9/26/25, 9:03 PM Emotional and Cultural Intelligence - D082
WGU D082 Emotional And Cultural
Intelligence Objective Assessment Exam
With 100% Correct And Verified Answers
Correct
Incorrect
1 of 102
Term
A professional is working with a new potential client who has
mentioned receiving poor customer service after previous sales. The
professional wants to establish trust by conveying that a relationship
with their company will follow a different and positive pattern.
Which principle of supportive communication is needed to convey
this message?
Give this one a try later!
1/129
,9/26/25, 9:03 PM Emotional and Cultural Intelligence - D082
- Ownership
* Ownership shows that a person takes responsibility for the message and
what it represents. Ownership establishes trust.
- Collaboration
*Teams that have EI experience higher levels of collaboration or team-based
engagement. This will be a benefit of the workshop.
- Behavior driven by internal moral principles
*The manager's personal ethics influences this decision as there is no company
policy.
- Knowing the goal of the communication
*Successful emotionally intelligent negotiators are well prepared and sometimes
give some concessions in order to achieve a larger goal.
Don't know?
2 of 102
Term
A company that has many employees who are about to retire in the
next few years is looking to recruit recent college graduates.
According to Kohlberg, what can be expected of the employees'
sense of ethics in the company?
2/129
,9/26/25, 9:03 PM Emotional and Cultural Intelligence - D082
Give this one a try later!
- Take turns communicating to fully share information
* Listen well, seek mutual understanding, and welcome sharing of information
fully. Communication is a two-way street. One person talks while the other listens,
and then they switch roles.
- The manager would be able to step out of reactive mode to a more mindful
response.
*Self-regulation can help an individual understand triggers that cause a person
to react rather than give a more mindful response.
- Self-management
*Self-management focuses on emotional self-control, achievement orientation,
resiliency, and positive outlook. Collectively, the list of questions addresses self-
management.
- Will change
*According to Kohlberg, the sense of ethics of a person changes from time
to time. Therefore, the employees' sense of ethics will change when
younger people are recruited due to the differences of their beliefs when it
comes to ethical values.
Don't know?
3 of 102
Term
An individual is confident in understanding their own emotions but is
still learning how best to interact with coworkers to persuade them
3/129
, 9/26/25, 9:03 PM Emotional and Cultural Intelligence - D082
to a personal point of view.
Which emotional intelligence (EI) skill assists with reaching this goal?
Give this one a try later!
- Self-awareness
* Self-awareness is a competency of emotional intelligence, and it enables the
correct verbal and nonverbal reactions during the communication process.
- Perceiving and acknowledging another person's feelings
*Empathy involves listening to what another person shares and acknowledging
that person's feelings.
- Becoming an attentive listener
*An attentive listener will notice both the verbal message and the nonverbal cues
being used. Both will convey information to the attentive listener and improve
communication.
- Perceiving how others feel
*This individual should work on perceiving the emotions and feelings of
others so emotions and feelings can be communicated in a better way.
Don't know?
4 of 102
4/129
WGU D082 Emotional And Cultural
Intelligence Objective Assessment Exam
With 100% Correct And Verified Answers
Correct
Incorrect
1 of 102
Term
A professional is working with a new potential client who has
mentioned receiving poor customer service after previous sales. The
professional wants to establish trust by conveying that a relationship
with their company will follow a different and positive pattern.
Which principle of supportive communication is needed to convey
this message?
Give this one a try later!
1/129
,9/26/25, 9:03 PM Emotional and Cultural Intelligence - D082
- Ownership
* Ownership shows that a person takes responsibility for the message and
what it represents. Ownership establishes trust.
- Collaboration
*Teams that have EI experience higher levels of collaboration or team-based
engagement. This will be a benefit of the workshop.
- Behavior driven by internal moral principles
*The manager's personal ethics influences this decision as there is no company
policy.
- Knowing the goal of the communication
*Successful emotionally intelligent negotiators are well prepared and sometimes
give some concessions in order to achieve a larger goal.
Don't know?
2 of 102
Term
A company that has many employees who are about to retire in the
next few years is looking to recruit recent college graduates.
According to Kohlberg, what can be expected of the employees'
sense of ethics in the company?
2/129
,9/26/25, 9:03 PM Emotional and Cultural Intelligence - D082
Give this one a try later!
- Take turns communicating to fully share information
* Listen well, seek mutual understanding, and welcome sharing of information
fully. Communication is a two-way street. One person talks while the other listens,
and then they switch roles.
- The manager would be able to step out of reactive mode to a more mindful
response.
*Self-regulation can help an individual understand triggers that cause a person
to react rather than give a more mindful response.
- Self-management
*Self-management focuses on emotional self-control, achievement orientation,
resiliency, and positive outlook. Collectively, the list of questions addresses self-
management.
- Will change
*According to Kohlberg, the sense of ethics of a person changes from time
to time. Therefore, the employees' sense of ethics will change when
younger people are recruited due to the differences of their beliefs when it
comes to ethical values.
Don't know?
3 of 102
Term
An individual is confident in understanding their own emotions but is
still learning how best to interact with coworkers to persuade them
3/129
, 9/26/25, 9:03 PM Emotional and Cultural Intelligence - D082
to a personal point of view.
Which emotional intelligence (EI) skill assists with reaching this goal?
Give this one a try later!
- Self-awareness
* Self-awareness is a competency of emotional intelligence, and it enables the
correct verbal and nonverbal reactions during the communication process.
- Perceiving and acknowledging another person's feelings
*Empathy involves listening to what another person shares and acknowledging
that person's feelings.
- Becoming an attentive listener
*An attentive listener will notice both the verbal message and the nonverbal cues
being used. Both will convey information to the attentive listener and improve
communication.
- Perceiving how others feel
*This individual should work on perceiving the emotions and feelings of
others so emotions and feelings can be communicated in a better way.
Don't know?
4 of 102
4/129
