ServiceNow CIS-ITSM 2024 Exam &
Practice Test – 500 Questions with
Detailed Verified Answers and
Rationales (100% Correct, A+ Graded,
Newest)
What would you use to create a new hire employee request
which would allow you to order your workstation and
company mobile?
a) knowledge item
b) record producer
c) catalog item
d) order guide
e) content item - ...ANSWER...d) order guide
Which tool allows process owners to use natural language to
automate approvals, tasks notifications and other record
operations with little to no code? a) workflow mapper
b) workflow manager
c) flow designer
d) flow dashboard
e) process designer - ...ANSWER...c) flow designer
What process is responsible for defining and managing the
lifecycle of all catalog items, by producing and maintaining
the services in the catalog and ensuring that a central,
,accurate, consistent source of data is provided? a) service
portfolio management
b) catalog item management
c) service mapping
d) service catalog management - ...ANSWER...d) service
catalog management
Your customer needs different catalogs for:
Human Resources - employee facing - for submitting requests
to HR
Customer - external customer facing - for ordering company
products and services
When these catalogs are created, in which table would the
definition be stored?
a) business services catalog [bs_catalog]
b) catalog [sc_catalog]
c) service portfolio catalog [sc_portfolio]
d) service offering catalog [sn_offering] - ...ANSWER...b)
catalog [sc_catalog]
When creating a catalog, which field specifies who can edit,
update, and delete catalogs, categories and catalog items?
a) manager
b) contributors
c) owner
d) editor - ...ANSWER...d) editor
Which type of catalog item may be found in a service catalog?
a) requested items
b) record producers
c) categories
,d) execution plans - ...ANSWER...b) record producers
Which of the following are users able to do when configuring
stages in flow designer?
a) display the stages to the requester
b) create any number of stages
c) import a copy of a pre-defined stage set
d) define the stage set in a subflow - ...ANSWER...b) create
any number of stages
c) import a copy of a pre-defined stage set
When creating a catalog, which field specifies who is able to
create, modify, publish items in the catalog?
a) editors
b) item admins
c) item owners
d) authors - ...ANSWER...a) editors
When defining catalog categories and subcategories, what are
some good practices to follow?
a) align categories with CMDB classes where possible
b) keep the number of top-level categories to 8-10
c) remember that items can only be assigned to one category
d) do not go to deep with subcategories: go only 1-2 levels
deep - ...ANSWER...b) keep the number of top-level
categories to 8-10
d) do not go to deep with subcategories: go only 1-2 levels
deep
In request fulfillment, approvals can be required before a
request can be fulfilled. Your customer is worried about
, requests getting stuck in the process flow, if the approver is on
extended absence from the office.
What can you suggest to alleviate this concern? (Choose two.)
a) the approver can use the delegate module to assign a person
to approve on their behalf, while they are away from the office
b) the approver can set their approval notifications to
forwawrd to their personal email address
c) the approval can be defined as a group approval, where
any member of the group can approve
d) the approver can set their approval notifications to
autoreply with 'approved' in the subject line - ...ANSWER...a)
the approver can use the delegate module to assign a person to
approve on their behalf, while htey are away from the office
c) the approval can be defined as a group approval, where any
member of the group can approve
Released in Quebec, what tool enables you to delegate the
creation and maintenance of common and simple use case
catalog items to business users? a) catalog wizard
b) catalog designer
c) catalog item builder
d) catalog builder - ...ANSWER...d) catalog builder
Request fulfillment relies on three record types, requests,
requested items and catalog tasks. The lifecycle status of these
records is reflected in a combination of state and stage fields.
Which status field is set by the flow? a)
stage on requested item
b) status on request
c) state on catalog task
Practice Test – 500 Questions with
Detailed Verified Answers and
Rationales (100% Correct, A+ Graded,
Newest)
What would you use to create a new hire employee request
which would allow you to order your workstation and
company mobile?
a) knowledge item
b) record producer
c) catalog item
d) order guide
e) content item - ...ANSWER...d) order guide
Which tool allows process owners to use natural language to
automate approvals, tasks notifications and other record
operations with little to no code? a) workflow mapper
b) workflow manager
c) flow designer
d) flow dashboard
e) process designer - ...ANSWER...c) flow designer
What process is responsible for defining and managing the
lifecycle of all catalog items, by producing and maintaining
the services in the catalog and ensuring that a central,
,accurate, consistent source of data is provided? a) service
portfolio management
b) catalog item management
c) service mapping
d) service catalog management - ...ANSWER...d) service
catalog management
Your customer needs different catalogs for:
Human Resources - employee facing - for submitting requests
to HR
Customer - external customer facing - for ordering company
products and services
When these catalogs are created, in which table would the
definition be stored?
a) business services catalog [bs_catalog]
b) catalog [sc_catalog]
c) service portfolio catalog [sc_portfolio]
d) service offering catalog [sn_offering] - ...ANSWER...b)
catalog [sc_catalog]
When creating a catalog, which field specifies who can edit,
update, and delete catalogs, categories and catalog items?
a) manager
b) contributors
c) owner
d) editor - ...ANSWER...d) editor
Which type of catalog item may be found in a service catalog?
a) requested items
b) record producers
c) categories
,d) execution plans - ...ANSWER...b) record producers
Which of the following are users able to do when configuring
stages in flow designer?
a) display the stages to the requester
b) create any number of stages
c) import a copy of a pre-defined stage set
d) define the stage set in a subflow - ...ANSWER...b) create
any number of stages
c) import a copy of a pre-defined stage set
When creating a catalog, which field specifies who is able to
create, modify, publish items in the catalog?
a) editors
b) item admins
c) item owners
d) authors - ...ANSWER...a) editors
When defining catalog categories and subcategories, what are
some good practices to follow?
a) align categories with CMDB classes where possible
b) keep the number of top-level categories to 8-10
c) remember that items can only be assigned to one category
d) do not go to deep with subcategories: go only 1-2 levels
deep - ...ANSWER...b) keep the number of top-level
categories to 8-10
d) do not go to deep with subcategories: go only 1-2 levels
deep
In request fulfillment, approvals can be required before a
request can be fulfilled. Your customer is worried about
, requests getting stuck in the process flow, if the approver is on
extended absence from the office.
What can you suggest to alleviate this concern? (Choose two.)
a) the approver can use the delegate module to assign a person
to approve on their behalf, while they are away from the office
b) the approver can set their approval notifications to
forwawrd to their personal email address
c) the approval can be defined as a group approval, where
any member of the group can approve
d) the approver can set their approval notifications to
autoreply with 'approved' in the subject line - ...ANSWER...a)
the approver can use the delegate module to assign a person to
approve on their behalf, while htey are away from the office
c) the approval can be defined as a group approval, where any
member of the group can approve
Released in Quebec, what tool enables you to delegate the
creation and maintenance of common and simple use case
catalog items to business users? a) catalog wizard
b) catalog designer
c) catalog item builder
d) catalog builder - ...ANSWER...d) catalog builder
Request fulfillment relies on three record types, requests,
requested items and catalog tasks. The lifecycle status of these
records is reflected in a combination of state and stage fields.
Which status field is set by the flow? a)
stage on requested item
b) status on request
c) state on catalog task
