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Educating the world for a better change
,Elite Academic Institute 068 053 513 262 1185
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Educating the world for a better change
,Elite Academic Institute 068 053 513 262 1185
Educating the world for a better change
, Elite Academic Institute 068 053 513 262 1185
Table of Contents
QUESTION 1 ............................................................................................................. 8
1.1 Yolandi is an HR officer at a large manufacturing company in South Africa.
She works closely with senior management to ensure that the company’s
human resource needs are aligned with its long-term business goals. As part of
her role, she conducts regular assessments to identify current workforce
capabilities and anticipate future staffing requirements. Yolandi ensures that the
organisation is neither overstaffed nor understaffed by making sure the right
people with the right skills are in the right roles at the right time. This process
helps link the company’s human resource management efforts with its overall
strategic plan. (2)...................................................................................................... 8
1.2 Alenda, an HR intern at BigBucks Bank, has been assigned to assist the HR
department with reviewing and updating job roles within the customer service
division. Her responsibilities include analysing how work is structured,
determining the specific tasks that employees are expected to perform, how
many different tasks each job should include, and how much independence
employees have in making decisions about their work. She also considers how
to make roles more engaging by balancing task variety, responsibility, and
challenge. Her goal is to ensure that employees are both productive and
satisfied with their work. (2) .................................................................................. 10
1.3 Soloman, the HR manager at “Say-Again” Communications, is preparing for
a group of new employees who will be joining the company on 1 October 2025.
As part of this process, he is compiling a comprehensive employee handbook.
Educating the world for a better change