EXCELCENTRE LEARNING INSTITUTE 0846244729
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 0846244729
QUESTION 1 .......................................................................................................................... 4
1.1 If the results approach is applied to measure employee performance at SunSure, what are
the three key questions that need to be asked for each employee? Apply each of these
questions specifically to Naledi’s role as a sales consultant. (6)............................................... 4
1.2 In the case study, Naledi’s performance is evaluated solely by her supervisor. .................... 6
Identify other possible sources of performance information that could be used to assess her
work. (6) ................................................................................................................................ 6
Determine an advantage of including multiple sources in the evaluation process and relate it
to Naledi’s situation. (2).......................................................................................................... 6
State and briefly describe the performance rating method that involves gathering feedback
from multiple sources. (2)....................................................................................................... 6
1.3 Naledi received feedback from her supervisor via e-mail. Explain how performance
information should ideally be collected and documented in the twenty-first century. (3) ........... 8
1.4 What possible reasons might Naledi’s supervisor have for inflating her performance ratings,
even though Naledi herself feels she did not deserve such a high rating? (6) ........................... 10
QUESTION 2 ........................................................................................................................ 13
2.1 In the case study, Imran and Aisha’s performance appraisals show clear examples of rater
errors. For each case: ........................................................................................................... 13
Identify the type of rater error (2) ........................................................................................ 13
Briefly define it (2) ............................................................................................................. 13
Explain how the error is demonstrated in the employee’s situation. (2) ................................ 13
2.2 Aisha disagrees with the performance rating she received from her supervisor. Which formal
process could she follow to address this? Explain briefly what this process entails and on what
grounds could she base it on? (6) .......................................................................................... 15
2.3 What type of training could Imran and Aisha’s manager undergo to avoid such situations in
the future? (1) ...................................................................................................................... 17
2.4 In the cases of both Imran and Aisha, their supervisor had the option of adopting a coaching
approach to address the challenges they were facing. ........................................................... 17
Explain your understanding of the concept of coaching. (2) ................................................ 17
Select either Imran or Aisha and show how the coaching process could be applied in practice
to improve that employee’s performance. Ensure that your response relates directly to the
employee that you have chosen. (10) .................................................................................... 17
Education is the most powerful weapon which you can use to change the world
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 0846244729
QUESTION 1 .......................................................................................................................... 4
1.1 If the results approach is applied to measure employee performance at SunSure, what are
the three key questions that need to be asked for each employee? Apply each of these
questions specifically to Naledi’s role as a sales consultant. (6)............................................... 4
1.2 In the case study, Naledi’s performance is evaluated solely by her supervisor. .................... 6
Identify other possible sources of performance information that could be used to assess her
work. (6) ................................................................................................................................ 6
Determine an advantage of including multiple sources in the evaluation process and relate it
to Naledi’s situation. (2).......................................................................................................... 6
State and briefly describe the performance rating method that involves gathering feedback
from multiple sources. (2)....................................................................................................... 6
1.3 Naledi received feedback from her supervisor via e-mail. Explain how performance
information should ideally be collected and documented in the twenty-first century. (3) ........... 8
1.4 What possible reasons might Naledi’s supervisor have for inflating her performance ratings,
even though Naledi herself feels she did not deserve such a high rating? (6) ........................... 10
QUESTION 2 ........................................................................................................................ 13
2.1 In the case study, Imran and Aisha’s performance appraisals show clear examples of rater
errors. For each case: ........................................................................................................... 13
Identify the type of rater error (2) ........................................................................................ 13
Briefly define it (2) ............................................................................................................. 13
Explain how the error is demonstrated in the employee’s situation. (2) ................................ 13
2.2 Aisha disagrees with the performance rating she received from her supervisor. Which formal
process could she follow to address this? Explain briefly what this process entails and on what
grounds could she base it on? (6) .......................................................................................... 15
2.3 What type of training could Imran and Aisha’s manager undergo to avoid such situations in
the future? (1) ...................................................................................................................... 17
2.4 In the cases of both Imran and Aisha, their supervisor had the option of adopting a coaching
approach to address the challenges they were facing. ........................................................... 17
Explain your understanding of the concept of coaching. (2) ................................................ 17
Select either Imran or Aisha and show how the coaching process could be applied in practice
to improve that employee’s performance. Ensure that your response relates directly to the
employee that you have chosen. (10) .................................................................................... 17
Education is the most powerful weapon which you can use to change the world
