Crisis Development Model ANS >>> Individual Behaviour Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety ANS >>> A noticeable increase or change in behaviour
Supportive ANS >>> An empathic, non-judgmental approach attempting
to alleviate. (Listening, take a break)
, Defensive ANS >>> Beginning stage of loss of rational. (Belligerent,
Challenging)
Directive ANS >>> Staff takes control of the potential escalation. (Timer,
Walk)
Acting-Out Person ANS >>> Total loss of control.
Nonviolent Crisis Intervention ANS >>> Restraint is last resort
Tension Reduction ANS >>> Decreases in emotional and physical energy
that occurs after a person acts out, regaining rational.
Therapeutic Rapport ANS >>> Crying, falling asleep, apologizing, hugging.
Proxemics ANS >>> 1 1/2-3 feet space (depends on size, gender, cultural)
Paraverbal Communication ANS >>> Tone, Volume, Candance
Verbal Escalation Continuum ANS >>> Question, Refusal, Release,
Intimidation, Tension Reduction
Questioning ANS >>> Information seeking