,Table of Contents km km
Part 1: Introduction
km km
Chapter 1: What Is Organizational Behavior
km km km km km
? Part 2: The Individual
km km km km
Chapter 2: Diversity in Organizations
km km km km km
Chapter 3: Attitudes and Job Satisfacti
km km km km km
on Chapter 4: Emotions and Moods
km km km km km k m
Chapter 5: Personality and Values
km km km km
Chapter 6: Perception and Individual Decision Making
km km km km km km k
mChapter 7: Motivation Conceptskm km km
Chapter 8: Motivation: From Concepts to Applications
km km km km km km
Part 3: The Group
km km km km
Chapter 9: Foundations of Group Behavior
km km km km km km
Chapter 10: Understanding Work Teams C
km km km km km
hapter 11: Communication km km
Chapter 12: Leadership Chap km km km
ter 13: Power and Politics
km km km km
Chapter 14: Conflict and Negotiation
km km km km km
Part 4: The Organization System
km km km km
Chapter 15: Foundations of Organization Structure Ch
km km km km km km
apter 16: Organizational Culture
km km km
Chapter 17: Human Resource Policies and Practices Ch
km km km km km km km
apter 18: Organizational Change and Stress Management
km km km km km km
,Organizational Behavior, 15e (Robbins/Judge) Ch km km km km
apter 1 What Is Organizational Behavior?
km k m km km km
1) are defined as people who oversee the activities of others and who are responsible for att
km km km km km km km km km km km km km km km
aining goals in organizations.
km km km
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
km km
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a gl
km km km km km km km km km km km km km km km km
obal warming project and decides what tasks related to creating awareness about the issue need to be do
km km km km km km km km km km km km km km km km km
ne. In addition, she is also deciding which members of her team will work on engaging with the public a
km km km km km km km km km km km km km km km km km km km
nd which will work on lobbying with the government. She is also assigning people as team members to
km km km km km km km km km km km km km km km km km k
mensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell un
km km km km km km km km km km km km km km km km
dertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
km km
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illit
km km km km km km km km km km km km km km km
eracy project. During the project, she needs to motivate team members to attain their project mileston
km km km km km km km km km km km km km km km
es and direct them through different phases of the project. Which of the following kinds of functions
km km km km km km km km km km km km km km km km k
mwill these tasks be covered under?
km km km km km
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading k
mAnswer: km
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". Sh
km km km km km km km km km km km km km km
e recently faced a glitch when the campaign could not be launched publicly according to schedule. Tor
km km km km km km km km km km km km km km km km
res monitored the schedule to find the cause of the delay, before speeding up the implementation proce
km km km km km km km km km km km km km km km km
ss by allocating more members for the implementation phase. By doing this, which of the following fun
km km km km km km km km km km km km km km km km
ctions is she performing?
km km km
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A k m
5) Which of the following functions do managers undertake as part of planning functions?
km km km km km km km km km km km km
A) defining an organization's goals km km km
B) implementing strategies for achieving goals km km km km
C) executing plans to integrate activities km km km km
D) accomplishing goals of a project km km km km
E) employing strategies to coordinate task km km km km
s Answer: A
km k m
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of th
km km km km km km km km km km km km km km km km km
e plant may be termed as a .
km km km km km km
A) leader
B) figurehead
C) resource allocator km
D) negotiator
E) disturbance handler km
Answer: B
km km
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new pro
km km km km km km km km km km km km km km km km km km
duct in the market. Her work in the next few weeks involves sharing knowledge about the product with
km km km km km km km km km km km km km km km km km k
mher team members. She will also need to inspire them to reach their sales targets, and clarify any doubt
km km km km km km km km km km km km km km km km km km
s about the new product. Which of the following roles is Ortiz playing?
km km km km km km km km km km km km
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer:
km k m
A
8) Regina George works as a campaign manager in a not-for-
km km km km km km km km km
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networki
km km km km km km km km km km km km km
ng with managers who are working on the issue of food safety. Through her network of contacts, she stri
km km km km km km km km km km km km km km km km km km
ves to gain information about the stakeholders in the food industry and other lobby groups. Which of the
km km km km km km km km km km km km km km km km km
following roles is George most likely to be playing according to Mintzberg's classification of managerial
km km km km km km km km km km km km km km km
roles?
km
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocato km
r Answer: C
km km
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line
km km km km km km km km km km km km km km km km
of winter clothing. She is currently researching online to know what is in vogue this season. In addition,
km km km km km km km km km km km km km km km km km km k
mshe is also networking with contacts from the press and fashion magazine editors to understand the chan
km km km km km km km km km km km km km km km km
ging tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's clas
km km km km km km km km km km km km km km km
sification of managerial roles? km km km
A) figurehead
B) leader
C) symbol head km
D) monitor
E) spokesperson
Part 1: Introduction
km km
Chapter 1: What Is Organizational Behavior
km km km km km
? Part 2: The Individual
km km km km
Chapter 2: Diversity in Organizations
km km km km km
Chapter 3: Attitudes and Job Satisfacti
km km km km km
on Chapter 4: Emotions and Moods
km km km km km k m
Chapter 5: Personality and Values
km km km km
Chapter 6: Perception and Individual Decision Making
km km km km km km k
mChapter 7: Motivation Conceptskm km km
Chapter 8: Motivation: From Concepts to Applications
km km km km km km
Part 3: The Group
km km km km
Chapter 9: Foundations of Group Behavior
km km km km km km
Chapter 10: Understanding Work Teams C
km km km km km
hapter 11: Communication km km
Chapter 12: Leadership Chap km km km
ter 13: Power and Politics
km km km km
Chapter 14: Conflict and Negotiation
km km km km km
Part 4: The Organization System
km km km km
Chapter 15: Foundations of Organization Structure Ch
km km km km km km
apter 16: Organizational Culture
km km km
Chapter 17: Human Resource Policies and Practices Ch
km km km km km km km
apter 18: Organizational Change and Stress Management
km km km km km km
,Organizational Behavior, 15e (Robbins/Judge) Ch km km km km
apter 1 What Is Organizational Behavior?
km k m km km km
1) are defined as people who oversee the activities of others and who are responsible for att
km km km km km km km km km km km km km km km
aining goals in organizations.
km km km
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
km km
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a gl
km km km km km km km km km km km km km km km km
obal warming project and decides what tasks related to creating awareness about the issue need to be do
km km km km km km km km km km km km km km km km km
ne. In addition, she is also deciding which members of her team will work on engaging with the public a
km km km km km km km km km km km km km km km km km km km
nd which will work on lobbying with the government. She is also assigning people as team members to
km km km km km km km km km km km km km km km km km k
mensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell un
km km km km km km km km km km km km km km km km
dertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
km km
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illit
km km km km km km km km km km km km km km km
eracy project. During the project, she needs to motivate team members to attain their project mileston
km km km km km km km km km km km km km km km
es and direct them through different phases of the project. Which of the following kinds of functions
km km km km km km km km km km km km km km km km k
mwill these tasks be covered under?
km km km km km
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading k
mAnswer: km
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". Sh
km km km km km km km km km km km km km km
e recently faced a glitch when the campaign could not be launched publicly according to schedule. Tor
km km km km km km km km km km km km km km km km
res monitored the schedule to find the cause of the delay, before speeding up the implementation proce
km km km km km km km km km km km km km km km km
ss by allocating more members for the implementation phase. By doing this, which of the following fun
km km km km km km km km km km km km km km km km
ctions is she performing?
km km km
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A k m
5) Which of the following functions do managers undertake as part of planning functions?
km km km km km km km km km km km km
A) defining an organization's goals km km km
B) implementing strategies for achieving goals km km km km
C) executing plans to integrate activities km km km km
D) accomplishing goals of a project km km km km
E) employing strategies to coordinate task km km km km
s Answer: A
km k m
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of th
km km km km km km km km km km km km km km km km km
e plant may be termed as a .
km km km km km km
A) leader
B) figurehead
C) resource allocator km
D) negotiator
E) disturbance handler km
Answer: B
km km
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new pro
km km km km km km km km km km km km km km km km km km
duct in the market. Her work in the next few weeks involves sharing knowledge about the product with
km km km km km km km km km km km km km km km km km k
mher team members. She will also need to inspire them to reach their sales targets, and clarify any doubt
km km km km km km km km km km km km km km km km km km
s about the new product. Which of the following roles is Ortiz playing?
km km km km km km km km km km km km
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer:
km k m
A
8) Regina George works as a campaign manager in a not-for-
km km km km km km km km km
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networki
km km km km km km km km km km km km km
ng with managers who are working on the issue of food safety. Through her network of contacts, she stri
km km km km km km km km km km km km km km km km km km
ves to gain information about the stakeholders in the food industry and other lobby groups. Which of the
km km km km km km km km km km km km km km km km km
following roles is George most likely to be playing according to Mintzberg's classification of managerial
km km km km km km km km km km km km km km km
roles?
km
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocato km
r Answer: C
km km
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line
km km km km km km km km km km km km km km km km
of winter clothing. She is currently researching online to know what is in vogue this season. In addition,
km km km km km km km km km km km km km km km km km km k
mshe is also networking with contacts from the press and fashion magazine editors to understand the chan
km km km km km km km km km km km km km km km km
ging tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's clas
km km km km km km km km km km km km km km km
sification of managerial roles? km km km
A) figurehead
B) leader
C) symbol head km
D) monitor
E) spokesperson
