ETC Exam updated actual questions and
CORRECT answers
Emergency telecommunicators should always ask the caller for permission before providing
Pre-Arrival Instructions. - CORRECT ANSWER False
During communication with a caller suffering from hallucinations or delusions, the ETC
should challenge the caller's false assertions and beliefs. - CORRECT ANSWER False
Emergency telecommunicators should verify the address and callback number by repeating
the information back to the caller. - CORRECT ANSWER True
Most emergency callers are uncooperative or hysterical. - CORRECT ANSWER False
In some emergency communications centers, the responsibilities of calltaking and
dispatching are distinct roles performed by separate individuals. - CORRECT
ANSWER True
Speaking louder is generally more helpful than speaking slower, when a caller is having
difficulty understanding you over the phone. - CORRECT ANSWER False
The IAED recognizes the ETC as the first Incident Commander under the Incident Command
System. - CORRECT ANSWER True
Radio waves are the highest energy wave-type, within the electromagnetic spectrum. -
CORRECT ANSWER False
The perceived response time is often longer than the actual response time for the caller. -
CORRECT ANSWER False
The "medium" in the communication process is: - CORRECT ANSWER Phone
, The call classification for the report of heavy, black smoke coming from a window of a
nearby building is: - CORRECT ANSWER structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this
case? - CORRECT ANSWER chest pain/discomfort
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
CORRECT ANSWER follow protocol, procedure, policy
What does the acronym TDD stand for? - CORRECT ANSWER telecommunications
devices for the deaf
In recent years, the total number of emergency calls has increased dramatically due to: -
CORRECT ANSWER wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to: -
CORRECT ANSWER tell the caller what you're doing and what
Interagency communication (interoperability) tends to be inefficient and ineffective without: -
CORRECT ANSWER standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand from change is: - CORRECT
ANSWER Stress
A report of someone breaking into a home is classified as what type of law
enforcement/police call classification? - CORRECT ANSWER burglary doo
What are the four elements necessary to prove negligence in a court of law? - CORRECT
ANSWER duty, breach, causation, damages/harm
CORRECT answers
Emergency telecommunicators should always ask the caller for permission before providing
Pre-Arrival Instructions. - CORRECT ANSWER False
During communication with a caller suffering from hallucinations or delusions, the ETC
should challenge the caller's false assertions and beliefs. - CORRECT ANSWER False
Emergency telecommunicators should verify the address and callback number by repeating
the information back to the caller. - CORRECT ANSWER True
Most emergency callers are uncooperative or hysterical. - CORRECT ANSWER False
In some emergency communications centers, the responsibilities of calltaking and
dispatching are distinct roles performed by separate individuals. - CORRECT
ANSWER True
Speaking louder is generally more helpful than speaking slower, when a caller is having
difficulty understanding you over the phone. - CORRECT ANSWER False
The IAED recognizes the ETC as the first Incident Commander under the Incident Command
System. - CORRECT ANSWER True
Radio waves are the highest energy wave-type, within the electromagnetic spectrum. -
CORRECT ANSWER False
The perceived response time is often longer than the actual response time for the caller. -
CORRECT ANSWER False
The "medium" in the communication process is: - CORRECT ANSWER Phone
, The call classification for the report of heavy, black smoke coming from a window of a
nearby building is: - CORRECT ANSWER structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this
case? - CORRECT ANSWER chest pain/discomfort
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
CORRECT ANSWER follow protocol, procedure, policy
What does the acronym TDD stand for? - CORRECT ANSWER telecommunications
devices for the deaf
In recent years, the total number of emergency calls has increased dramatically due to: -
CORRECT ANSWER wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to: -
CORRECT ANSWER tell the caller what you're doing and what
Interagency communication (interoperability) tends to be inefficient and ineffective without: -
CORRECT ANSWER standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand from change is: - CORRECT
ANSWER Stress
A report of someone breaking into a home is classified as what type of law
enforcement/police call classification? - CORRECT ANSWER burglary doo
What are the four elements necessary to prove negligence in a court of law? - CORRECT
ANSWER duty, breach, causation, damages/harm
