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software configuration. a. Visioning
b. Troubleshooting
c. Firefighting
d. Configuration management
e. Implementation - ANSWER-D) Configuration management
A __________ is an organizational department that is
responsible for monitoring and fixing overall network
problems. a. mission critical area
b. fault tolerance department
c. network operations center
d. mullion delimiter agency
e. Web surfing guru headquarters - ANSWER-c. network
operations center
____________ are reports produced by numerous network
software packages for recording fault information. a. Wish list
documentation
b. Trouble tickets
,c. Smart hub lists
d. Bursty router printouts
e. Roger systems checks - ANSWER-Trouble tickets
In many organizations, configuration documentation takes
the form of a large
set of network diagrams, one for each LAN, BN,
and WAN.
True
False - ANSWER-True
When a user problem cannot be solved by the help desk at the
first level of resolution, the problem is ___________ to the
second level of problem resolution.
a. firefought
b. spun
c. escalated
d.
burst
e. delimited - ANSWER-c.
escalated
,Quality control charts are a simple too that can be used by
network managers to
monitor network
conditions.
True
False - ANSWER-True
Which of the following is not an important step in reducing
network costs? a. moving to fat client architectures
b. automating as much of the network management process as
possible
c. developing standards for computers on the network
d. reducing the time spent manually installing new software
e. centralizing help desks - ANSWER-moving to fat client
architectures
Tier 1 ISPs connect together and exchange data at
___________.
a.
IXPs
b. cable modem termination system
endpoints
, c. distribution
hubs
d. the Internet engineering task force
headquarters
e. the Internet Society network center -
ANSWER-IXPs
Some of the new applications being developed for a high-speed
Internet include
A) Tele-
immersion
B) Tele-
conferencing
C)
QoS
D)
Broadband
E) Tele-phoning - ANSWER-Tele-
immersion
A DSL modem is also known as a:
A) DSL bridge
B) DSL brouter
C) DSL router
D) DSL gateway