TEST BANK Management Information
Systems: Managing the Digital Firm, 17th
Edition by Kenneth Laudon & Jane Laudon
ALL CHAPTERS 1-15| VERIFIED
QUESTIONS AND ACCURATE ANSWERS
Ar
ch
Do
c
1
, TABLE OF CONTENTS
Chapter 1 Information Systems in Global Business Today
Chapter 2 Global E-business and Collaboration
Chapter 3 Information Systems, Organizations, and Strategy
Chapter 4 Ethical and Social Issues in Information Systems
Chapter 5 IT Infrastructure and Emerging Technologies
Chapter 6 Foundations of Business Intelligence: Databases and Information Management
Chapter 7 Telecommunications, the Internet, and Wireless Technology
Chapter 8 Securing Information Systems
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 10 E-Commerce: Digital Markets, Digital Goods
Ar
Chapter 11 Managing Knowledge
Chapter 12 Enhancing Decision Making
ch
Chapter 13 Building Information Systems
Do
Chapter 14 Managing Projects
Chapter 15 Managing Global Systems
c
Chapter 1: Information Systems in Global Business Today
1) Which of the following is not one of the six strategic business objectives of information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival Correct Answer: D
Difficulty: Challenging
2
,AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
2) Verizon's use of a web-based digital dashboard to provide managers with precise real-time information
enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers Correct Answer: B
Difficulty: Challenging
Ar
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for running
ch
and managing a business today?
Do
3) Which of the following may lead to competitive advantage?
c
1. New products, services, and business models;
2. Charging less for superior products;
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and 3 Correct Answer: E
Difficulty: Challenging
AACSB: Analytical thinking
3
, LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
4) A firm that invests in an information system because it is a necessity of doing business does so because
it is seeking to achieve which of the following business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival Correct Answer: E
Difficulty: Moderate
AACSB: Information technology
Ar
LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
ch
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of
Do
which of the following?
A) Improved flexibility
c
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence Correct Answer: D
Difficulty: Moderate
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
4
Systems: Managing the Digital Firm, 17th
Edition by Kenneth Laudon & Jane Laudon
ALL CHAPTERS 1-15| VERIFIED
QUESTIONS AND ACCURATE ANSWERS
Ar
ch
Do
c
1
, TABLE OF CONTENTS
Chapter 1 Information Systems in Global Business Today
Chapter 2 Global E-business and Collaboration
Chapter 3 Information Systems, Organizations, and Strategy
Chapter 4 Ethical and Social Issues in Information Systems
Chapter 5 IT Infrastructure and Emerging Technologies
Chapter 6 Foundations of Business Intelligence: Databases and Information Management
Chapter 7 Telecommunications, the Internet, and Wireless Technology
Chapter 8 Securing Information Systems
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 10 E-Commerce: Digital Markets, Digital Goods
Ar
Chapter 11 Managing Knowledge
Chapter 12 Enhancing Decision Making
ch
Chapter 13 Building Information Systems
Do
Chapter 14 Managing Projects
Chapter 15 Managing Global Systems
c
Chapter 1: Information Systems in Global Business Today
1) Which of the following is not one of the six strategic business objectives of information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival Correct Answer: D
Difficulty: Challenging
2
,AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
2) Verizon's use of a web-based digital dashboard to provide managers with precise real-time information
enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers Correct Answer: B
Difficulty: Challenging
Ar
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for running
ch
and managing a business today?
Do
3) Which of the following may lead to competitive advantage?
c
1. New products, services, and business models;
2. Charging less for superior products;
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and 3 Correct Answer: E
Difficulty: Challenging
AACSB: Analytical thinking
3
, LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
4) A firm that invests in an information system because it is a necessity of doing business does so because
it is seeking to achieve which of the following business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival Correct Answer: E
Difficulty: Moderate
AACSB: Information technology
Ar
LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
ch
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of
Do
which of the following?
A) Improved flexibility
c
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence Correct Answer: D
Difficulty: Moderate
AACSB: Information technology
LO: 1-1: How are information systems transforming business, and why are they so essential for running
and managing a business today?
4
