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B - ANS Each individual reporting to only one supervisor defines:
A. unified command.
B. unity of command.
Co span of control.
D. unified control.
A - ANS An organization that publishes standards is the:
A. National Fire Protection Association.
B. National Fire Academy.
C. National Volunteer Fire Council.
D. International Association of Fire Fighters.
D - ANS Which step in the budget process occurs first?
A. Evaluation
B. Implementation
C. Preparation
D. Planning
C - ANS NFPA Standard addresses fire department occupational safety
and health.
,A. 1501
B. 1200
C. 1500
D. 1021
D - ANS Which of the following is not one of the qualities of a good company officer?
A. Be a role model
B. Be loyal to the department
C. Be committed to personnel training and education
D. Be able to enforce discipline quickly
D - ANS The term that means an individual has been tested by an accredited examining body
on clearly identified material and found to meet a minimum standard is:
A. testing.
B. guidelines.
C. consensus.
D. certification.
D - ANS Utilizing the hygiene theory/motivation-hygiene theory, the company
officer should:
A. recommend subordinates for a raise.
B. break each job down into steps that can be easily accomplished.
C. explain how it relates to the big picture.
D. remind fire fighters of how important their work is to the citizens of
the community.
A - ANS A theory X leader believes:
A. workers are lazy and need to be watched.
,B. workers seek responsibility.
C. only a small part of a worker's potential is used.
D. workers feel work is natural.
D - ANS A chief officer giving someone a raise or promotion is a highly visible use
of power.
A. coercive
B. identification
C. legitimate
D. reward
A - ANS A company officer issuing a reprimand for not submitting a report on time is
an example of power.
A. coercive/punishment
B. identification/emulation
C. expert/legitimate
D. reward/recognition
C - ANS Within an organization, power stems from shared values or the acceptance of an
organizational structure.
A. coercive
B. identification
C. legitimate
D. reward
A - ANS Withholding or postponing a reward is an example of power.
A. coercive/punishment
B. expert/legitimate
C. identification/emulation
, D. reward/recognition
A - ANS When first promoted to company officer, an individual should adopt
one leadership style and use this style in all situations. This statement is:
A. incorrect; the officer should apply different leadership approaches when
they appear appropriate.
B. correct; fire fighters are more comfortable with a consistent leadership style.
C. incorrect; the officer should try several different approaches before adopting
one style.
D. correct; in this way the officer will be able to develop his/her leadership
abilities faster.
C - ANS The employee development style that is usually done before the fact to assist
the employees in improving their skills knowledge and ability is:
A. controlling.
B. directing.
C. coaching.
D. counseling.
A - ANS When officers feel that their span of control has been exceeded, they should:
A. delegate assignments.
B. request more resources.
C. revise work assignments.
D. exercise stronger supervision.
A - ANS A fire department policy needs to be changed. Using a decision-making process
after defining the problem, the officer should:
A. identify several alternatives.
B. solve the problem with immediate corrective action.