USPS Sales and Services Associate Exam 2026 (2
Different Exams) | All Questions and Correct
Answers | Verified Answers | Newest Versions |
Graded A+
USPS Sales and Services Associate Exam (First Version)
Perception is ---------CORRECT ANSWER-----------------Reality
What are our goals? ---------CORRECT ANSWER-----------------Grow revenue,
increase market share, develop lifetime customers.
What are some non-verbal communication cues? ---------CORRECT ANSWER---------
--------Body movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
--------CORRECT ANSWER-----------------True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? ---------CORRECT ANSWER-----------------Squarely face the
person. Open your posture. Lean towards the sender. Eye contact. Relax.
,What is a value proposition? ---------CORRECT ANSWER-----------------The value to
the customer of the product features and benefits....how the customer feels the
product meets their needs.
What is "need satisfaction selling"? ---------CORRECT ANSWER-----------------The
understanding of a customer's needs through the use of probing questions and
careful listening.
What are some examples of the use of the "language of needs"? ---------CORRECT
ANSWER-----------------I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. -------
--CORRECT ANSWER-----------------Needs.
What is a need? ---------CORRECT ANSWER-----------------A desire to improve or
accomplish something.
An informed mutual decision with the customer on service/products is
___________. ---------CORRECT ANSWER-----------------A successful sales
transaction.
,What does G.I.S.T. stand for in the processing of engaging customers? ---------
CORRECT ANSWER-----------------Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all
the time. ---------CORRECT ANSWER-----------------Message.
If you ask a customer if they would like to send a package Priority Mail Express,
which is guaranteed to arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be? ---------CORRECT ANSWER------------
-----Suggest.
Once you determine how a customer wants to mail a package and have offered
additional insurance, what additional products may you suggest? ---------CORRECT
ANSWER-----------------Stamps, PO Boxes, money orders, packaging supplies,
greeting cards, passports.
What is the maximum weight for any package? ---------CORRECT ANSWER------------
-----70 lbx.
, How do you determine the dimensions of a mailpiece? ---------CORRECT ANSWER--
---------------Combine the length plus girth.
What are the 5 processing categories? ---------CORRECT ANSWER-----------------
Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels and
outside parcels (both non-machinable).
What is our "Retail Motto"? ---------CORRECT ANSWER-----------------Clean, stocked
and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? ---------CORRECT
ANSWER-----------------130" for standard post only. Oversize charges will apply for
packages exceeding 108".
When are balloon charges applied? ---------CORRECT ANSWER-----------------
Packages weighing less than 20 lbs that measure over 84" but not more than 108"
(length + girth combined) that are shipped Priority mail zones 104 or Standard to
all zones.
If an article meets the size qualifications for a large envelope (flat) but is
rigid...what price category is it charged? ---------CORRECT ANSWER-----------------
Parcel rate.
Different Exams) | All Questions and Correct
Answers | Verified Answers | Newest Versions |
Graded A+
USPS Sales and Services Associate Exam (First Version)
Perception is ---------CORRECT ANSWER-----------------Reality
What are our goals? ---------CORRECT ANSWER-----------------Grow revenue,
increase market share, develop lifetime customers.
What are some non-verbal communication cues? ---------CORRECT ANSWER---------
--------Body movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
--------CORRECT ANSWER-----------------True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? ---------CORRECT ANSWER-----------------Squarely face the
person. Open your posture. Lean towards the sender. Eye contact. Relax.
,What is a value proposition? ---------CORRECT ANSWER-----------------The value to
the customer of the product features and benefits....how the customer feels the
product meets their needs.
What is "need satisfaction selling"? ---------CORRECT ANSWER-----------------The
understanding of a customer's needs through the use of probing questions and
careful listening.
What are some examples of the use of the "language of needs"? ---------CORRECT
ANSWER-----------------I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. -------
--CORRECT ANSWER-----------------Needs.
What is a need? ---------CORRECT ANSWER-----------------A desire to improve or
accomplish something.
An informed mutual decision with the customer on service/products is
___________. ---------CORRECT ANSWER-----------------A successful sales
transaction.
,What does G.I.S.T. stand for in the processing of engaging customers? ---------
CORRECT ANSWER-----------------Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all
the time. ---------CORRECT ANSWER-----------------Message.
If you ask a customer if they would like to send a package Priority Mail Express,
which is guaranteed to arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be? ---------CORRECT ANSWER------------
-----Suggest.
Once you determine how a customer wants to mail a package and have offered
additional insurance, what additional products may you suggest? ---------CORRECT
ANSWER-----------------Stamps, PO Boxes, money orders, packaging supplies,
greeting cards, passports.
What is the maximum weight for any package? ---------CORRECT ANSWER------------
-----70 lbx.
, How do you determine the dimensions of a mailpiece? ---------CORRECT ANSWER--
---------------Combine the length plus girth.
What are the 5 processing categories? ---------CORRECT ANSWER-----------------
Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels and
outside parcels (both non-machinable).
What is our "Retail Motto"? ---------CORRECT ANSWER-----------------Clean, stocked
and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? ---------CORRECT
ANSWER-----------------130" for standard post only. Oversize charges will apply for
packages exceeding 108".
When are balloon charges applied? ---------CORRECT ANSWER-----------------
Packages weighing less than 20 lbs that measure over 84" but not more than 108"
(length + girth combined) that are shipped Priority mail zones 104 or Standard to
all zones.
If an article meets the size qualifications for a large envelope (flat) but is
rigid...what price category is it charged? ---------CORRECT ANSWER-----------------
Parcel rate.
