IN BUSINESS - D072 EXAM
QUESTIONS & ACTUAL CORRECT
ANSWERS
Ethics - correct answer ✔✔Principles that serve as a guide about how to behave / Moral Stance
that helps decide what’s right and wrong
Legal Ethical - correct answer ✔✔When the law and personal or organizational ethics are in
accordance with each other
Legal Unethical - correct answer ✔✔Dilemma in which established laws are not in accordance
or do not uphold the ethical choice
Illegal Ethical - correct answer ✔✔Dilemma in which the ethical choice would be in violation of
established laws
Personal Ethics - correct answer ✔✔"Codes principles, and values that shape our interactions
with others"
Values - correct answer ✔✔"Stable life goals that people have, reflecting what is important to
them / a perspective by which someone assesses the importance of everything"
Morals - correct answer ✔✔"Rules People develop as a result of cultural norms and values. Are
traditionally passed down, characterize a cultural group"
, Organizational Ethics - correct answer ✔✔"Rules, Principles and standards for deciding what is
morally right and wrong when doing business"
What are the four main levels of ethical issues within organizations - correct answer
✔✔"Societal Issues, Stakeholder Issues, Internal Policy Issues, Personal Issues "
Societal Issues - correct answer ✔✔Issues relating to the world as a whole
Stakeholder Issues - correct answer ✔✔"Anyone affected by a company's actions, affects
customers, employees, suppliers and people within the community "
Organizational Culture - correct answer ✔✔"The shared values, beliefs and norms of an
organization that affects the stategies and operating procedures of business"
International Business Culture - correct answer ✔✔"Variations in attitudes, values, goals and
practices shared by individuals organizations or societies based on geography"
Corporate Social Responsibility - correct answer ✔✔"CSR : a company voluntarily engages in
actions the benefit society, economically socially environmentally"
Greenwashing - correct answer ✔✔When orgnaizations carry about CSR missions in an
inauthetic way
Relationship Management - correct answer ✔✔Involves straegies that govern how an
orgnization maintains relationship with an audience
Manager - correct answer ✔✔"Oversees a certain group of tasks, subset of a company and
often has a staff of people who report them"