarification is second best. worst
would be asking another probationary firefighter or figuring
it out on your own later.
Give this one a try later!
, what do you do if a member what do you do if you do
of the public asks you a not understand an order or
question you do not have an how to do something?
answer for?
what do you do if you have
been assigned to a task by what do you do if confronted by
one officer and another a member of the press about a
officer gives you a different fire or the condition of a victim?
or contradictory order?
Don't know?
2 of 15
Term
if sexual harassment occurs, how should you always respond?
Give this one a try later!
if there is something going on that can threaten the department or
cause injury to a member of the public, you have an obligation to
inform the officer and let them decide how to handle the situation
bottom ranking to top ranking:
1) entry level firefighter
2)lieutenant who is considered an officer
3) captain (highest ranking in a fire house)
4) chief (head of department)
1) be enthusiastic to learn and work
2)show up early, stay late
3) upon arriving for your tour, talk to the outgoing shift. learn about
what has been going on in the firehouse.
4) stay busy! clean, organize and study equipment and procedures.
, 5) dress professionally and neatly
6) find a good mentor
7) be humble, yet confident
8) think about what your body language says. for example, sit without
slouching
9) always give it your all!
report the incident to an officer and follow the chain of command
until the matter is resolved
Don't know?
3 of 15
Term
how do you reassure the member of the public in an
emergency?
Give this one a try later!
the best course of action is to ask for clarification from the
person instructing you. if you still do not understand, ask again.
lives are at risk if you do not
understand how to use a piece of equipment or know how to perform a
procedure. it is okay to swallow some pride! going to a senior firefighter
for clarification is second best. worst would be asking another
probationary
firefighter or figuring it out on your own later.
your solution is to communicate with both officers; your obligation is to
acknowledge the order and then explain that you were previously
ordered to do a different task. by informing both officers, the higher
ranking officer can then decide the best course of action and
alleviate you of this burden. you can never refuse an order outright.
QUESTIONS AND ANSWERS!!
1 of 15
Definition
the best course of action is to ask for clarification from the
person instructing you. if you still do not understand, ask
again. lives are at risk if you do not understand how to use
a piece of equipment or know how to perform a procedure.
it is okay to swallow some pride! going to a senior
firefighter for clarification is second best. worst
would be asking another probationary firefighter or figuring
it out on your own later.
Give this one a try later!
, what do you do if a member what do you do if you do
of the public asks you a not understand an order or
question you do not have an how to do something?
answer for?
what do you do if you have
been assigned to a task by what do you do if confronted by
one officer and another a member of the press about a
officer gives you a different fire or the condition of a victim?
or contradictory order?
Don't know?
2 of 15
Term
if sexual harassment occurs, how should you always respond?
Give this one a try later!
if there is something going on that can threaten the department or
cause injury to a member of the public, you have an obligation to
inform the officer and let them decide how to handle the situation
bottom ranking to top ranking:
1) entry level firefighter
2)lieutenant who is considered an officer
3) captain (highest ranking in a fire house)
4) chief (head of department)
1) be enthusiastic to learn and work
2)show up early, stay late
3) upon arriving for your tour, talk to the outgoing shift. learn about
what has been going on in the firehouse.
4) stay busy! clean, organize and study equipment and procedures.
, 5) dress professionally and neatly
6) find a good mentor
7) be humble, yet confident
8) think about what your body language says. for example, sit without
slouching
9) always give it your all!
report the incident to an officer and follow the chain of command
until the matter is resolved
Don't know?
3 of 15
Term
how do you reassure the member of the public in an
emergency?
Give this one a try later!
the best course of action is to ask for clarification from the
person instructing you. if you still do not understand, ask again.
lives are at risk if you do not
understand how to use a piece of equipment or know how to perform a
procedure. it is okay to swallow some pride! going to a senior firefighter
for clarification is second best. worst would be asking another
probationary
firefighter or figuring it out on your own later.
your solution is to communicate with both officers; your obligation is to
acknowledge the order and then explain that you were previously
ordered to do a different task. by informing both officers, the higher
ranking officer can then decide the best course of action and
alleviate you of this burden. you can never refuse an order outright.
