MQI EXAM A+ PASS VERIFIED LATEST UPDATE

MQI EXAM A+ PASS VERIFIED LATEST UPDATE What two reports display detailed information for corporate rentals? - Answer- Crystal Report- dollar amount they bring per month 689 Report- number of rental days How to help promote employee engagement and development? - Answer- Morning meetings Marketing sales calls Weekly one on ones Happy hours and outside work events PDMS (personal development meetings) Car Sales (no haggle) - Answer- 7 day buy back RAP for 1 year (free) Warranty 109 point inspection Financing Trade ins Set Price Maintenance warranty Significant Event Log - Answer- Write ups Tardiness Meetings/serious conversations with employees Break Even - Answer- Total revenue-operating profit Cost+ expenses Three biggest factors for ESQI - Answer- Timeliness Cleanliness Friendliness (most important) What are reserves? - Answer- 12 month rolling average for LPU LPU + 10% for inflation How to minimize reserves? - Answer- Proper under writing Collect deductibles Write good accident reports Six Core Competencies "CLEFERS" - Answer- Communication Leadership Employee development Flexibility Results oriented Solutions oriented Average monthly miles per car and which car is impacted most? - Answer- 2,500 per month *premium cars and high end models Two main considerations we should make before renting a car? - Answer- Findability Stability Three expenses when you lose an employee - Answer- Personal (may result in overtime for other employees) Income generation, potential unemployment benefits Group overhead (recruiting, interviews, training) Eight core values - Answer- We work hard and reward hard work Our brands are the most valuable thing we own Customer service is our way of life Our doors are always open We strengthen communities one neighborhood at a time Personal honesty and integrity is the foundation of our success Enterprise is a fun and friendly place where teamwork rules Great things happen when we listen to each other and our customers Net Profit - Answer- Operating profit + vehicle adjustment (flip) Area Managers - Answer- South Ethan Jesse- 57h/6 Keith Endy- 570 Micah Zeiger- 571 Sandy Hantz- 57R Shawn Allen- 57Y North Dino Lombardo- 573 Kevin Kolodgie- 57X Pat Hensinger- 577 Allison Ball- 575 LPU "claims" - Answer- Damage waiver hits: give coverage included (current month) SUBRO bad debt: insurance company doesn't pay (go after with proper reports) or deductibles (90 days) Goal for LPU is $27 per car NET Profit - Answer- Operating profit + Vehicle adjustment (flip) SMART goals represent - Answer- Stretch Measurbale Action oriented Realistic Time Based Business Ethics Committee - Answer- Greg Cavoli Nick Dyer Angela Ferree Caitlin Shwalm John Maley Shawn Stubbe Keith Lorfink Difference between a risk and a buy back - Answer- Risk: car purchased with no set agreement to buy back unit 100% (potential to make more money) Buyback: car bought with a set agreement to buy back the car at a certain time (mileage/condition) car sold at negotiated price Success failure log vs. Significant event log - Answer- Sign failure log: track and notice trends with customers Sign even log: positive/ negative with employees How are maintenance cost expensed? - Answer- Preventative: spread over group (LOFRs) Negligence: branch eats it Minimum financial responsibility (15k/30k/5k) - Answer- Minimum financial responsibility (15k/30k/5k) 15 bodily injury 30 bodily injury max per accident (if more than 1 passenger) 5 property (car) Who decides if a vehicle is deleted, repaired, totalled - Answer- Deleted: remarketing Repaired: vehicle repair (zach todd) Totaled: risk management (keith lorfink) At risk period - Answer- The period btween when an account signs a contract until they actually rent a vehicle (stay up to date with them, ee what their rental needs are to prepare for it)