TEST BANK
Business Communication: In Person, In Print, Online
Amy Newman
9th Edition
JN
U
R
SE
,Table of Contents
Part 1: Understanding Business Communication
1. Communicating in the Workplace
2. Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
3. Intercultural Communication
Part 2: Planning and Writing Business Messages
4. Planning Written and Spoken Messages
5. Writing the Message
6. Revising the Message
Part 3: Workplace Communication Practices
7. Email and Digital Correspondence
8. Positive and Neutral Messages
9. Negative Messages
10. Persuasive and Sales Messages
Part 4: Reports and Proposals
11. Planning Reports and Proposals
JN
12. Finding, Evaluating, and Documenting Sources
13. Designing and Delivering Business Reports and Proposals
Part 5: Oral Communication and Employment
14. Business Presentations
U
15. Employment Communication: Résumés and Cover Letters
16. Interviewing for Employment and Following Up
R
Appendices
A. Grammar, Punctuation, and Usage Review
SE
B. Documentation and References (APA and MLA Styles)
C. Format and Style Templates
D. Common Business Communication Models
E. Index
,1. Employees prefer to receive bad news through the personal medium of email.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.13.1.3 - 1.3
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communication Media Choices
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:55 PM
2. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
JN
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
U
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
R
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
SE
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:57 PM
3. A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
, DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:56 PM
4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:05 PM
JN
5. The five components of communication are the need for communication, sender, message, audience, and response.
a. True
b. False
ANSWER: True
U
POINTS: 1
DIFFICULTY: Easy
R
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
SE
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:07 PM
6. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
Business Communication: In Person, In Print, Online
Amy Newman
9th Edition
JN
U
R
SE
,Table of Contents
Part 1: Understanding Business Communication
1. Communicating in the Workplace
2. Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
3. Intercultural Communication
Part 2: Planning and Writing Business Messages
4. Planning Written and Spoken Messages
5. Writing the Message
6. Revising the Message
Part 3: Workplace Communication Practices
7. Email and Digital Correspondence
8. Positive and Neutral Messages
9. Negative Messages
10. Persuasive and Sales Messages
Part 4: Reports and Proposals
11. Planning Reports and Proposals
JN
12. Finding, Evaluating, and Documenting Sources
13. Designing and Delivering Business Reports and Proposals
Part 5: Oral Communication and Employment
14. Business Presentations
U
15. Employment Communication: Résumés and Cover Letters
16. Interviewing for Employment and Following Up
R
Appendices
A. Grammar, Punctuation, and Usage Review
SE
B. Documentation and References (APA and MLA Styles)
C. Format and Style Templates
D. Common Business Communication Models
E. Index
,1. Employees prefer to receive bad news through the personal medium of email.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.13.1.3 - 1.3
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communication Media Choices
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:55 PM
2. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
JN
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
U
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
R
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
SE
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:57 PM
3. A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
, DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:56 PM
4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:05 PM
JN
5. The five components of communication are the need for communication, sender, message, audience, and response.
a. True
b. False
ANSWER: True
U
POINTS: 1
DIFFICULTY: Easy
R
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
SE
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:07 PM
6. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
