GUIDE QUESTIONS AND ANSWERS
What branch of management includes the setting of compensation and benefits? - ANSHuman
Resources
What level of administrative chief fire officer is responsible for managing the activities of several
fire companies within a defined geographic area, usually in more than one fire station? -
ANSBattalion Chief
Who must take corrective action if an investigation confirms a harassment complaint has merit?
- ANSthe fire chief
Management is the science of using ____ to achieve ____. - ANSavailable resources/desired
results
One of Taylor's four principles was to replace rule-of-thumb work methods with - ANSmethods
based on scientific study of the tasks
The formal fire department organization considers a fire officer to be the representative of whom
- ANSthe fire chief
Most experts believe that span of control should extend to no more than a specific number of
people. What is that number? - ANS5
What type of study was used to greatly improve performance in the fire fighter combat
challenge? - ANStime and motion
What can a fire officer do to improve his effectiveness in handling an unpopular order? -
ANSdetermine the history behind the order
There are several things a department might do as part of compliance with a consent decree.
What is one such thing? - ANSEngage in community outreach
What does a Theory X manager believe? - ANSthat people do not like to work
Taylor's unflattering characterization of workers viewed them as cheap, stupid, and -
ANSinterchangeable
A Theory Y manager believes that people need to be ___, not ___. - ANSencouraged /
controlled
,What term does the international association of fire chiefs use for a fire officer 1? -
ANSsupervising fire officer
Fire officers should act as if someone is always ___ when they are out of the station? -
ANSdocumenting their actions
Which of the four functions of management means guiding or directing in a course of action to
include motivating, guiding, training, and directing employees? - ANSleading
Looking beyond the physical attributes of individuals and matching the individuals strengths with
the organizations needs in order for the organization, the individual, and the officer to be
successful is a must for the fire officer to maintain? - ANScultural diversity
Fire officer should consult their supervisors if they are going to make a decision that -
ANSgoes beyond their scope of authority
what level of fire officer is generally associated as being the senior non-chief officer in a
department - ANS2
What is the term for the set of guidelines that a department establishes for fire fighters -
ANSdiscipline
With blank, the specific assignment of a task to an individual makes that person responsible for
completing the task and prevents duplication of job assignments - ANSdivision of labor
fire fighters usually report to a company officer who is typically invested with a rank. what is one
of those ranks? - ANScaptain
what condition could ensue if it was not for the principle of unity of command? - ANSfire
fighters could receive multiple possibly conflicting orders from different officers
what type of information is included in the first part of a beginning of shift report? - ANSstaffing
when officers are preparing to present a class on a topic, what, whom should they consult first?
- ANStheir personal training library
what were building codes originally developed to prevent? - ANSbuilding collapse
if fire officers have the authority to solve a given problem that has come up, what should they do
about involving their supervisors first? - ANSnothing; they should go ahead and make a
decision
, what type of fire department uses full-time career personnel along with volunteer or paid-on-call
personnel to staff the department? - ANScombination
what are the primary causes of death to fire fighters operating in a burning structure? -
ANSflashover and structural collapse
which of the following is not a method of looking at the organization of a fire department? -
ANShazards
according to the NFPA, about what percentage of American fire fighters are volunteers? -
ANS72 percent
what roles did the participants in the administrative fire officer survey favor between themselves,
their fire officers, and the running of the fire stations? - ANSchiefs will be available for
consultation, but the fire officers will run their stations
The beginning of shift report is normally due to the Battalion or District Chief within what amount
of time after the start of the shift - ANS15 minutes
How does diversity affect fire departments - ANSThey should tailor their service to meet the
culturally diverse needs of the community
Which industry played a major role in the development of their first model building - ANSThe
insurance industry
Human resource management is built from to generalize schools of management thought. What
is one of those schools - ANSScientific
Historically how did the American fire service orginate - ANSAs communities of Civilian
volunteers
In 1871 two major American fires occurred which would change the way the country viewed and
responded to fire. What was one of those fires - ANSThe Great Chicago Fire
According to the International Association of Fire Chiefs, a person who worked as a managing
Fire officer for three to five years, is certified at the NFPA Fire officer 3 level, that has
accomplished a formal education equivalent to a bachelor's degree is known as a -
ANSAdministrative Fire officer
With the invention of technical fire fighting equipment what is the most important resource on a
fire scene - ANSFirefighters
The fire chief has the ultimate operational responsibilities in a fire department. Who has the
ultimate administrator responsibility - ANSThe fire chief