MA500 EXAM (UPDATED
2025)ACTUAL QUESTIONS AND
ANSWERS VERIFIED BY EXPERT
(100% SATISFACTION
GUARANTEE)GRADED A+\LATEST
UPDATE
If a patient's account is overdue, when is it recommended to follow up an overdue bill with a
telephone call?
a) 30 days
b) 60 days
c) 90 days
d) 120 days
90 days
What federal law contains restrictions about the way a debt collector can treat a debtor and prohibits
harassment and threats against individuals who owe money?
a) Fair Debt Collection Act
b) Fair Credit Reporting Act
c) Federal Truth in Lending Act
d) Equal Credit Opportunity Act
Fair Debt Collection Act
A patient with an overdue account may request that he or she be allowed to make monthly payments
instead of putting the account into collection. What should the medical assistant do?
a) Send the bill to collection anyway.
b) Take the patient to small claims court.
c) Ignore the request because too much time has gone by.
d) Prepare a written credit agreement with the patient.
,Prepare a written credit agreement with the patient.
If a medical office sends a collection letter to a patient, what should be included?
a) The patient's account number.
b) A specific date by which payment is required.
c) The letter should be notarized by a notary public.
d) A statement that the office may be forced to take action that will uin the patients credit rating.
A specific date by which payment is required.
Once an agreement has been made with the patient to accept monthy installments, what regulations
apply to the written agreement?
a) Bankruptcy laws
b) Fair Practices Act
c) Truth in Lending Act
d) Lenders Protective Act
Truth in Lending Act
When the medical office is trying to locate a patient who has "skipped" with a large balance due, what
should the medical assistant do?
a) Try to call the patient.
b) Try to send a letter by Certified Mail to the last known address.
c) Try to see if the patient has a new telephone number by calling information.
d) Call the person who is listed on the patient information form as the next of kin.
e) all are correct
all are correct
73. If a patient whose account is in collection calls the office and states that he is sending a check for a
portion of the outstanding amount, what should the medical assistant tell him?
a) To address the envelope to her attention
b) To send the check to the collection agency
c) To write account in collection on the memo line of the check
d) To send 60% of the amount to the office and the other 40% to the collection agency
To send the check to the collection agency
Which of the following cases is most likely to be tried in a small claims court?
a) Lawsuit for negligence resulting in a broken ankle
b) First arrest for driving under the influence of alcohol
c) Failure to pay 2 months' rent before moving out of an apartment
d) Dispute over a moving violation ticket received for an improper left turn
, Failure to pay 2 months' rent before moving out of an apartment
When a patient dies, how should the medical office send the final bill?
a) Filed with the clerk of probate
b) Sent by Certified Mail to the family
c) Usually none
d) To the patient's address, headed "To the Estate of" and the patient's name
to the patient's address, headed "To the Estate of" and the patient's name
What is the first thing the medical assistant should do when answering a telephone call?
a) Put the caller on hold.
b) Finish with the patient who is at your desk.
c) Find out who the caller is.
d) Identify the practice and himself or herself.
Identify the practice and himself or herself.
How often should the medical assistant check back with a caller who is on hold?
a) At least every 10 seconds
b) At least every 20 seconds
c) At least every 30 seconds
d) At least every minute
At least every 30 seconds
Which of the following items should be readily available when taking telephone messages?
a) Desk clock, computer clock, or wristwatch
b) Loose-leaf notebook
c) Paper clips
d) Telephone book or Rolodex containing telephone numbers
Desk clock, computer clock, or wristwatch
When is call forwarding used?
a) When a telephone call must be transferred to a different extension.
b) When the line is busy and the call is sent to voicemail.
c) When all incoming calls are rerouted to another telephone number.
d) When the person answering the telephone wants to be able to identify a caller before answering
the telephone.
When all incoming calls are rerouted to another telephone number.
2025)ACTUAL QUESTIONS AND
ANSWERS VERIFIED BY EXPERT
(100% SATISFACTION
GUARANTEE)GRADED A+\LATEST
UPDATE
If a patient's account is overdue, when is it recommended to follow up an overdue bill with a
telephone call?
a) 30 days
b) 60 days
c) 90 days
d) 120 days
90 days
What federal law contains restrictions about the way a debt collector can treat a debtor and prohibits
harassment and threats against individuals who owe money?
a) Fair Debt Collection Act
b) Fair Credit Reporting Act
c) Federal Truth in Lending Act
d) Equal Credit Opportunity Act
Fair Debt Collection Act
A patient with an overdue account may request that he or she be allowed to make monthly payments
instead of putting the account into collection. What should the medical assistant do?
a) Send the bill to collection anyway.
b) Take the patient to small claims court.
c) Ignore the request because too much time has gone by.
d) Prepare a written credit agreement with the patient.
,Prepare a written credit agreement with the patient.
If a medical office sends a collection letter to a patient, what should be included?
a) The patient's account number.
b) A specific date by which payment is required.
c) The letter should be notarized by a notary public.
d) A statement that the office may be forced to take action that will uin the patients credit rating.
A specific date by which payment is required.
Once an agreement has been made with the patient to accept monthy installments, what regulations
apply to the written agreement?
a) Bankruptcy laws
b) Fair Practices Act
c) Truth in Lending Act
d) Lenders Protective Act
Truth in Lending Act
When the medical office is trying to locate a patient who has "skipped" with a large balance due, what
should the medical assistant do?
a) Try to call the patient.
b) Try to send a letter by Certified Mail to the last known address.
c) Try to see if the patient has a new telephone number by calling information.
d) Call the person who is listed on the patient information form as the next of kin.
e) all are correct
all are correct
73. If a patient whose account is in collection calls the office and states that he is sending a check for a
portion of the outstanding amount, what should the medical assistant tell him?
a) To address the envelope to her attention
b) To send the check to the collection agency
c) To write account in collection on the memo line of the check
d) To send 60% of the amount to the office and the other 40% to the collection agency
To send the check to the collection agency
Which of the following cases is most likely to be tried in a small claims court?
a) Lawsuit for negligence resulting in a broken ankle
b) First arrest for driving under the influence of alcohol
c) Failure to pay 2 months' rent before moving out of an apartment
d) Dispute over a moving violation ticket received for an improper left turn
, Failure to pay 2 months' rent before moving out of an apartment
When a patient dies, how should the medical office send the final bill?
a) Filed with the clerk of probate
b) Sent by Certified Mail to the family
c) Usually none
d) To the patient's address, headed "To the Estate of" and the patient's name
to the patient's address, headed "To the Estate of" and the patient's name
What is the first thing the medical assistant should do when answering a telephone call?
a) Put the caller on hold.
b) Finish with the patient who is at your desk.
c) Find out who the caller is.
d) Identify the practice and himself or herself.
Identify the practice and himself or herself.
How often should the medical assistant check back with a caller who is on hold?
a) At least every 10 seconds
b) At least every 20 seconds
c) At least every 30 seconds
d) At least every minute
At least every 30 seconds
Which of the following items should be readily available when taking telephone messages?
a) Desk clock, computer clock, or wristwatch
b) Loose-leaf notebook
c) Paper clips
d) Telephone book or Rolodex containing telephone numbers
Desk clock, computer clock, or wristwatch
When is call forwarding used?
a) When a telephone call must be transferred to a different extension.
b) When the line is busy and the call is sent to voicemail.
c) When all incoming calls are rerouted to another telephone number.
d) When the person answering the telephone wants to be able to identify a caller before answering
the telephone.
When all incoming calls are rerouted to another telephone number.
