,Table of Contents xt xt
Part 1: Introduction xt xt
Chapter 1: What Is Organizational Behavior? P
xt xt xt xt xt xt
art 2: The Individual
xt xt xt
Chapter 2: Diversity in Organizations C xt xt xt xt xt
hapter 3: Attitudes and Job Satisfaction C
xt xt xt xt xt xt
hapter 4: Emotions and Moods Chapterxt xt xt xt x t
5: Personality and Values
xt xt xt xt
Chapter 6: Perception and Individual Decision Making C
xt xt xt xt xt xt xt
hapter 7: Motivation Concepts xt xt xt
Chapter 8: Motivation: From Concepts to Applications P
xt xt xt xt xt xt xt
art 3: The Groupxt xt xt
Chapter 9: Foundations of Group Behavior Ch
xt xt xt xt xt xt
apter 10: Understanding Work Teams Chapte
xt xt xt xt xt
r 11: Communication
xt xt
Chapter 12: Leadership Chapt xt xt xt
er 13: Power and Politics
xt xt xt xt
Chapter 14: Conflict and Negotiation Pa xt xt xt xt xt
rt 4: The Organization System
xt xt xt xt
Chapter 15: Foundations of Organization Structure Chapt
xt xt xt xt xt xt
er 16: Organizational Culture
xt xt xt
Chapter 17: Human Resource Policies and Practices Chapt
xt xt xt xt xt xt xt
er 18: Organizational Change and Stress Management
xt xt xt xt xt xt
,Organizational Behavior, 15e (Robbins/Judge) Cha xt xt xt xt
pter 1 What Is Organizational Behavior?
xt x t xt xt xt
1) are defined as people who oversee the activities of others and who are responsible for attaining
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
goals in organizations.
xt xt
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
xt xt
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global w
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
arming project and decides what tasks related to creating awareness about the issue need to be done. In additio
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
n, she is also deciding which members of her team will work on engaging with the public and which will work o
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
n lobbying with the government. She is also assigning people as team members to ensure that tasks are underta
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ken on time. Which of the following categories of functions is Mitchell undertaking?
xt xt xt xt xt xt xt xt xt xt xt xt
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
xt xt
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
project. During the project, she needs to motivate team members to attain their project milestones and direct
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt x
them through different phases of the project. Which of the following kinds of functions will these tasks be
t xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
covered under? xt
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading xt
Answer: E xt
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rece
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ntly faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitore
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
d the schedule to find the cause of the delay, before speeding up the implementation process by allocating m
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ore members for the implementation phase. By doing this, which of the following functions is she performing?
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A x t
5) Which of the following functions do managers undertake as part of planning functions?
xt xt xt xt xt xt xt xt xt xt xt xt
A) defining an organization's goals xt xt xt
B) implementing strategies for achieving goals xt xt xt xt
C) executing plans to integrate activities xt xt xt xt
D) accomplishing goals of a project xt xt xt xt
E) employing strategies to coordinate tasks xt xt xt xt xt
Answer: A x t
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
may be termed as a
xt . xt xt xt
A) leader
B) figurehead
C) resource allocator xt
D) negotiator
E) disturbance handler xt x
Answer: B
t xt
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
the market. Her work in the next few weeks involves sharing knowledge about the product with her team mem
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
bers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new produ
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ct. Which of the following roles is Ortiz playing?
xt xt xt xt xt xt xt xt
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
xt x t
8) Regina George works as a campaign manager in a not-for-
xt xt xt xt xt xt xt xt xt
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking wi
xt xt xt xt xt xt xt xt xt xt xt xt xt xt
th managers who are working on the issue of food safety. Through her network of contacts, she strives to gain in
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
formation about the stakeholders in the food industry and other lobby groups. Which of the following roles is G
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
eorge most likely to be playing according to Mintzberg's classification of managerial roles?
xt xt xt xt xt xt xt xt xt xt xt xt
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator xt
Answer: C
xt xt
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of wi
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
nter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also ne
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
tworking with contacts from the press and fashion magazine editors to understand the changing tastes of consu
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
mers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial ro
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
les?
A) figurehead
B) leader
C) symbol head xt
D) monitor
E) spokesperson
Part 1: Introduction xt xt
Chapter 1: What Is Organizational Behavior? P
xt xt xt xt xt xt
art 2: The Individual
xt xt xt
Chapter 2: Diversity in Organizations C xt xt xt xt xt
hapter 3: Attitudes and Job Satisfaction C
xt xt xt xt xt xt
hapter 4: Emotions and Moods Chapterxt xt xt xt x t
5: Personality and Values
xt xt xt xt
Chapter 6: Perception and Individual Decision Making C
xt xt xt xt xt xt xt
hapter 7: Motivation Concepts xt xt xt
Chapter 8: Motivation: From Concepts to Applications P
xt xt xt xt xt xt xt
art 3: The Groupxt xt xt
Chapter 9: Foundations of Group Behavior Ch
xt xt xt xt xt xt
apter 10: Understanding Work Teams Chapte
xt xt xt xt xt
r 11: Communication
xt xt
Chapter 12: Leadership Chapt xt xt xt
er 13: Power and Politics
xt xt xt xt
Chapter 14: Conflict and Negotiation Pa xt xt xt xt xt
rt 4: The Organization System
xt xt xt xt
Chapter 15: Foundations of Organization Structure Chapt
xt xt xt xt xt xt
er 16: Organizational Culture
xt xt xt
Chapter 17: Human Resource Policies and Practices Chapt
xt xt xt xt xt xt xt
er 18: Organizational Change and Stress Management
xt xt xt xt xt xt
,Organizational Behavior, 15e (Robbins/Judge) Cha xt xt xt xt
pter 1 What Is Organizational Behavior?
xt x t xt xt xt
1) are defined as people who oversee the activities of others and who are responsible for attaining
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
goals in organizations.
xt xt
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
xt xt
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global w
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
arming project and decides what tasks related to creating awareness about the issue need to be done. In additio
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
n, she is also deciding which members of her team will work on engaging with the public and which will work o
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
n lobbying with the government. She is also assigning people as team members to ensure that tasks are underta
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ken on time. Which of the following categories of functions is Mitchell undertaking?
xt xt xt xt xt xt xt xt xt xt xt xt
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
xt xt
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
project. During the project, she needs to motivate team members to attain their project milestones and direct
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt x
them through different phases of the project. Which of the following kinds of functions will these tasks be
t xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
covered under? xt
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading xt
Answer: E xt
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rece
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ntly faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitore
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
d the schedule to find the cause of the delay, before speeding up the implementation process by allocating m
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ore members for the implementation phase. By doing this, which of the following functions is she performing?
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A x t
5) Which of the following functions do managers undertake as part of planning functions?
xt xt xt xt xt xt xt xt xt xt xt xt
A) defining an organization's goals xt xt xt
B) implementing strategies for achieving goals xt xt xt xt
C) executing plans to integrate activities xt xt xt xt
D) accomplishing goals of a project xt xt xt xt
E) employing strategies to coordinate tasks xt xt xt xt xt
Answer: A x t
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
may be termed as a
xt . xt xt xt
A) leader
B) figurehead
C) resource allocator xt
D) negotiator
E) disturbance handler xt x
Answer: B
t xt
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
the market. Her work in the next few weeks involves sharing knowledge about the product with her team mem
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
bers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new produ
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
ct. Which of the following roles is Ortiz playing?
xt xt xt xt xt xt xt xt
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
xt x t
8) Regina George works as a campaign manager in a not-for-
xt xt xt xt xt xt xt xt xt
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking wi
xt xt xt xt xt xt xt xt xt xt xt xt xt xt
th managers who are working on the issue of food safety. Through her network of contacts, she strives to gain in
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
formation about the stakeholders in the food industry and other lobby groups. Which of the following roles is G
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
eorge most likely to be playing according to Mintzberg's classification of managerial roles?
xt xt xt xt xt xt xt xt xt xt xt xt
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator xt
Answer: C
xt xt
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of wi
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
nter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also ne
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
tworking with contacts from the press and fashion magazine editors to understand the changing tastes of consu
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
mers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial ro
xt xt xt xt xt xt xt xt xt xt xt xt xt xt xt
les?
A) figurehead
B) leader
C) symbol head xt
D) monitor
E) spokesperson