NECC Exam questions with complete
solutions passed
A female caller is concerned about symptoms she is experiencing after coming into contact with
a white powder from an envelope. Which of the following is the most appropriate action? -
correct answer ✔✔ a) Check on the local procedures for handling this type of call.
In the event a 9-1-1 hang up call back is busy, which of the following is NOT an appropriate
initial action by the Call Taker? - correct answer ✔✔ d) Assume the caller is okay
In the event a 9-1-1 hang up call is answered, the Call Taker should - correct answer ✔✔ d)
remain on the line with the caller until units arrive if possible.
In the event a caller appears to be abusing 9-1-1 with continuous hang ups, inappropriate
language, or false calls, which of the following is NOT appropriate? - correct answer ✔✔ d)
Treating each call as any other call, until other action is taken
Which of the following can be used to calm hysterical callers? - correct answer ✔✔ c)
Persistently repeating a message to the caller
A car on routine patrol declares shots fired over the radio. Which of the following actions must
be taken FIRST? - correct answer ✔✔ b) Determine the exact location of the unit
A call is received from a hysterical person reporting a fire in the kitchen. The fire department is
promptly dispatched. Two minutes later the same person calls back to report the fire is out and
the fire department is no longer needed. Which of the following is an appropriate course of
action? - correct answer ✔✔ d) Update the responding fire units with the new information and
do not cancel the call
, A call is received reporting a large jumbo jet crash. Which of the following actions should be
taken FIRST? - correct answer ✔✔ d) Determine the exact location on the crash site
The communications center receives a report of a construction worker who has become
trapped in a ditch while installing a natural gas pipe. Which of the following actions should be
taken FIRST? - correct answer ✔✔ b) Determine the exact location of the incident
A call taker receives a call for medical aid from a recognized medically ill person who has called
in the past. The caller is requesting medical attention again, the third day in a row, and the last
two calls were false alarms. Which of the following actions should be taken by the call taker, if
any? - correct answer ✔✔ d) Dispatch ambulance and police
A call taker receives a call from a child reporting a house fire. Other children are laughing in the
background and when more information is requested they hang up. Which of the following is
the best practice? - correct answer ✔✔ c) Call back and take action according to the results and
your agency protocol
Upon answering an E911 call, a caller is yelling, screaming, and cursing at the call taker. The call
taker tries to calm the caller down, but nothing is working. The address and phone number are
displayed on the call taker's CAD screen, but the caller cannot verify the actual address or the
problem. Which of the following actions should be taken by the call taker? - correct answer ✔✔
a) Send appropriate units to the ALI displayed
An E911 hang up occurs from a high school cafeteria. In calling back, a teen answers and says
everything is okay, which of the following would be the next best appropriate action? - correct
answer ✔✔ a) Call the high school office and send police or school security officer if available.
If a mentally ill caller has called over 15 times, which of the following is appropriate for the next
time she calls? - correct answer ✔✔ c) Listen for any indication she may be in trouble on this
call and send an officer for a welfare check.
solutions passed
A female caller is concerned about symptoms she is experiencing after coming into contact with
a white powder from an envelope. Which of the following is the most appropriate action? -
correct answer ✔✔ a) Check on the local procedures for handling this type of call.
In the event a 9-1-1 hang up call back is busy, which of the following is NOT an appropriate
initial action by the Call Taker? - correct answer ✔✔ d) Assume the caller is okay
In the event a 9-1-1 hang up call is answered, the Call Taker should - correct answer ✔✔ d)
remain on the line with the caller until units arrive if possible.
In the event a caller appears to be abusing 9-1-1 with continuous hang ups, inappropriate
language, or false calls, which of the following is NOT appropriate? - correct answer ✔✔ d)
Treating each call as any other call, until other action is taken
Which of the following can be used to calm hysterical callers? - correct answer ✔✔ c)
Persistently repeating a message to the caller
A car on routine patrol declares shots fired over the radio. Which of the following actions must
be taken FIRST? - correct answer ✔✔ b) Determine the exact location of the unit
A call is received from a hysterical person reporting a fire in the kitchen. The fire department is
promptly dispatched. Two minutes later the same person calls back to report the fire is out and
the fire department is no longer needed. Which of the following is an appropriate course of
action? - correct answer ✔✔ d) Update the responding fire units with the new information and
do not cancel the call
, A call is received reporting a large jumbo jet crash. Which of the following actions should be
taken FIRST? - correct answer ✔✔ d) Determine the exact location on the crash site
The communications center receives a report of a construction worker who has become
trapped in a ditch while installing a natural gas pipe. Which of the following actions should be
taken FIRST? - correct answer ✔✔ b) Determine the exact location of the incident
A call taker receives a call for medical aid from a recognized medically ill person who has called
in the past. The caller is requesting medical attention again, the third day in a row, and the last
two calls were false alarms. Which of the following actions should be taken by the call taker, if
any? - correct answer ✔✔ d) Dispatch ambulance and police
A call taker receives a call from a child reporting a house fire. Other children are laughing in the
background and when more information is requested they hang up. Which of the following is
the best practice? - correct answer ✔✔ c) Call back and take action according to the results and
your agency protocol
Upon answering an E911 call, a caller is yelling, screaming, and cursing at the call taker. The call
taker tries to calm the caller down, but nothing is working. The address and phone number are
displayed on the call taker's CAD screen, but the caller cannot verify the actual address or the
problem. Which of the following actions should be taken by the call taker? - correct answer ✔✔
a) Send appropriate units to the ALI displayed
An E911 hang up occurs from a high school cafeteria. In calling back, a teen answers and says
everything is okay, which of the following would be the next best appropriate action? - correct
answer ✔✔ a) Call the high school office and send police or school security officer if available.
If a mentally ill caller has called over 15 times, which of the following is appropriate for the next
time she calls? - correct answer ✔✔ c) Listen for any indication she may be in trouble on this
call and send an officer for a welfare check.
