WGU Operations Management - C215
Questions with Verified Answers
Fitness for use - ANSWERSHow well the product performs for its intended use
Support Services - ANSWERSquality defined in terms of the support provided after the
product or service is purchased
Value for Price Paid - ANSWERSEvaluation of usefulness vs. price paid
Psychological Criteria - ANSWERSFocuses on judgmental evaluations of what
constitutes product or service excellence.
14 Points for Quality Improvement - ANSWERSCreated (by Deming) to guide
companies in quality improvement stressed managements responsibility for quality.
ISO 1400 - ANSWERSA collection of the best practices for managing an organization's
impact on the environment.
ISO 9004:2009 - ANSWERSfocuses on how to make a quality management system
more efficient and effective
Kaizen - ANSWERScontinuous improvement
ISO 9001:2008 - ANSWERSa set of standards governing documentation of a quality
program
ISO 9000 - ANSWERSSet of international standards on quality management and quality
assurance, critical to international business
Scatter Diagram - ANSWERSa plot of two variables showing whether they are related
Control Chart - ANSWERSchart used to evaluate whether a process is operating within
set expectations.
Flowchart - ANSWERSA schematic of the sequence of steps involved in an operation or
process.
Checklist - ANSWERSa form used to record the frequency of occurrence of certain
process failures
, mean - ANSWERSA statistic that measures the central tendency (average) of a set of
data.
range - ANSWERSthe difference between the highest and lowest scores in a
distribution
Standard Deviation (SD) - ANSWERSmeasures the amount of data dispersion around
the mean
Six Sigma - ANSWERSA high level of quality associated with approx. 3.4 defective
parts per million.
technical tools - ANSWERSTo identify & eliminate the causes of quality problems.
People involvement - ANSWERSSix Sigma follows a structured methodology, and has
defined roles for the participants (Martial Arts titles - Black Belt & Master Belts are
experts in their training, Green Belts - have sufficient training for small projects)
Factors affecting service location decisions - ANSWERSProximity to: source of supply;
customers; sources of labor; community considerations; site considerations; quality-of-
life issues; globalization
Quality-of-life Issues - ANSWERSClimate, desirable lifestyle, good schools, low crime
rate, etc.
Key factor in location analysis for a service company - ANSWERSProximity to
customers
capacity - ANSWERSThe maximum output rate that can be achieved by a facility
Design Capacity - ANSWERSThe maximum output rate or service capacity an
operation, process, or facility is designed for under ideal conditions.
Effective Capacity - ANSWERSThe maximum output rate or service capacity an
operation, process, or facility is designed for under normal conditions.
Capacity Utilization - ANSWERSPercentage measure of how well available capacity is
being used.
True about effective capacity - ANSWERSan effective capacity is lower than design
capacity and an effective capacity is a permanent measure used to achieve design
capacity.
When is capacity measurement at the best operating level - ANSWERSWhen the
average unit cost is minimized
Questions with Verified Answers
Fitness for use - ANSWERSHow well the product performs for its intended use
Support Services - ANSWERSquality defined in terms of the support provided after the
product or service is purchased
Value for Price Paid - ANSWERSEvaluation of usefulness vs. price paid
Psychological Criteria - ANSWERSFocuses on judgmental evaluations of what
constitutes product or service excellence.
14 Points for Quality Improvement - ANSWERSCreated (by Deming) to guide
companies in quality improvement stressed managements responsibility for quality.
ISO 1400 - ANSWERSA collection of the best practices for managing an organization's
impact on the environment.
ISO 9004:2009 - ANSWERSfocuses on how to make a quality management system
more efficient and effective
Kaizen - ANSWERScontinuous improvement
ISO 9001:2008 - ANSWERSa set of standards governing documentation of a quality
program
ISO 9000 - ANSWERSSet of international standards on quality management and quality
assurance, critical to international business
Scatter Diagram - ANSWERSa plot of two variables showing whether they are related
Control Chart - ANSWERSchart used to evaluate whether a process is operating within
set expectations.
Flowchart - ANSWERSA schematic of the sequence of steps involved in an operation or
process.
Checklist - ANSWERSa form used to record the frequency of occurrence of certain
process failures
, mean - ANSWERSA statistic that measures the central tendency (average) of a set of
data.
range - ANSWERSthe difference between the highest and lowest scores in a
distribution
Standard Deviation (SD) - ANSWERSmeasures the amount of data dispersion around
the mean
Six Sigma - ANSWERSA high level of quality associated with approx. 3.4 defective
parts per million.
technical tools - ANSWERSTo identify & eliminate the causes of quality problems.
People involvement - ANSWERSSix Sigma follows a structured methodology, and has
defined roles for the participants (Martial Arts titles - Black Belt & Master Belts are
experts in their training, Green Belts - have sufficient training for small projects)
Factors affecting service location decisions - ANSWERSProximity to: source of supply;
customers; sources of labor; community considerations; site considerations; quality-of-
life issues; globalization
Quality-of-life Issues - ANSWERSClimate, desirable lifestyle, good schools, low crime
rate, etc.
Key factor in location analysis for a service company - ANSWERSProximity to
customers
capacity - ANSWERSThe maximum output rate that can be achieved by a facility
Design Capacity - ANSWERSThe maximum output rate or service capacity an
operation, process, or facility is designed for under ideal conditions.
Effective Capacity - ANSWERSThe maximum output rate or service capacity an
operation, process, or facility is designed for under normal conditions.
Capacity Utilization - ANSWERSPercentage measure of how well available capacity is
being used.
True about effective capacity - ANSWERSan effective capacity is lower than design
capacity and an effective capacity is a permanent measure used to achieve design
capacity.
When is capacity measurement at the best operating level - ANSWERSWhen the
average unit cost is minimized
