,Table of Contents k7 k7
Part 1: Introduction
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Chapter 1: What Is Organizational Behavior?
k7 k7 k7 k7 k7 k7
Part 2: The Individual
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Chapter 2: Diversity in Organizations
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Chapter 3: Attitudes and Job Satisfactio
k7 k7 k7 k7 k7
n Chapter 4: Emotions and Moods Ch
k7 k7 k7 k7 k7 k 7
apter 5: Personality and Values
k7 k7 k7 k7
Chapter 6: Perception and Individual Decision Making
k7 k7 k7 k7 k7 k7 k7
Chapter 7: Motivation Concepts
k7 k7 k7
Chapter 8: Motivation: From Concepts to Applications
k7 k7 k7 k7 k7 k7 k7
Part 3: The Group
k7 k7 k7
Chapter 9: Foundations of Group Behavior C
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hapter 10: Understanding Work Teams Chap
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ter 11: Communication
k7 k7
Chapter 12: Leadership Chapt k7 k7 k7
er 13: Power and Politics
k7 k7 k7 k7
Chapter 14: Conflict and Negotiation P
k7 k7 k7 k7 k7
art 4: The Organization System
k7 k7 k7 k7
Chapter 15: Foundations of Organization Structure Chap
k7 k7 k7 k7 k7 k7
ter 16: Organizational Culture
k7 k7 k7
Chapter 17: Human Resource Policies and Practices Chap
k7 k7 k7 k7 k7 k7 k7
ter 18: Organizational Change and Stress Management
k7 k7 k7 k7 k7 k7
,Organizational Behavior, 15e (Robbins/Judge) Ch k7 k7 k7 k7
apter 1 What Is Organizational Behavior?
k7 k 7 k7 k7 k7
1) are defined as people who oversee the activities of others and who are responsible for attaini
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
ng goals in organizations.
k7 k7 k7
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
k7 k7
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
l warming project and decides what tasks related to creating awareness about the issue need to be done. In
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
addition, she is also deciding which members of her team will work on engaging with the public and which
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
will work on lobbying with the government. She is also assigning people as team members to ensure that ta
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
k7 k7
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
cy project. During the project, she needs to motivate team members to attain their project milestones and
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
direct them through different phases of the project. Which of the following kinds of functions will these
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
tasks be covered under?
k7 k7 k7
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading k
7Answer: k7
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
cating more members for the implementation phase. By doing this, which of the following functions is she
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A k 7
5) Which of the following functions do managers undertake as part of planning functions?
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) defining an organization's goals k7 k7 k7
B) implementing strategies for achieving goals k7 k7 k7 k7
C) executing plans to integrate activities k7 k7 k7 k7
D) accomplishing goals of a project k7 k7 k7 k7
E) employing strategies to coordinate tasks k7 k7 k7 k7
Answer: A
k7 k 7
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
ant may be termed as a
k7 . k7 k7 k7 k7
A) leader
B) figurehead
C) resource allocator k7
D) negotiator
E) disturbance handler k7
Answer: B
k7 k7
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k
new product. Which of the following roles is Ortiz playing?
7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
k7 k 7
8) Regina George works as a campaign manager in a not-for-
k7 k7 k7 k7 k7 k7 k7 k7 k7
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
with managers who are working on the issue of food safety. Through her network of contacts, she strives to
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k
roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator k7
Answer: C
k7 k7
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
anagerial roles? k7
A) figurehead
B) leader
C) symbol head k7
D) monitor
E) spokesperson
Part 1: Introduction
k7 k7
Chapter 1: What Is Organizational Behavior?
k7 k7 k7 k7 k7 k7
Part 2: The Individual
k7 k7 k7
Chapter 2: Diversity in Organizations
k7 k7 k7 k7 k7
Chapter 3: Attitudes and Job Satisfactio
k7 k7 k7 k7 k7
n Chapter 4: Emotions and Moods Ch
k7 k7 k7 k7 k7 k 7
apter 5: Personality and Values
k7 k7 k7 k7
Chapter 6: Perception and Individual Decision Making
k7 k7 k7 k7 k7 k7 k7
Chapter 7: Motivation Concepts
k7 k7 k7
Chapter 8: Motivation: From Concepts to Applications
k7 k7 k7 k7 k7 k7 k7
Part 3: The Group
k7 k7 k7
Chapter 9: Foundations of Group Behavior C
k7 k7 k7 k7 k7 k7
hapter 10: Understanding Work Teams Chap
k7 k7 k7 k7 k7
ter 11: Communication
k7 k7
Chapter 12: Leadership Chapt k7 k7 k7
er 13: Power and Politics
k7 k7 k7 k7
Chapter 14: Conflict and Negotiation P
k7 k7 k7 k7 k7
art 4: The Organization System
k7 k7 k7 k7
Chapter 15: Foundations of Organization Structure Chap
k7 k7 k7 k7 k7 k7
ter 16: Organizational Culture
k7 k7 k7
Chapter 17: Human Resource Policies and Practices Chap
k7 k7 k7 k7 k7 k7 k7
ter 18: Organizational Change and Stress Management
k7 k7 k7 k7 k7 k7
,Organizational Behavior, 15e (Robbins/Judge) Ch k7 k7 k7 k7
apter 1 What Is Organizational Behavior?
k7 k 7 k7 k7 k7
1) are defined as people who oversee the activities of others and who are responsible for attaini
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
ng goals in organizations.
k7 k7 k7
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
k7 k7
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
l warming project and decides what tasks related to creating awareness about the issue need to be done. In
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
addition, she is also deciding which members of her team will work on engaging with the public and which
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
will work on lobbying with the government. She is also assigning people as team members to ensure that ta
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
k7 k7
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
cy project. During the project, she needs to motivate team members to attain their project milestones and
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
direct them through different phases of the project. Which of the following kinds of functions will these
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
tasks be covered under?
k7 k7 k7
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading k
7Answer: k7
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
cating more members for the implementation phase. By doing this, which of the following functions is she
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A k 7
5) Which of the following functions do managers undertake as part of planning functions?
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) defining an organization's goals k7 k7 k7
B) implementing strategies for achieving goals k7 k7 k7 k7
C) executing plans to integrate activities k7 k7 k7 k7
D) accomplishing goals of a project k7 k7 k7 k7
E) employing strategies to coordinate tasks k7 k7 k7 k7
Answer: A
k7 k 7
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
ant may be termed as a
k7 . k7 k7 k7 k7
A) leader
B) figurehead
C) resource allocator k7
D) negotiator
E) disturbance handler k7
Answer: B
k7 k7
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k
new product. Which of the following roles is Ortiz playing?
7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
k7 k 7
8) Regina George works as a campaign manager in a not-for-
k7 k7 k7 k7 k7 k7 k7 k7 k7
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
with managers who are working on the issue of food safety. Through her network of contacts, she strives to
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k
roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator k7
Answer: C
k7 k7
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7 k7
anagerial roles? k7
A) figurehead
B) leader
C) symbol head k7
D) monitor
E) spokesperson