PUB4865 EXAMINATION SEMESTER 2 2025 QUESTION 2 Change can be managed by following a process of actions designed for managing change. The process of managing change is made up of several steps. Identify and discuss the steps of managing change. In your

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Table of Contents

Introduction ................................................................................................................ 3

QUESTION 1 Various types of conflict can occur among individuals, groups and
institutions, necessitating different actions. Conflict is a process whereby one party
competes with another party and makes deliberate efforts to prevent the other party
from realising its objectives. It manifests as rivalry and may involve either a justified
disagreement, or deliberate obstruction. Identify and critically evaluate different types
of conflicts and propose how these conflicts should be managed. In your answer,
illustrate with the use of practical examples. (50) ....................................................... 3

QUESTION 2 Change can be managed by following a process of actions designed for
managing change. The process of managing change is made up of several steps.
Identify and discuss the steps of managing change. In your answer, illustrate with the
use of practical examples. .......................................................................................... 6

Conclusion ................................................................................................................. 8

Reference List ............................................................................................................ 9




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