PGA 3.0 LEVEL 2 TEST QUESTIONS
AND ANSWERS 100% CORRECT
, What department is considered the core business unit? - ANSWERSgolf operation
From a functional perspective, a vendor is what kind of resource? - ANSWERSfinancial
resource
What must exist for a facility to have a positive culture? - ANSWERSresources
What would a typical organizational chart of a golf operation show? - ANSWERSstaff
roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- ANSWERSsize of facility and number of resources
Staff is considered a tangible resource? - ANSWERStrue
What intangible resource is key to enabling and facilitating peak performance? -
ANSWERSculture
How can facilities foster a positive culture? - ANSWERSopen communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - ANSWERStrue
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - ANSWERStrue
What should a manager consider when determining the number of employees needed
to run an operation? - ANSWERShuman resources it will take
What is the advantage of asking open-ended questions during the interview process? -
ANSWERSlead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology - ANSWERSfalse
What is the first step in acquiring a new technology-based system? - ANSWERSassess
facility needs
Why should employees be involved in creating and revising policies or procedures? -
ANSWERSencourages staff to buy-in to the guidelines it sets out
AND ANSWERS 100% CORRECT
, What department is considered the core business unit? - ANSWERSgolf operation
From a functional perspective, a vendor is what kind of resource? - ANSWERSfinancial
resource
What must exist for a facility to have a positive culture? - ANSWERSresources
What would a typical organizational chart of a golf operation show? - ANSWERSstaff
roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- ANSWERSsize of facility and number of resources
Staff is considered a tangible resource? - ANSWERStrue
What intangible resource is key to enabling and facilitating peak performance? -
ANSWERSculture
How can facilities foster a positive culture? - ANSWERSopen communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - ANSWERStrue
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - ANSWERStrue
What should a manager consider when determining the number of employees needed
to run an operation? - ANSWERShuman resources it will take
What is the advantage of asking open-ended questions during the interview process? -
ANSWERSlead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology - ANSWERSfalse
What is the first step in acquiring a new technology-based system? - ANSWERSassess
facility needs
Why should employees be involved in creating and revising policies or procedures? -
ANSWERSencourages staff to buy-in to the guidelines it sets out
