Servicenow CSA Exam 2026 Questions
and Answers 100% Pass Guaranteed
What would you do, on a list, if you wanted to show records in groups, based on
the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category -
Correct answer-a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get
written to the receiving table?
a. Run Transform
b. Run Import
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,c. Import Dataset
d. Execute Transform
e. Schedule Transform - Correct answer-a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - Correct answer-a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you
recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - Correct answer-d. Reports > Create New
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,If a knowledge base has no access details specified what users are able to read
articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role - Correct answer-c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - Correct answer-b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate
User?
a. Module
b. Content Frame
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, c. Application
d. Banner - Correct answer-d. Banner
What is the best practice related to using the Default Update Set for moving
customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting
purposes. - Correct answer-c. You should not use the Default Update sets for
moving between instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
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and Answers 100% Pass Guaranteed
What would you do, on a list, if you wanted to show records in groups, based on
the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category -
Correct answer-a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get
written to the receiving table?
a. Run Transform
b. Run Import
©COPYRIGHT 2025, ALL RIGHTS RESERVE 1
,c. Import Dataset
d. Execute Transform
e. Schedule Transform - Correct answer-a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - Correct answer-a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you
recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - Correct answer-d. Reports > Create New
©COPYRIGHT 2025, ALL RIGHTS RESERVE 2
,If a knowledge base has no access details specified what users are able to read
articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role - Correct answer-c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - Correct answer-b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate
User?
a. Module
b. Content Frame
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, c. Application
d. Banner - Correct answer-d. Banner
What is the best practice related to using the Default Update Set for moving
customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting
purposes. - Correct answer-c. You should not use the Default Update sets for
moving between instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
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