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omgt 5373- quality management
midterm/final Questions and Correct
Answers
Which of these are traits of medieval guilds? Ans: — -Inspection
committees which recognized superior products with stamps
-Care taken of elderly and infirm members
-Quality standards
-Master/apprentice caste system
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
test and inspection Ans: — appraisal
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
returns Ans: — external failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
training Ans: — prevention
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, 2 | Page
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
periodically measuring the calibration of instruments Ans: —
appraisal
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
ensuring a design that can be manufactured Ans: — prevention
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
recallls Ans: — external failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
scrap Ans: — internal failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
© 2025 All rights reserved
, 3 | Page
quality planning Ans: — prevention
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
rework Ans: — internal failure
The concept of quality in products and services can trace its early
roots back to ____________________ Ans: — medieval Europe
The birth of the modern total quality movement in the United
States came as a direct response to the quality revolution in _____
following _________. Ans: — Japan, World War II
Juran and Gryna identified 3 groupings of quality activities, known
as the Juran Trilogy. Which of the following items are not in the
Juran Trilogy? Ans: — Quality Management
The most widespread alternative structure to the traditional
organization chart and its siloed quality disciplines is: Ans: —
Cross-Functional Organization
If quality is built into the product properly, then _____ can be
greatly reduced. Ans: — after-the-fact inspection
The US approach to quality, emphasizing not only statistics but
approaches that embrace quality in the entire organization,
became known as ___________. Ans: — Total Quality Management
Match each of the phases of the Industrial Revolution with its
defining characteristic.
taylor system Ans: — Productivity emphasized over quality;
inspect quality in
© 2025 All rights reserved
omgt 5373- quality management
midterm/final Questions and Correct
Answers
Which of these are traits of medieval guilds? Ans: — -Inspection
committees which recognized superior products with stamps
-Care taken of elderly and infirm members
-Quality standards
-Master/apprentice caste system
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
test and inspection Ans: — appraisal
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
returns Ans: — external failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
training Ans: — prevention
© 2025 All rights reserved
, 2 | Page
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
periodically measuring the calibration of instruments Ans: —
appraisal
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
ensuring a design that can be manufactured Ans: — prevention
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
recallls Ans: — external failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
scrap Ans: — internal failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
© 2025 All rights reserved
, 3 | Page
quality planning Ans: — prevention
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
rework Ans: — internal failure
The concept of quality in products and services can trace its early
roots back to ____________________ Ans: — medieval Europe
The birth of the modern total quality movement in the United
States came as a direct response to the quality revolution in _____
following _________. Ans: — Japan, World War II
Juran and Gryna identified 3 groupings of quality activities, known
as the Juran Trilogy. Which of the following items are not in the
Juran Trilogy? Ans: — Quality Management
The most widespread alternative structure to the traditional
organization chart and its siloed quality disciplines is: Ans: —
Cross-Functional Organization
If quality is built into the product properly, then _____ can be
greatly reduced. Ans: — after-the-fact inspection
The US approach to quality, emphasizing not only statistics but
approaches that embrace quality in the entire organization,
became known as ___________. Ans: — Total Quality Management
Match each of the phases of the Industrial Revolution with its
defining characteristic.
taylor system Ans: — Productivity emphasized over quality;
inspect quality in
© 2025 All rights reserved
