1|Page
VIVINT CEU CERTIFICATION EXAM NEWEST 2025/2026 ACTUAL
EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED||
A PTZ can be controlled by the following means with the correct
hardware in place. - ANSWER-All the above
What is the most common type of the following customer service
scenarios? - ANSWER-In-person
Which of the following is not considered a barrier of customer
service? - ANSWER-Internal issues
Using social media and reviewer websites, Consumers can affect
businesses: - ANSWER-Either positively or negatively
What is constant nonverbal flow of communication essential to
understanding someone else? - ANSWER-Body language
What does the first A in RASA stand for? - ANSWER-Appreciate
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What should not be done when dealing with an angry customer? -
ANSWER-Tell customer to stop yelling immediately
Which of the following is not a trait of excellent customer service?
- ANSWER-Attractiveness
In today's age, the __________ have a lot of say in how well
companies perform via technology and social media. - ANSWER-
General public
Which of the following is not a technique for in conflict resolution?
- ANSWER-Taking sides
A customer service representative uses _______ daily to arrive at
solutions for customers. - ANSWER-Problem Solving
T/F? Protons have a positive charge. - ANSWER-True
Insulators restrict the movement of electrons. - ANSWER-True
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Resistors restrict the flow of electrical current - ANSWER-True
Using Ohm's Law, what is the voltage if we have 2 Amps and 6
Ohms of resistance? - ANSWER-12
Using Ohm's Law, what is the resistance in a circuit if there are 24
Volts and 6 Amps? - ANSWER-4
Using Watt's Law, what are the Amps required if there are 120
Volts and a 60 Watt bulb? - ANSWER-2
Determine Volt-amps if we know the voltage is 24 Volts and 3
Amps - ANSWER-72
If the number of turns are greater on the primary side of the
transformer vs the secondary side, it is considered a step down
transformer. - ANSWER-True
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If you connect two 12 volt batteries in parallel you will get 24 VDC
output - ANSWER-False
A normally open circuit is in a conductive state before any state
change. - ANSWER-False
When reading mA or Amps on your meter, the probes go in series
with the item you are checking. - ANSWER-True
An Unsupervised detection circuit: - ANSWER-Cannot detect
beyond a shortened circuit
VOIP is an acronym for: - ANSWER-Voice over internet protocol
A dry contact is a description of a: - ANSWER-Relay output
When is a combination alarm system used for burglary and fire? -
ANSWER-When it is regarded as a fire alarm
VIVINT CEU CERTIFICATION EXAM NEWEST 2025/2026 ACTUAL
EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED||
A PTZ can be controlled by the following means with the correct
hardware in place. - ANSWER-All the above
What is the most common type of the following customer service
scenarios? - ANSWER-In-person
Which of the following is not considered a barrier of customer
service? - ANSWER-Internal issues
Using social media and reviewer websites, Consumers can affect
businesses: - ANSWER-Either positively or negatively
What is constant nonverbal flow of communication essential to
understanding someone else? - ANSWER-Body language
What does the first A in RASA stand for? - ANSWER-Appreciate
,2|Page
What should not be done when dealing with an angry customer? -
ANSWER-Tell customer to stop yelling immediately
Which of the following is not a trait of excellent customer service?
- ANSWER-Attractiveness
In today's age, the __________ have a lot of say in how well
companies perform via technology and social media. - ANSWER-
General public
Which of the following is not a technique for in conflict resolution?
- ANSWER-Taking sides
A customer service representative uses _______ daily to arrive at
solutions for customers. - ANSWER-Problem Solving
T/F? Protons have a positive charge. - ANSWER-True
Insulators restrict the movement of electrons. - ANSWER-True
,3|Page
Resistors restrict the flow of electrical current - ANSWER-True
Using Ohm's Law, what is the voltage if we have 2 Amps and 6
Ohms of resistance? - ANSWER-12
Using Ohm's Law, what is the resistance in a circuit if there are 24
Volts and 6 Amps? - ANSWER-4
Using Watt's Law, what are the Amps required if there are 120
Volts and a 60 Watt bulb? - ANSWER-2
Determine Volt-amps if we know the voltage is 24 Volts and 3
Amps - ANSWER-72
If the number of turns are greater on the primary side of the
transformer vs the secondary side, it is considered a step down
transformer. - ANSWER-True
, 4|Page
If you connect two 12 volt batteries in parallel you will get 24 VDC
output - ANSWER-False
A normally open circuit is in a conductive state before any state
change. - ANSWER-False
When reading mA or Amps on your meter, the probes go in series
with the item you are checking. - ANSWER-True
An Unsupervised detection circuit: - ANSWER-Cannot detect
beyond a shortened circuit
VOIP is an acronym for: - ANSWER-Voice over internet protocol
A dry contact is a description of a: - ANSWER-Relay output
When is a combination alarm system used for burglary and fire? -
ANSWER-When it is regarded as a fire alarm
