ServiceNow HR Certification Exam 2025: Practice Test & Study Guide (Newest)

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SERVICENOW HR CERTIFICATION EXAM NEWEST 2025

ACTUAL EXAM| COMPLETE 150 QUESTIONS AND

VERIFIED ANSWERS (100% CORRECT ANSWERS)

ALREADY GRADED A+

When does a HR Template populates data? .....ANSWER..... After

the Create a new Case

When is a client role assigned? .....ANSWER..... Automatically

when an HR Profile is created

When importing a new knowledge article, what date is used?

.....ANSWER..... No date is asked. Publish and valid dates are

there

How many user criteria records can a knowledge base have?

.....ANSWER..... Unlimited

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What options are available in the Guided Setup category view?

.....ANSWER..... Configuration categories and their tasks (get

started, continue, skip)

What options are available in the Guided Setup Task View

.....ANSWER..... Start, skip, mark as complete or unlock tasks

Why are some tasks locked in the Guided Setup task view?

.....ANSWER..... Because they require a plugin to be activated

What options are available in the Guided Setup Configuration

view? .....ANSWER..... Shows lists, forms and properties

How many client roles are in the base instance? .....ANSWER.....

Ten (five for core and five for service portal)

How many condition client role rules are in the base instance?

.....ANSWER..... Five

How many client roles groups are in the base instance?

.....ANSWER..... Two: HR Fulfillment Support, HR Service Portal

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Is HR Core Basic included in HR Manager role? .....ANSWER.....

Yes

If Knowledge base has no user criteria, articles within that KB are

available to read/write .....ANSWER..... all users with any roles

If a knowledge base has no user criteria, articles within that KB

are available for read only to .....ANSWER..... All Users without

roles

In base SN instance, for KB articles these options are visible

.....ANSWER..... Can contribute and can read; related lists need

to be configured for Cannot contribute/read

Used to control which users can create, update and read

Knowledge bases/articles .....ANSWER..... User criteria records

If using digital signature (docusign), info is stored in HR Task as

.....ANSWER..... A link to the document in docusign is stored in the

task/case under the activity