1|Page
MGMT 339 EXAM 2 |2025-2026 LATEST UPDATED | ACTUAL
EXAM QUESTIONS WITH SOLUTIONS | 100% RATED
CORRECT | 100% VERFIED SOLTIONS | ALREADY GRADED
A+
What is the primary consideration of product and service design? -
(answer)Customer Satisfaction
What are secondary considerations of product and service design? - (answer)cost
or profit, quality, ability to produce a product or provide a service, ethics/safety,
and sustainability.
Name the key questions of product and service design - (answer)Is there demand
for it? - potential size of market
Can we do it?- Do we have skills, knowledge, equipment, capacity and supply
chain capacity? For products, this is known as manufacturability and for service it
is serviceability.
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What level of quality is appropriate? - What do customers expect? What level of
quality do competitors provide?
Does it make sense from an economic standpoint? - What are the potential liability
issues, ethical considerations, sustainability issues, costs, profits?
Reasons for Product and Service Design or Redesign - (answer)Economic (low
demand, excessive warranty claims, need to reduce cost)
Social and Demographic (aging baby boomers, population shifts)
Political, Liability, or Legal (government changes, safety issues, new regulations)
Competitive (new or changed products or services, new advertising/promotions)
Cost or Availability (raw materials, components, labor, water, energy)
Technological (in product components, processes)
Ideas for new or redesigned products or services can come from a variety of
sources. - (answer)customers, the supply chain, competitors, employees, and
research.
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Reverse Engineering - (answer)Dismantling and inspecting a competitor's product
to discover product improvements
Research & Development - (answer)organized efforts to increase scientific
knowledge or product innovation
R&D efforts may involve... - (answer)basic research
applied research
development
Which of the following are not part of the activities and responsibilities of product
and service design? - (answer)development organizational strategy
Which one of the following is not a factor of successful product and service
design? - (answer)Use computerized design techniques.
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One structured approach for integrating customer requirements into every aspect of
product development is: - (answer)quality function deployment.
In the area of product and service design, the acronym CAD refers to: -
(answer)computer-aided design.
A buyer makes most of their purchasing decisions based on what two
considerations? - (answer)cost and quality
_____ and _____ is the essence of business organizations. - (answer)Products;
services
One way to increase reliability is to: - (answer)improve preventive maintenance
procedures.
Which of the following statements about CAD is not true? - (answer)It is used
successfully by all manufacturing companies.
MGMT 339 EXAM 2 |2025-2026 LATEST UPDATED | ACTUAL
EXAM QUESTIONS WITH SOLUTIONS | 100% RATED
CORRECT | 100% VERFIED SOLTIONS | ALREADY GRADED
A+
What is the primary consideration of product and service design? -
(answer)Customer Satisfaction
What are secondary considerations of product and service design? - (answer)cost
or profit, quality, ability to produce a product or provide a service, ethics/safety,
and sustainability.
Name the key questions of product and service design - (answer)Is there demand
for it? - potential size of market
Can we do it?- Do we have skills, knowledge, equipment, capacity and supply
chain capacity? For products, this is known as manufacturability and for service it
is serviceability.
,2|Page
What level of quality is appropriate? - What do customers expect? What level of
quality do competitors provide?
Does it make sense from an economic standpoint? - What are the potential liability
issues, ethical considerations, sustainability issues, costs, profits?
Reasons for Product and Service Design or Redesign - (answer)Economic (low
demand, excessive warranty claims, need to reduce cost)
Social and Demographic (aging baby boomers, population shifts)
Political, Liability, or Legal (government changes, safety issues, new regulations)
Competitive (new or changed products or services, new advertising/promotions)
Cost or Availability (raw materials, components, labor, water, energy)
Technological (in product components, processes)
Ideas for new or redesigned products or services can come from a variety of
sources. - (answer)customers, the supply chain, competitors, employees, and
research.
,3|Page
Reverse Engineering - (answer)Dismantling and inspecting a competitor's product
to discover product improvements
Research & Development - (answer)organized efforts to increase scientific
knowledge or product innovation
R&D efforts may involve... - (answer)basic research
applied research
development
Which of the following are not part of the activities and responsibilities of product
and service design? - (answer)development organizational strategy
Which one of the following is not a factor of successful product and service
design? - (answer)Use computerized design techniques.
, 4|Page
One structured approach for integrating customer requirements into every aspect of
product development is: - (answer)quality function deployment.
In the area of product and service design, the acronym CAD refers to: -
(answer)computer-aided design.
A buyer makes most of their purchasing decisions based on what two
considerations? - (answer)cost and quality
_____ and _____ is the essence of business organizations. - (answer)Products;
services
One way to increase reliability is to: - (answer)improve preventive maintenance
procedures.
Which of the following statements about CAD is not true? - (answer)It is used
successfully by all manufacturing companies.
