CPI Certification Test – Exam Questions and Answers (A+ Graded, Latest Update) – Complete Study Material

CPI CERTIFICATION TEST EXAM QUESTIONS AND
ANSWERS GRADED A+ LATEST UPDATE.




4 Behaviour Levels ANS >>> 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction


Staff Attitude and Approach to Anxiety ANS >>> Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety


Staff Attitude and Approach to Defensive ANS >>> directive-attempt to
control the situation and begin to set limits


Staff Attitude and Approach Acting Out Person ANS >>> non-violent
physical crisis intervention

, Staff Attitudes for Tension Reduction ANS >>> therapeutic rapport
decreases in energy regaining of rationality


integrated Experience ANS >>> we can set the tone for whether or not the
behaviour escalates or de-escalates


non-verbal-proxemics (personal space) ANS >>> area surrounding your
body considered an extension of self. 1 1/2 to 3 feet (typically) culture,
height, gender, age, status, appearance, and familiarity.


kinesics (body language) ANS >>> non-verbal message transmitted by
motion and body posture. Factors: eye contact, facial expressions send
a very strong message gesture, how we stand
(stance) hands


3 reasons for using the CPI supportive stance ANS >>> safety
less threatening
communicates respect


components of the communication pyramid ANS >>> verbal
communication, para verbal communication, and non-verbal
communication