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Quiz:4 BehaviorLevelsAns:
1. Anxiety2.Defensive
3. Acting Out Person
4. TensionReduction
Quiz:Staff Attitude and Approach to Anxiety
Ans: Be Supportive
an emphaticnon-judgementalattemptto alleviateanxiety
Quiz:Staff Attitude and Approach to Defensive
Ans: directive-attemptto controlthesituationand beginto setlimits
Quiz:Staff Attitude and Approach Acting Out Person
Ans: non-violentphysicalcrisis intervention
Quiz:Staff Attitudes for Tension Reduction
Ans: therapeuticrapportdecreasein energyregainingof rationality
Quiz:integrated Experience
, Ans: wecan setthetonefor whetheror not thebehaviorescalatesor de-escalates
Quiz:non-verbal- proxemics (personal space)
Ans: areasurroundingyour bodyconsideredan extensionof self.1 1/2to 3 feet(typically) culture,
height, gender, age, status, appearance, and familiarity.
Quiz:kinesics (body language)
Ans: non-verbalmessagetransmittedby motionand bodyposture.Factors:eyecontact, facial
expressions send a very strong message gestures, how we stand
(stance)hands
Quiz:3 reasonsfor using the CPI supportive stance
Ans: safety
lessthreatening
communicatesrespect
Quiz:componentsof the communication pyramid
Ans: verbalcommunication,paraverbalcoomunication,and non-verbalcommunication
Quiz:whatis paraverbalcommunication
Ans: howwesaywhatwesay
Quiz:threecomponentsof paraverbalcommunication