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USPS Sales & Services Associate Training Version 1 & 2 Actual
Exam Newest 2025/2026 Complete 300 Questions And Correct
Detailed Answers (Verified Answers) |Brand New Version!!
Perception is - ANSWER-Reality
What are our goals? - ANSWER-Grow revenue, increase market share,
develop lifetime customers.
What are some non-verbal communication cues? - ANSWER-Body
movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat
question? - ANSWER-True.
Communication skills require you to practice actively attending. What
does S.O.L.E.R. represent? - ANSWER-Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
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What is a value proposition? - ANSWER-The value to the customer of
the product features and benefits....how the customer feels the
product meets their needs.
What is "need satisfaction selling"? - ANSWER-The understanding of a
customer's needs through the use of probing questions and careful
listening.
What are some examples of the use of the "language of needs"? -
ANSWER-I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's
__________. - ANSWER-Needs.
What is a need? - ANSWER-A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. - ANSWER-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? -
ANSWER-Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same
______ all the time. - ANSWER-Message.
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If you ask a customer if they would like to send a package Priority Mail
Express, which is guaranteed to arrive tomorrow, with $100 insurance
and tracking included.....what park of G.I.S.T. would this be? - ANSWER-
Suggest.
Once you determine how a customer wants to mail a package and have
offered additional insurance, what additional products may you
suggest? - ANSWER-Stamps, PO Boxes, money orders, packaging
supplies, greeting cards, passports.
What is the maximum weight for any package? - ANSWER-70 lbx.
How do you determine the dimensions of a mailpiece? - ANSWER-
Combine the length plus girth.
What are the 5 processing categories? - ANSWER-Letters, flats (large
envelopes), machinable parcels (SPRS), irregular parcels and outside
parcels (both non-machinable).
What is our "Retail Motto"? - ANSWER-Clean, stocked and
Friendly...Everyday!.
USPS Sales & Services Associate Training Version 1 & 2 Actual
Exam Newest 2025/2026 Complete 300 Questions And Correct
Detailed Answers (Verified Answers) |Brand New Version!!
Perception is - ANSWER-Reality
What are our goals? - ANSWER-Grow revenue, increase market share,
develop lifetime customers.
What are some non-verbal communication cues? - ANSWER-Body
movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat
question? - ANSWER-True.
Communication skills require you to practice actively attending. What
does S.O.L.E.R. represent? - ANSWER-Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
,2|Page
What is a value proposition? - ANSWER-The value to the customer of
the product features and benefits....how the customer feels the
product meets their needs.
What is "need satisfaction selling"? - ANSWER-The understanding of a
customer's needs through the use of probing questions and careful
listening.
What are some examples of the use of the "language of needs"? -
ANSWER-I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's
__________. - ANSWER-Needs.
What is a need? - ANSWER-A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. - ANSWER-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? -
ANSWER-Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same
______ all the time. - ANSWER-Message.
, 3|Page
If you ask a customer if they would like to send a package Priority Mail
Express, which is guaranteed to arrive tomorrow, with $100 insurance
and tracking included.....what park of G.I.S.T. would this be? - ANSWER-
Suggest.
Once you determine how a customer wants to mail a package and have
offered additional insurance, what additional products may you
suggest? - ANSWER-Stamps, PO Boxes, money orders, packaging
supplies, greeting cards, passports.
What is the maximum weight for any package? - ANSWER-70 lbx.
How do you determine the dimensions of a mailpiece? - ANSWER-
Combine the length plus girth.
What are the 5 processing categories? - ANSWER-Letters, flats (large
envelopes), machinable parcels (SPRS), irregular parcels and outside
parcels (both non-machinable).
What is our "Retail Motto"? - ANSWER-Clean, stocked and
Friendly...Everyday!.
