CPXP TEST FINAL EXAM 2025/2026
BANK CURRENTLY TESTING
COMPLETE ACTUAL QUESTIONS WITH
DETAILED VERIFIED ANSWERS
EXPERT VERIFIED /ALREADY GRADED
A+
What is the name of the federal government website where
consumers can go to find information about clinical
quality and patient experience? -
....ANSWER...Medicare.gov
It is estimated that nearly ____ out of 10 adults may lack
the skills needed to manage their health and prevent
disease. - ....ANSWER...9
Definition of patient centered care - ....ANSWER...When
healthcare works together across the continuum of care to
meet the needs of the patient.
,What are the 3 goals of complaint management -
....ANSWER...correct what went wrong, learn from
patients/customers/others, create a positive relationship and
increase satisfaction
Name one difference between how the Press Ganey survey
results and the HCAHPs survey results are calculated and
reported? - ....ANSWER...Press Ganey uses a Likert scale
and is not publicly reported, while HCAHPS uses a "Top
Box" calculation and is reported on a CMS web site.
What is the quadruple aim - ....ANSWER...1. Better
outcomes
2.Lower costs
3.Improved clinician experience
4.Improved patient experience
What is EMTALA - ....ANSWER...law that prohibits ED's
from turning away patients, no matter their ability to pay
Which year were Medicaid and Medicare established -
....ANSWER...1965
,In which decade did malpractice lead to the development
of risk management departments - ....ANSWER...1970s
Which year was the Health Maintenance Organization
(HMO) act put into place - ....ANSWER...1973
Which Rush locations have the largest amount of
grievances filed? - ....ANSWER...RUMG (Rush university
medical group) & IP
What is the Rush patient promise (3 components) -
....ANSWER...safe care, high quality care, patient
satisfaction
Which year was the Institute of Healthcare Improvement
(IHI) triple aim created? - ....ANSWER...2007
What are core concepts of patient centered care (4
components) - ....ANSWER...-respect & dignity
-information sharing
, -participation
-collaboration
What is AIDET - ....ANSWER...Acknowledge
Introduce
Duration
Explanation
Thank
What is the JCAHO (2010) - ....ANSWER...Joint
commission on accreditation of health care (set patient
centered communication standards)
Culturally Competent Model of Care - ....ANSWER...1.
Cultural awareness - self-reflection of one's own biases
2. cultural knowledge - obtaining information about
different cultures
3. cultural skill - conducting an assessment of cultural data
of the patient
4. cultural encounters - personal experiences with patient of
different backgrounds
BANK CURRENTLY TESTING
COMPLETE ACTUAL QUESTIONS WITH
DETAILED VERIFIED ANSWERS
EXPERT VERIFIED /ALREADY GRADED
A+
What is the name of the federal government website where
consumers can go to find information about clinical
quality and patient experience? -
....ANSWER...Medicare.gov
It is estimated that nearly ____ out of 10 adults may lack
the skills needed to manage their health and prevent
disease. - ....ANSWER...9
Definition of patient centered care - ....ANSWER...When
healthcare works together across the continuum of care to
meet the needs of the patient.
,What are the 3 goals of complaint management -
....ANSWER...correct what went wrong, learn from
patients/customers/others, create a positive relationship and
increase satisfaction
Name one difference between how the Press Ganey survey
results and the HCAHPs survey results are calculated and
reported? - ....ANSWER...Press Ganey uses a Likert scale
and is not publicly reported, while HCAHPS uses a "Top
Box" calculation and is reported on a CMS web site.
What is the quadruple aim - ....ANSWER...1. Better
outcomes
2.Lower costs
3.Improved clinician experience
4.Improved patient experience
What is EMTALA - ....ANSWER...law that prohibits ED's
from turning away patients, no matter their ability to pay
Which year were Medicaid and Medicare established -
....ANSWER...1965
,In which decade did malpractice lead to the development
of risk management departments - ....ANSWER...1970s
Which year was the Health Maintenance Organization
(HMO) act put into place - ....ANSWER...1973
Which Rush locations have the largest amount of
grievances filed? - ....ANSWER...RUMG (Rush university
medical group) & IP
What is the Rush patient promise (3 components) -
....ANSWER...safe care, high quality care, patient
satisfaction
Which year was the Institute of Healthcare Improvement
(IHI) triple aim created? - ....ANSWER...2007
What are core concepts of patient centered care (4
components) - ....ANSWER...-respect & dignity
-information sharing
, -participation
-collaboration
What is AIDET - ....ANSWER...Acknowledge
Introduce
Duration
Explanation
Thank
What is the JCAHO (2010) - ....ANSWER...Joint
commission on accreditation of health care (set patient
centered communication standards)
Culturally Competent Model of Care - ....ANSWER...1.
Cultural awareness - self-reflection of one's own biases
2. cultural knowledge - obtaining information about
different cultures
3. cultural skill - conducting an assessment of cultural data
of the patient
4. cultural encounters - personal experiences with patient of
different backgrounds
