PGA PGM LEVEL 3 3.0 FULL STUDY GUIDE WITH CORRECT ANSWERS.
Recommended guideline a manager should use if an employee's performance differs from the
expected? - (Correct Answer) - Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - (Correct Answer) -
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a specific
task? - (Correct Answer) - Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the result of
this? - (Correct Answer) - Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit due to
shrinkage? - (Correct Answer) - Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure success? -
(Correct Answer) - Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - (Correct Answer) -
Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant? - (Correct
Answer) - Help overcome resistance and give resources to do the job
,What strategy is used by the head pro when requested solutions by his assistant? - (Correct
Answer) - Supporting
What strategy is used with employees who are experienced but unwilling? - (Correct Answer) -
Involving
What action increases the chances of finding a solution that satisfies all parties? - (Correct
Answer) - Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - (Correct Answer) - To avoid blame
What manager behavior is appropriate during termination? - (Correct Answer) - Considerate,
clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - (Correct Answer) - Measure, evaluate, act
What is food cost control? - (Correct Answer) - Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and scheduling? -
(Correct Answer) - Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - (Correct Answer) - Cognitive
hypothesis
, What is an effective means to help a beginner use motor imagery to improve? - (Correct Answer)
- Combine with physical performance
What optimizes performance when combining mental and physical practice? - (Correct Answer)
- Recall past shots, execute prior memory
What conditions lead to greater learning transfer? - (Correct Answer) - Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? - (Correct Answer) -
Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? - (Correct
Answer) - Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? - (Correct
Answer) - Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? - (Correct
Answer) - Positive self-talk
What are the benefits of an effective pre shot routine? - (Correct Answer) - Stay in the present,
prepare, manage emotions
What is recommended immediately after a poor shot is hit? - (Correct Answer) - Identify the flaw
Recommended guideline a manager should use if an employee's performance differs from the
expected? - (Correct Answer) - Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - (Correct Answer) -
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a specific
task? - (Correct Answer) - Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the result of
this? - (Correct Answer) - Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit due to
shrinkage? - (Correct Answer) - Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure success? -
(Correct Answer) - Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - (Correct Answer) -
Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant? - (Correct
Answer) - Help overcome resistance and give resources to do the job
,What strategy is used by the head pro when requested solutions by his assistant? - (Correct
Answer) - Supporting
What strategy is used with employees who are experienced but unwilling? - (Correct Answer) -
Involving
What action increases the chances of finding a solution that satisfies all parties? - (Correct
Answer) - Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - (Correct Answer) - To avoid blame
What manager behavior is appropriate during termination? - (Correct Answer) - Considerate,
clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - (Correct Answer) - Measure, evaluate, act
What is food cost control? - (Correct Answer) - Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and scheduling? -
(Correct Answer) - Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - (Correct Answer) - Cognitive
hypothesis
, What is an effective means to help a beginner use motor imagery to improve? - (Correct Answer)
- Combine with physical performance
What optimizes performance when combining mental and physical practice? - (Correct Answer)
- Recall past shots, execute prior memory
What conditions lead to greater learning transfer? - (Correct Answer) - Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? - (Correct Answer) -
Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? - (Correct
Answer) - Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? - (Correct
Answer) - Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? - (Correct
Answer) - Positive self-talk
What are the benefits of an effective pre shot routine? - (Correct Answer) - Stay in the present,
prepare, manage emotions
What is recommended immediately after a poor shot is hit? - (Correct Answer) - Identify the flaw
