NURS 807 Test Bank for Bates’ Guide to Physical Examination and History Taking, 12th Edition Chapter 3: Interviewing and the Health History
Bates’ Guide to Physical Examination and History Taking, 12th Edition
Chapter 3: Interviewing and the Health History
1. You are running late after your quarterly quality improvement meeting at the hospital and have just gotten paged from the nurses' station because a family member of one of your patients wants to talk with you about that patient's care. You have clinic this afternoon and are double-booked for the first appointment time; three other patients also have arrived and are sitting in the waiting room. Which of the following demeanors is a behavior consistent with skilled interviewing when you walk into the examination room to speak with your first clinic patient? A) Irritability
Feedback: The appearance of calmness and patience, even when time is limited, is the hallmark of a skilled interviewer.
2. Suzanne, a 25 year old, comes to your clinic to establish care. You are the student preparing to go into the examination room to interview her. Which of the following is the most logical sequence for the patient–provider interview?
A)	Establish the agenda, negotiate a plan, establish rapport, and invite the patient's story.
B)	Invite the patient's story, negotiate a plan, establish the agenda, and establish rapport.
C)	Greet the patient, establish rapport, invite the patient's story, establish the agenda, expand and clarify the patient's story, and negotiate a plan.
D)	Negotiate a plan, establish an agenda, invite the patient's story, and establish rapport.