USPS SSA Academy Exam Newest Exam 2025 |
All Questions and Correct Answers | Graded
A+ | Verified Answers | Newest Version
What factors influence customer perceptions? ---------CORRECT ANSWER-------------
----Being a personal professional, and having the right product offerings.
What are the "six retail moments that matter?" ---------CORRECT ANSWER-----------
------1. Deliver your first impression, 2. Act with courtesy and urgency, 3. Keeping
it clean, 4. Delivering the pride inside, 5. Transitioning between the back and
front, 6. Solutions are your specialty
What is a part used for active listening? ---------CORRECT ANSWER-----------------
Paraphrasing statements in your own words and repeating key information to the
customer for clarification is part of active listening
What are five essential elements of active listening? ---------CORRECT ANSWER-----
------------Demonstrate an open and respectful demeanor, provide verbal and non-
verbal questions, seek clarification, do not make assumptions, provide feedback
,What is S. O. L. E. R.? ---------CORRECT ANSWER-----------------Squarely face the
person, open your posture, lean towards the sender, eye contact maintained,
relax while attending
What is an active listening technique? ---------CORRECT ANSWER-----------------
Clarifying
What is GIST? ---------CORRECT ANSWER-----------------Greet, Inquire, Suggest,
Thank
Why is a customer-centric environment important? ---------CORRECT ANSWER------
-----------It brings return customers, customer loyalty, and revenue
Postal Service employees operate under a mandate to protect and preserve the
mail placed in its: ---------CORRECT ANSWER-----------------Custody
A violation of the security and sanctity of the mail is ---------CORRECT ANSWER-----
------------Failing to deliver the mail
,The first opportunity for a Sales and Services Associate (SSA) to start the customer
experience on a positive note is to: ---------CORRECT ANSWER-----------------Deliver
the first impression
The type of communication that can enhance or contradict messages is: ---------
CORRECT ANSWER-----------------Non-verbal communication
The approach a Sales and Services Associate (SSA) can use to engage our
customers and ensure their needs are met is: ---------CORRECT ANSWER--------------
---GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass the: ---------
CORRECT ANSWER-----------------Flexibility test
Why is maintaining the security and sanctity of the mail one of the core
responsibilities of the Postal Service? ---------CORRECT ANSWER-----------------
Instills customer confidence
Successful sales transactions occur when the Sales and Services Associate (SSA): --
-------CORRECT ANSWER-----------------Makes an informed mutual decision with the
customer on products/services
, What is the most positive way to impact customer perception of the Post Office? -
--------CORRECT ANSWER-----------------Provide excellent customer service
The U.S. Postal Services is the only delivery service that reaches: ---------CORRECT
ANSWER-----------------Every address in the nation
An organized workstation creates a more ___________ workplace. ---------
CORRECT ANSWER-----------------Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects
the ---------CORRECT ANSWER-----------------Postal Brand
An active listening technique used to create a successful transaction is called: ------
---CORRECT ANSWER-----------------Clarifying
USPS Mission ---------CORRECT ANSWER-----------------Provide a reliable, efficient,
trusted, and affordable universal delivery service that connects people and helps
businesses grow.
All Questions and Correct Answers | Graded
A+ | Verified Answers | Newest Version
What factors influence customer perceptions? ---------CORRECT ANSWER-------------
----Being a personal professional, and having the right product offerings.
What are the "six retail moments that matter?" ---------CORRECT ANSWER-----------
------1. Deliver your first impression, 2. Act with courtesy and urgency, 3. Keeping
it clean, 4. Delivering the pride inside, 5. Transitioning between the back and
front, 6. Solutions are your specialty
What is a part used for active listening? ---------CORRECT ANSWER-----------------
Paraphrasing statements in your own words and repeating key information to the
customer for clarification is part of active listening
What are five essential elements of active listening? ---------CORRECT ANSWER-----
------------Demonstrate an open and respectful demeanor, provide verbal and non-
verbal questions, seek clarification, do not make assumptions, provide feedback
,What is S. O. L. E. R.? ---------CORRECT ANSWER-----------------Squarely face the
person, open your posture, lean towards the sender, eye contact maintained,
relax while attending
What is an active listening technique? ---------CORRECT ANSWER-----------------
Clarifying
What is GIST? ---------CORRECT ANSWER-----------------Greet, Inquire, Suggest,
Thank
Why is a customer-centric environment important? ---------CORRECT ANSWER------
-----------It brings return customers, customer loyalty, and revenue
Postal Service employees operate under a mandate to protect and preserve the
mail placed in its: ---------CORRECT ANSWER-----------------Custody
A violation of the security and sanctity of the mail is ---------CORRECT ANSWER-----
------------Failing to deliver the mail
,The first opportunity for a Sales and Services Associate (SSA) to start the customer
experience on a positive note is to: ---------CORRECT ANSWER-----------------Deliver
the first impression
The type of communication that can enhance or contradict messages is: ---------
CORRECT ANSWER-----------------Non-verbal communication
The approach a Sales and Services Associate (SSA) can use to engage our
customers and ensure their needs are met is: ---------CORRECT ANSWER--------------
---GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass the: ---------
CORRECT ANSWER-----------------Flexibility test
Why is maintaining the security and sanctity of the mail one of the core
responsibilities of the Postal Service? ---------CORRECT ANSWER-----------------
Instills customer confidence
Successful sales transactions occur when the Sales and Services Associate (SSA): --
-------CORRECT ANSWER-----------------Makes an informed mutual decision with the
customer on products/services
, What is the most positive way to impact customer perception of the Post Office? -
--------CORRECT ANSWER-----------------Provide excellent customer service
The U.S. Postal Services is the only delivery service that reaches: ---------CORRECT
ANSWER-----------------Every address in the nation
An organized workstation creates a more ___________ workplace. ---------
CORRECT ANSWER-----------------Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects
the ---------CORRECT ANSWER-----------------Postal Brand
An active listening technique used to create a successful transaction is called: ------
---CORRECT ANSWER-----------------Clarifying
USPS Mission ---------CORRECT ANSWER-----------------Provide a reliable, efficient,
trusted, and affordable universal delivery service that connects people and helps
businesses grow.
